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Remote Application Support Jobs in Tennessee (NOW HIRING)

TechnologyAdvice

General Application

Nashville, TN · On-site +1

Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United ... We're a remote-first company that values curiosity, collaboration, and growth. We invest in our ...

Pinion

Manager - National Tax Office

Brentwood, TN · Remote

$105K - $137K/yr

Support internal reorganizations and structural planning initiatives. * Collaborate with cross ... Attest services are provided by KCoe Isom, LLP, a licensed CPA firm. #LI-REMOTE Application ...

KEYENCE

Field Application Engineer '27

Brentwood, TN · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Knoxville, TN · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Tennessee

Remote Application Support information

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Tennessee? The most popular types of Application Support jobs in Tennessee are:
What are popular job titles related to Remote Application Support jobs in Tennessee? For Remote Application Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Tennessee look for? The top searched job categories for Remote Application Support jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Application Support jobs? Cities in Tennessee with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Tennessee as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution.

Sr. Application Support Administrator

BlueCross BlueShield of Tennessee

Chattanooga, TN • Remote

Full-time

Posted 4 days ago

Job description

We are hiring a Senior Application Support Administrator on the IT Service Management (ITSM) Tools Team at BCBST!
In this role, you will help drive the continued expansion and adoption of the ServiceNow platform across the organization. Your primary focus will be designing, developing, and supporting integrations between ServiceNow and enterprise systems to improve efficiency, automate manual processes, and deliver measurable cost savings. You will partner with teams across BCBST to transform legacy workflows, including spreadsheet-based processes, into scalable ServiceNow solutions that provide streamlined request intake, intelligent routing, automation, and an improved end-user experience. You'll collaborate with peers to scope new integration opportunities, enhance existing solutions, and ensure the stability and reliability of our ServiceNow platform as its usage continues to grow across the enterprise.
To be successful in this role, in addition to the core job requirements, you'll bring strong technical expertise in ServiceNow administration, integration development, and automation. You should have experience creating custom workflows using Flow Designer, developing and supporting web services and APIs, and leveraging scripting to build scalable solutions. Strong knowledge of SQL, PowerShell, and JavaScript is essential. You will be a strong candidate for this role if you have experience with MoveWorks, exposure to AI capabilities within ServiceNow, and a passion for identifying opportunities to improve operational efficiency through automation and platform consolidation.
Note:
  • This is a remote, work-from-home position, but the final round of interviews will take place on-site in our Chattanooga, TN office.
  • Participation in an on-call rotation is required, with coverage lasting for 1 week, occurring approximately every 9 weeks.
  • Sponsorship is not available for this role.

Job Responsibilities

  • Offers consultation and provides senior leadership in support of all major applications and related projects.
  • Understands all integration points with existing systems and related infrastructure to provide guidance and direction with applications configuration and implementations.
  • Provides top level support for all problem resolution and troubleshooting activities.
  • Provides direction and design for the setup, configuration, integration and implementation of major applications into the environment.
  • Must be willing to adjust schedule to perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Job Qualifications

Education

  • Bachelor's degree in Computer Information Systems or a related field, or commensurate experience in a professional environment, required.

Experience

  • 5 years - Experience in Information Technology required
  • 3 years - Systems Administration or Programming experience required.
  • 1 year - Knowledge of computer systems operations for Windows/AIX/Mainframe environments.

Skills\Certifications

  • Expert knowledge of application support technologies and related documentation required.
  • Strong interpersonal and organizational skills
  • Proven decision making and problem solving skills
  • Excellent time and project management skills
  • Ability to clearly articulate ideas, problem/solution/business value descriptions that can be understood by a broad audience.

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

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