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How much do remote call monitoring jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote call monitoring in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
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What cities in Alabama are hiring for Remote Call Monitoring jobs? Cities in Alabama with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Call Center Supervisor (REMOTE Temporary Opportunity)

Call Center Supervisor (REMOTE Temporary Opportunity)

Titan Technologies

Dothan, AL • Remote

Full-time

Posted 2 days ago

Job description

**REMOTE, TEMPORARY WORK**

Titan Technologies is seeking experienced Call Center Supervisors to support a high volume, fast paced call center environment for a federal government customer. If you want to do impactful work and thrive in this type of environment, consider this *REMOTE* temporary role here at Titan Technologies!  

Your typical duties and responsibilities include, but are not limited to:

  • Monitor, coach and support program to motivate staff towards achieving results .  Ensure staff development of call handling skills to ensure caller support.  Provides leadership and direction while maintaining team morale.
  • Ensure staff performance, quality, productivity, and attendance standards are met, post statistics as appropriate. Follow up by monitoring progress, results and taking appropriate counter measures.
  • Encourage continuous improvement; involve others in planned process improvement efforts and measures; encourage/coach individuals to follow a systematic improvement process.
  • Participate as a member of the support team, cooperate with peers to build consensus, and share responsibilities. Contribute to discussions, actions, and projects and assist to resolve indifferences or conflicts by identifying common ground and exploring potential solutions.
  • Support operational projects as needed including any special assignments/working hours.
  • Good business and analytical problem-solving skills. Strong communication skills. Ability to work independently and ability to follow oral and written directions.
  • Maintain professionalism towards staff and clients.
  • Provide phone support.

You MUST have:

  • High School diploma or GED equivalent 
  • Four or more years of customer service experience
  • Problem-solving skills, strong communication skills, ability to work independently and effective interpersonal skills with the ability to communicate clearly, in both written and verbal formats
  • Ability to multitask
  • Must be a U.S. citizen.
  • Must be able to pass a pre-employment background check and drug screening, as well as federal government suitability background check.
  • *Must be based within commutable distance to Houston, Texas as occasional onsite work may be required. 

Preferred Experience

  • Call center, strong customer service and sales experience, preferred
  • Bilingual (Spanish oral and written fluency) strongly preferred
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!


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