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Specialty Distribution Manager

Cycle Company: Cycle Pharmaceuticals Ltd

Location: Remote position but candidates will ideally live in Boston or in the US on EST time zone.

Position Summary: This is a full-time position within our Market Access department working 9am - 5pm.

Salary: $120,000 - $130,000

At Cycle, we're committed to ensuring patients receive the treatments they need and when they need them. In this role, you'll lead Cycle's specialty distribution network by managing relationships with specialty distributors and third-party logistics partners. You'll design and execute distribution strategies that ensure our products reach our patients efficiently and compliantly. Your responsibilities will include contract management, performance optimization, and driving cross-functional projects to strengthen our expanding specialty distribution network.

We're looking for a candidate with proven experience in pharmaceutical distribution operations, contract and project management capabilities and a strong understanding of the specialty distribution landscape. Strategic thinking, relationship-building, and a deep commitment to compliance are essential for success in this role.

Our Company

At Cycle, we believe that Every Single Patient Matters. This is at the heart of why we work and were looking for people to join our team who share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen.

Our core focus areas include rare metabolic, immunological, and neurological genetic conditions, where we improve existing drugs, repurpose them for new uses, and bring generics back to market. Using cutting-edge drug delivery technologies, we enhance the efficiency of treatments, offering patients greater freedom and choice.

Headquartered in Cambridge, UK, with a significant US presence, Cycle has scaled rapidly and was named one of the UK's fastest-growing private companies by The Sunday Times (Sunday Times 100 2024 & Sunday Times 100 Tech 2025). If you want to know more about what we do then, why not check out our website and take a look at some of our patient stories: Patient Stories - Cycle Pharma

What you will be doing:

 Specialty Distribution Management

• Build and strengthen relationships with specialty distributors, wholesalers, GPOs, and logistics partners.
• Oversee distributor onboarding, readiness, and execution for new product launches and implementations.
• Drive distributor performance, onboarding, and operational excellence through KPI's.
• Monitor and analyze distributor and wholesaler performance, including shipments, inventory levels, and service levels.
• Develop and maintain distributor scorecards and KPIs to assess network effectiveness.
• Resolve operational issues and coordinate escalations as needed.

 3PL Oversight & Distribution Operations

• Manage the day-to-day relationship between Cycle and its 3PL provider, in partnership with Supply Chain.
• Oversee outbound distribution from the 3PL to specialty pharmacies, distributors, and wholesalers.
• Monitor 3PL performance, including order accuracy, fill rates, shipping timelines, and service levels.
• Partner with Supply Chain and Commercial teams to support product launches and ongoing distribution needs.

 Contract Management & Administration

• Manage the full lifecycle of specialty distributor contracts and ensure compliance with SLAs and regulations.
• Develop and lead negotiation strategies and review contract terms.

• Maintain contract documentation, templates, and SOPs; track milestones and collaborate with Finance on billing accuracy and invoice audits.

 Chargebacks & Financial Operations

• Monitor and validate chargeback activity across distributors and wholesalers to ensure pricing accuracy and contract compliance.
• Partner with Finance and Commercial Operations to investigate and resolve chargeback discrepancies.
• Analyze chargeback trends and identify risks, leakage, or process improvement opportunities.
• Support reconciliation processes and ensure timely resolution of disputes.

 Project Management

• Drive cross-functional initiatives to onboard products and enhance distribution processes with specialty distributors and third-party logistics partners.

• Lead efficiency and improvement projects, ensuring alignment across Market Access, PMO, Product, Supply Chain, Finance, and Legal.

The following skills and experience will be important in helping to set you up to succeed in this role:

• Bachelor's degree required in either Business, Supply Chain, Healthcare Administration, or a related field.
• Pharmaceutical industry experience, preferably in distribution, logistics, procurement, or contract management.
• Experience managing specialty distributor relationships and partnerships.
• Strong project management and cross-functional collaboration skills.
• Contract negotiation and lifecycle management experience.
• Understanding of specialty distribution operations, compliance, and regulatory frameworks.
• Strong analytical and problem-solving skills with proficiency in data analysis.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong understanding of pharmaceutical distribution flows, including shipments and inventory management.
• Experience with chargeback processes and financial reconciliation.
• Excellent communication and relationship management skills.

Desirable skills:

• Experience working with specialty pharmaceuticals or rare disease products.
• Knowledge of 3PL operations, DSCSA, and pharmaceutical supply chain regulations.
• Familiarity with ERP systems, distribution platforms, or chargeback systems.
• Experience supporting product launches within specialty distribution networks.

What can we offer to you:

In addition to being part of a great team and doing things that will make a real difference to patients' lives, you will enjoy all the benefits that brings:

• Competitive salary based on experience
• A collaborative high performing work environment
• Performance based bonus
• Opportunity to join a fast growing and ambitious business
• 100% employer paid membership for Private Health Insurance
• Life Insurance
• 401k plan
• Regular team building events and an agile working environment

Diversity and Inclusion statement:

At Cycle Pharmaceuticals, we are committed to creating an inclusive, respectful, positive and diverse workplace. We do not discriminate on the basis of race, colour, religion, gender, age, disability, or any other protected characteristic. We actively support and embrace diversity, and we are working to build a team that reflects a wide range of backgrounds and perspectives.

We value your unique contributions and encourage you to join us in shaping a more inclusive future. If you require any reasonable adjustments - whether during the application process or in the workplace - we will be happy to support your needs. At Cycle, equality, inclusion, and respect are at the core of everything we do. We fully comply with all applicable employment laws, including those related to non-discrimination, work authorization, and employment eligibility verification.