Provide end-to-end technical support to both remote and in-office users, working independently with ... Independently troubleshoot, diagnose, and resolve hardware, software, network, and application ...
Provide end-to-end technical support to both remote and in-office users, working independently with ... Independently troubleshoot, diagnose, and resolve hardware, software, network, and application ...
This position is REMOTE and can be located anywhere within the US. How you will do it Under general ... Provides Johnson Controls Metasys along with other system application support and systems ...
This position is REMOTE and can be located anywhere within the US. How you will do it Under general ... Provides Johnson Controls Metasys along with other system application support and systems ...
Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to ... readiness activities Monitor application and infrastructure health using Splunk and other ...
Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to ... readiness activities Monitor application and infrastructure health using Splunk and other ...
General Application
Nashville, TN · On-site +1
Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ... Paid Parental Leave: Support for new parents during life's special moments. * Wellness Perks:
Quick apply
General Application
Nashville, TN · On-site +1
Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ... Paid Parental Leave: Support for new parents during life's special moments. * Wellness Perks:
General Application
Nashville, TN · On-site +1
Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ... Paid Parental Leave: Support for new parents during life's special moments. * Wellness Perks:
General Application
Nashville, TN · On-site +1
Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ... Paid Parental Leave: Support for new parents during life's special moments. * Wellness Perks:
Independently solve and research complex technical and application-related customer inquiries by ... Position is remote but must be able to travel on-site to client locations 2-3 times/year. Fortive ...
Independently solve and research complex technical and application-related customer inquiries by ... Position is remote but must be able to travel on-site to client locations 2-3 times/year. Fortive ...
SQL Support Specialist
Knoxville, TN · On-site +1
Experience using remote desktop takeover tools like Bomgar, Zoom, or WebEx for technical support ... Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
SQL Support Specialist
Knoxville, TN · On-site +1
Experience using remote desktop takeover tools like Bomgar, Zoom, or WebEx for technical support ... Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
Net MVC, T-SQL, JQuery. - Enhance/Support existing .Net applications. - Develop .NET applications ... Remote, Work From Home, Tennessee Recruiters, Information Technology Jobs, IT Jobs, Tennessee ...
Net MVC, T-SQL, JQuery. - Enhance/Support existing .Net applications. - Develop .NET applications ... Remote, Work From Home, Tennessee Recruiters, Information Technology Jobs, IT Jobs, Tennessee ...
While this is a remote position, occasional travel to Humana's offices for training or meetings may ... that support whole-person well-being. Associate benefits are designed to encourage personal ...
While this is a remote position, occasional travel to Humana's offices for training or meetings may ... that support whole-person well-being. Associate benefits are designed to encourage personal ...
While this is a remote position, occasional travel to Humana's offices for training or meetings may ... that support whole-person well-being. Associate benefits are designed to encourage personal ...
While this is a remote position, occasional travel to Humana's offices for training or meetings may ... that support whole-person well-being. Associate benefits are designed to encourage personal ...
While this is a remote position, occasional travel to Humana's offices for training or meetings may ... that support whole-person well-being. Associate benefits are designed to encourage personal ...
While this is a remote position, occasional travel to Humana's offices for training or meetings may ... that support whole-person well-being. Associate benefits are designed to encourage personal ...
Remote Customer Service Agent
Jackson, TN · Remote
$14.75 - $19.75/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Jackson, TN · Remote
$14.75 - $19.75/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Clarksville, TN · Remote
$13.50 - $18/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Clarksville, TN · Remote
$13.50 - $18/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Murfreesboro, TN · Remote
$13.75 - $18.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Murfreesboro, TN · Remote
$13.75 - $18.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Cordova, TN · Remote
$13.50 - $18.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Cordova, TN · Remote
$13.50 - $18.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Smyrna, TN · Remote
$14.50 - $19.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Smyrna, TN · Remote
$14.50 - $19.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Maryville, TN · Remote
$13.50 - $18/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Maryville, TN · Remote
$13.50 - $18/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Chattanooga, TN · Remote
$14 - $19/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Chattanooga, TN · Remote
$14 - $19/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Lebanon, TN · Remote
$15 - $20/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Lebanon, TN · Remote
$15 - $20/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Mount Juliet, TN · Remote
$14.75 - $19.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Mount Juliet, TN · Remote
$14.75 - $19.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Application Support information
What is a Remote Application Support role?
A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.
What is the difference between Remote Application Support vs Remote Help Desk Support?
| Aspect | Remote Application Support | Remote Help Desk Support |
|---|---|---|
| Primary Focus | Supporting specific software applications and troubleshooting issues | Providing general technical assistance for hardware, software, and network issues |
| Required Skills | Application troubleshooting, software knowledge, scripting | Basic hardware/software troubleshooting, customer service |
| Work Environment | Client systems, software environments, remote access tools | Help desk ticket systems, remote support tools |
| Certifications | ITIL, CompTIA A+, Microsoft certifications | CompTIA A+, HDI Support Center Analyst |
Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.
What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?
To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.
What are some common challenges faced by Remote Application Support professionals and how can they be managed?
Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.
What Are Remote Application Support Jobs?
Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.
More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Tennessee? The most popular types of Application Support jobs in Tennessee are:
What are popular job titles related to Remote Application Support jobs in Tennessee? For Remote Application Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Tennessee look for? The top searched job categories for Remote Application Support jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Application Support jobs? Cities in Tennessee with the most Remote Application Support job openings:
Senior Technical Support Specialist - In-Office M-F - Franklin TN
ADVANCED CORRECTIONAL HEALTHCAREFranklin, TN • Remote
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 11 days ago
Job description
SUMMARY:
Our associates deliver a higher standard of business services to support medical care and behavioral health care. Wemaintainprofessionalism, integrity, and commitment as we solve problemsandmake lives easier.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide end-to-end technical support to both remote and in-office users, working independently with minimal supervision.
Independently troubleshoot, diagnose, and resolve hardware, software, network, and application issues across the organization, escalating only when genuinely necessary.
Manage, prioritize, and document support ticketsin accordance withestablished service level agreements (SLAs), ensuringtimelyresponse, resolution, and clear communication throughout the ticket lifecycle.
Administer and support a cloud-first Microsoft environment, including Azure and Microsoft 365.(Exchange, Teams, SharePoint, and OneDrive)
Provide advanced support for SharePoint and OneDrive, including permissions, document libraries, sync issues, and end-user training, as these are central to how the organizationoperates.
Deliver responsive, white-glove support to executives and leadership, communicating clearly and professionally while resolving issues with discretion and urgency.
Support andmaintainSaaS-based VoIP phone systems, including user provisioning, configuration, and basic troubleshooting.
Manage user lifecycle tasks such as account provisioning, onboarding, offboarding, MFA, and access controls within Azure AD/Entra and Microsoft 365.
Troubleshoot connectivity and network issues for remote and in-office users,demonstratinga well-rounded understanding of networking fundamentals (DNS, DHCP, VPN,VLAN,Wi-Fi, etc.).
Prepare, configure, and deploy hardware assets for new and existing users, including imaging, setup, and shipping equipment to remote staff.
MaintainaccurateIT asset inventory and tracking, including procurement records, assignments, returns, and lifecycle/end-of-life management.
Coordinate shipping, receiving, andlogisticsfor equipment sent to and returned from remote users, ensuringtimelydeployment and recovery of assets.
Proactivelyidentifyrecurring problems and propose long-term solutions, process improvements, and automation opportunities rather than relying on repeated manual fixes.
Create andmaintainclear,accuratetechnical documentation, including knowledge base articles, troubleshooting guides, standard operating procedures, and end-user quick reference materials.
Take ownership of assigned tickets and projects from start to finish,demonstratingreliability, strong follow-through, and consistent communication on status and resolution.
Continuously develop technical skills and stay current with the Microsoft cloud ecosystem and supporting technologies.
Maintainan accurateand up-to-date strategic planning manual with continuity of BUS plan and goals.
Perform all other duties as assigned.
BENEFITS:
Referral program
401(k) w/employer match
Health insurance
Vision insurance
Dental insurance
Professional Development
Paid Time Off
Disability Insurance
REQUIRED EDUCATION AND EXPERIENCE:
Associate'sdegreein systems engineering, Software Engineering, Computer Science, orrelated fieldrequired.
5+ years of experience inthe ITIndustryrequired.
2+ years of experience in software testing and System debuggingrequired.
Excellent communication, analytical, and problem-solving skillsarerequired.
Attention to detail and quality-oriented mindsetrequired.