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Remote Ticket Support Jobs in Tennessee (NOW HIRING)

Tithely

Customer Support Advocate

Nashville, TN · On-site +1

$22 - $23.50/hr

Remote - USA Compensation: $22.00 - $23.50 / hour Description As a CX Customer Support Advocate ... In this role, every ticket you solve and every relationship you build helps churches run smoothly ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

... desk support ticket requests tickets and software-related production jobs. What You'll Do ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

Softheon

Client Executive

Nashville, TN · On-site +1

$73K - $100K/yr

Remote About Us Join us in revolutionizing healthcare! We build software that simplifies the ... Ticket Oversight & Internal Coordination * Maintain continuous visibility into the internal ...

The Moderate Genius

Experience supporting high-ticket coaching or consulting businesses * Practical use of AI tools to ... Skills Required null More Details Employment Type: Full Time Location: [REMOTE] Experience Required:

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Tennessee

Remote Ticket Support information

What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a Remote Ticket Support job?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Tennessee? The most popular types of Ticket Support jobs in Tennessee are:
What are popular job titles related to Remote Ticket Support jobs in Tennessee? For Remote Ticket Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Tennessee look for? The top searched job categories for Remote Ticket Support jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Ticket Support jobs? Cities in Tennessee with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you
Customer Support Advocate

Customer Support Advocate

Tithely

Nashville, TN • On-site, Remote

$22 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Support Advocate
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Compensation: $22.00 - $23.50 / hour
Description
As a CX Customer Support Advocate, your mission is to champion the success of the churches we serve. You will act as a trusted partner and advocate for ministry leaders, delivering thoughtful, solution-oriented support across Tithe.ly's product suite. In this role, every ticket you solve and every relationship you build helps churches run smoothly, ensuring they have the tools and confidence they need to thrive and fulfill their vision.
Primary Responsibilities of the Role
  • Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
  • Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
  • Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
  • Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
  • Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
  • Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
  • Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Qualifications
A Successful Candidate Will:
  • Communicate Effectively by attentively listening to others and adjusting to fit your audience.
  • Be Action Oriented and step up to handle tough situations.
  • Has Interpersonal Savvy therefore, relating openly and comfortably with diverse groups of people.
  • Be a Nimble Learner who learns quickly when facing new situations.
  • Be Tech Savvy by readily learning and adopting new technologies.

Required Technical Qualifications:
  • 2+ years of customer service, technical support, or customer-facing experience handling a wide range of customer inquiries.
  • Experience troubleshooting customer issues and identifying practical solutions in real time.
  • Strong proficiency with web-based software platforms, support systems, and AI-assisted tools.
  • Ability to maintain accuracy and productivity while managing high-volume support activity.

Preferred Technical Qualifications:
  • Familiarity with the Tithely suite of products or similar church management, giving, or ministry software platforms.
  • Experience working in a fast-paced Software as a Service (SaaS) or technology environment.
  • Experience working successfully in a fully remote environment.
  • Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials.
  • Experience using Zendesk to manage customer communications and workflows.
  • Bachelor's degree in communications, business, ministry, or a related field (or equivalent practical experience).

Office Requirements:
  • We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
  • A stable work environment with designated workspace and access to high-speed internet.
  • US-based and legally able to work full time in the US. Sponsorships are not available at this time.
  • Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV
  • Please note: At this time, we are unable to consider candidates residing in certain metropolitan areas for this role, including:
    • San Francisco Bay Area, CA
    • San Jose, CA
    • Los Angeles, CA
    • Orange County, CA
    • San Diego, CA
    • New York City, NY
    • Seattle, WA
    • Boston, MA
    • Washington, DC
    • Austin, TX
    • Denver/Boulder, CO
    • Miami, FL

Additional Information
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithely is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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