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Remote Call Monitoring Jobs (NOW HIRING)

Kaizen Advance

Non-Profit Donation Specialist

Yuma, AZ · Remote

$11 - $15/hr

Requirements Minimum 6 months of remote call center experience or 1 year in-office call center ... monitors Noise-canceling USB headset Hard-wired internet connection (Ethernet; No WiFi allowed ...

American Health Connection

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Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...

RxBenefits

Team Lead, Member Services

$56K - $71K/yr

Monitor real-time call center performance and proactively address service level issues * Working in ... Remote first work environment * Choice of a HDHP or PPO Medical plan, we pay 100% of the premium ...

A-Line Staffing Solutions

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Call Quality Specialist {171382}

Lewisville, TX · Remote

$20/hr

Lewisville, TX (Full-Time Remote) Schedule: 40 hrs/week, 8-hour shifts; must be flexible Monday ... Monitor team adherence to quality standards, customer experience expectations, and regulatory ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

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Remote Call Monitoring information

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$10

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How much do remote call monitoring jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote call monitoring in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

More about Remote Call Monitoring jobs
What cities are hiring for Remote Call Monitoring jobs? Cities with the most Remote Call Monitoring job openings:
What states have the most Remote Call Monitoring jobs? States with the most job openings for Remote Call Monitoring jobs include:
What job categories do people searching Remote Call Monitoring jobs look for? The top searched job categories for Remote Call Monitoring jobs are:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Remote Customer Service Representative

Remote Customer Service Representative

DoverSolutions

Remote

$15/hr

Other

Posted 13 days ago

Job description

DoverStaffing is currently seeking stellar experienced remote call center customer service representatives. If you enjoy guiding and helping others find answers and working from your home. This is the job for you.
Job Responsibilities:
Interact and provide service to customers by responding to inquiries, requests, complaints and/or providing information.

  • Meet and exceed Intuit success metrics, including average handle time, quality assurance, customer service and schedule adherence.
  • Leverage your strong computer skills and the ability to navigate through multiple systems to research information quickly.
  • Work on one of the following (7 hours) shifts:

Required qualifications:
  • High school or GED Equivalent.
  • 1 -2 years minimum high-volume call center experience
  • Excellent customer service, judgment and decision-making, and analytical skills.
  • Excellent computer and communication skills, both written and verbal
  • bility to work in a team environment and results-oriented.
  • Communicate clearly and concisely, demonstrate empathy and the ability to de-escalate
  • Must have an area where can work from home with a computer/laptop, internet connection to the wall/router, and headset hook-ups).
  • Successful completion of a drug screen test
  • Must be able to successfully pass a background check
  • Preferred Languages required:
English, Bilingual-Spanish
pply with us if you have:
  • Excellent Call Center Experience
  • stand-alone computer monitors, USB/corded headset, and quiet, distraction-free home workspace
  • Stable high-speed internet required.
  • passion for providing excellent customer service.
Pay Rate $15 per hour
For immediate consideration submit a resume via the DoverStaffing website at www.doverstaffing,com. Go to Find Careers.
Personal Workstation
Equipment Will be provided
• Bandwidth Requirement:
o 25 Mbps down < minimum >
o 10 Mbps up < minimum >
o Internet speed can be tested by going to speedtest.Client.net
• Operating System and Browser:
o Windows 8/10
o Internet Explorer
o Chrome
• Virus Protection : It is strongly recommended that you configure your computer system by Microsoft's recommendations as outlined on their protect your PC website.
• Google Authenticator : must install the application on a smartphone to access ADP and other applications, if applicable.
Physical Workspace
• An electrical outlet with 2-3 ports available < can be a power strip with surge protection > .
• No children in the home under seven (7) years old.
• The work area must have a desk or table set up.
• The work area must be in a quiet space to work.
• The work area must shield noise from a TV, radio, pet, train, lawnmowers, traffic, etc.
• The work area must have sufficient lighting < natural light and glare-free light is best > .
• It is strongly recommended to use a comfortable chair for working extended periods.

Apply