Remote Chargeback Manager Jobs in Wisconsin (NOW HIRING)

Overview

The Gift Services Manager oversees the gift processing functions for specified channels, including staff supervision, gift entry, and gift-related communications.

Please note: We are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year.  Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa,  Nebraska, New Mexico, New York, Texas, or Wisconsin.

Essential Functions

• Oversee the end-to-end gift management of assigned gift channels, including batch preparation, gift entry, gift handling and deposits, batch review and reconciliation.
  • This role will also be a key contributor to day-to-day tasks, such as gift entry
• Monitor workload and staff assignment to ensure gifts are entered in a timely way.
• Perform quality checks to ensure gifts are entered accurately, to WFAA and industry standards.
• Serve as subject matter expert for assigned gift channels.
• Develop and maintain documentation for assigned gift channels.
• Oversee refunds and chargebacks for assigned channels. Perform gift adjustments as needed.
• Manage vendor relationships for assigned channels, such as lockbox vendor, credit card vendors, and mail houses.
• Create appeals, benefits and reviews reply devices for channel.
• Maintain expertise on industry best practices for Gift Processing.
• Contribute to team strategy.
• Manage a team of Gift Processing Analysts.
  • Provide leadership, supervision, mentoring and development to team.
  • As needed, lead recruitment for new team members.
  • Conduct onboarding and ongoing training on assigned gift channels.
  • Establish staff assignments and accountabilities.
  • Foster a positive team environment and culture, optimizing team performance, satisfaction and retention.

Qualifications

Required Qualifications:

• Bachelor's degree or equivalent experience.
• 3+ years' gift processing experience, or equivalent in business operations, customer service or data management roles.
• Previous supervisory or team lead experience.
• Solid knowledge of accounting principles and/or information systems.
• Advanced MS Office experience, specifically advanced knowledge of Excel.
• Experience with query and reporting.
• Experience in customer/constituent relationship management (CRM) software such as Salesforce CRM.

 Other Qualifications:

• Non-profit fundraising experience and knowledge of non-profit fiscal policies, procedures, rules and regulations.
• Previous supervisory experience.

At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being. Click here to learn more about our employee benefits! 

The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the "doing business as" name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.

Employment Type: FULL_TIME