Experience with CRM systems or customer analytics tools such as Totango is beneficial Job to be performed in the location listed. Generous benefit package available. 2013 to 2026 Direct Supply, Inc.
Experience with CRM systems or customer analytics tools such as Totango is beneficial Job to be performed in the location listed. Generous benefit package available. 2013 to 2026 Direct Supply, Inc.
Experience with CRM systems or customer analytics tools such as Totango is beneficial Job to be performed in the location listed. Generous benefit package available. © 2013 to 2026 Direct Supply ...
Experience with CRM systems or customer analytics tools such as Totango is beneficial Job to be performed in the location listed. Generous benefit package available. © 2013 to 2026 Direct Supply ...
Experience with CRM systems or customer analytics tools such as Totango is beneficial Job to be performed in the location listed. Generous benefit package available. © 2013 to 2026 Direct Supply ...
Experience with CRM systems or customer analytics tools such as Totango is beneficial Job to be performed in the location listed. Generous benefit package available. © 2013 to 2026 Direct Supply ...
Totango information
What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager, and why are they important?
To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.
How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?
Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.
What is Totango?
Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.
What job is most in demand right now?
Currently, roles in software development, especially software engineers and developers, are among the most in demand across industries. Skills in cloud computing, cybersecurity, data analysis, and proficiency with tools like Python, Java, and AWS are highly sought after by employers.
What is the difference between Totango vs Customer Success Manager?
| Aspect | Totango | Customer Success Manager |
|---|---|---|
| Primary Role | Software platform for customer success management and engagement | Professional responsible for managing customer relationships and retention |
| Required Skills | CRM tools, data analysis, SaaS knowledge | Communication, relationship management, problem-solving |
| Work Environment | Tech companies, SaaS providers, customer success teams | Customer-facing roles across various industries |
| Certifications | None specific, SaaS and CRM familiarity preferred | Customer success certifications beneficial |
While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.
What are popular job titles related to Totango jobs in Wisconsin? For Totango jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Totango jobs in Wisconsin look for? The top searched job categories for Totango jobs in Wisconsin are:
- Ehr Customer Success Manager
- Shopify Customer Success Manager
- Spanish Speaking Customer Success Manager
- Associate Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Senior Customer Success
- Project Success Manager
- Customer Success Manager Hybrid
- Overnight Virtual Customer Success Manager
- Senior Customer Success Manager
What cities in Wisconsin are hiring for Totango jobs? Cities in Wisconsin with the most Totango job openings:
Full-time
Posted 6 days ago
Job description
Position Summary:
Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
In the Customer Success Generalist - DS Smart position, you'll support the full customer lifecycle for smaller corporate customers, including onboarding, adoption, reporting, and retention. You'll develop deep product knowledge while supporting cross-functional customer success efforts and helping deliver a seamless experience across the DS Smart platform. This role is ideal for a tech-forward, collaborative, and value-driven customer success Partner who embraces emerging technology to improve customer outcomes, team workflows, and DS Smart growth.
Skills Needed:
Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Learns Quickly - Rapidly absorbs and applies new information and skills and enjoys new challenges. Innovates and experiments to solve problems, reflecting on both successes and failures for growth. Is a naturally curious and adaptable learner.
Demonstrates comfort with emerging technology, evolving environments, and continuous process improvement.
Builds strong cross-functional relationships while balancing customer, vendor, and business priorities effectively.
Uses strong organization, attention to detail, and follow-through to manage multiple priorities and deliver a seamless customer experience.
What You'll Do and Impact:
Guide customers through onboarding and DS Smart setup, ensuring a positive and seamless experience
Provide responsive post-sale support, including app walkthroughs, troubleshooting, usage guidance, and customer follow-through
Deliver user training and product education focused on successful adoption and measurable customer value
Monitor usage and engagement metrics to identify risks, uncover optimization opportunities, and surface expansion signals
Support implementation, expansion, and retention efforts for corporate customers under 75 buildings
Contribute to team success through documentation, knowledge sharing, process improvement, and leading by example
Experience:
Bachelor's degree in Business, Communications, or related field
Internship, customer-facing, or customer support experience preferred
Strong interest in building a career in Customer Success, SaaS, or technology-enabled customer strategy
Ability to travel by car and/or plane up to 10%
Additional Items of Interest:
Familiarity with SaaS platforms, connected devices, or AI-enabled productivity tools is a plus
Experience with CRM systems or customer analytics tools such as Totango is beneficial
Job to be performed in the location listed. Generous benefit package available.
2013 to 2026 Direct Supply, Inc. All rights reserved.