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Remote Ticket Support Jobs in Tennessee (NOW HIRING)

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

... desk support ticket requests tickets and software-related production jobs. What You'll Do ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

Ability to obtain a government security clearance may be required to support Koniag Services Inc ... ticket notes, chat logs, and customer feedback data to identify sentiment trends, topic clusters ...

New

The Moderate Genius

Experience supporting high-ticket coaching or consulting businesses * Practical use of AI tools to ... Skills Required null More Details Employment Type: Full Time Location: [REMOTE] Experience Required:

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Tennessee

Remote Ticket Support information

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Tennessee? The most popular types of Ticket Support jobs in Tennessee are:
What are popular job titles related to Remote Ticket Support jobs in Tennessee? For Remote Ticket Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Tennessee look for? The top searched job categories for Remote Ticket Support jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Ticket Support jobs? Cities in Tennessee with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you

Yardi Support Specialist

Envolve Client Services Group

Memphis, TN • Remote

Full-time

Posted 20 days ago

Job description

Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi Support Specialist to work remotely.

Role Description

This is a full-time remote role for a Yardi Support Specialist. The Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users.

Essential Duties and Responsibilities

  • Serve as the first point of contact for Yardi software related
  • Triage incoming Yardi software related tickets by categorizing the portfolio, property, priority and support area.
  • Resolve at least 70% of tickets within their ticket queue.
  • Escalate complex issues with proper documentation to the Tier 2 Yardi support queue.
  • Provide support for all the Yardi products Envolve utilizes.
  • Provide user account support and access management.
  • Complete resident ledger and accounting updates.
  • Document solutions and maintain the knowledge base.
  • Test and implement new Yardi
  • Work with interface vendors to establish and maintain Yardi data
  • Travel to property sites, corporate offices, seminars, events, or any other work related needs when requested by their supervisor.
  • Assist supporting non Yardi software when requested by their supervisor.
  • Other duties, as assigned.

Required Qualifications

  • Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • 3+ years of Yardi Voyager experience including administration and user
  • 3+ years of residential and/or affordable support
  • Strong Technical Support and Customer Support experience
  • Excellent communication skills to ensure successful resolution to internal client issues
  • Must be able to work independently and in a team environment
  • Attention to detail and problem-solving skills
  • Solid time management and organizational skills to efficiently complete assigned tasks
  • Ability to interact professionally with a diverse group of co-workers
  • Analytical, interpretive and troubleshooting skills
  • Proficient in Microsoft Office Suite

Preferred Specific Job Knowledge and Skills

  • Experience supporting the following Yardi Products:
    • Voyager 7      
    • Voyager 8 / Elevate
    • Residential      
    • Affordable / Compliance Manager
    • Financial      
    • RentCafe
    • Procure to Pay      
    • CRMIQMaintenanceIQ       
    • ForecastIQ

EOE Minorities/Female/Disabled/Veterans

Background Screening and Drug Test Required.

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