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Remote Chat Text Support Jobs in Tennessee (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Nashville, TN · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Memphis, TN · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Tithely

Customer Support Advocate

Nashville, TN · On-site +1

$22 - $23.50/hr

Remote - USA Compensation: $22.00 - $23.50 / hour Description As a CX Customer Support Advocate ... Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and ...

Tithely

Customer Support Advocate

Nashville, TN · On-site +1

$22 - $23.50/hr

Remote - USA Compensation: $22.00 - $23.50 / hour Description As a CX Customer Support Advocate ... Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and ...

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Remote Chat Text Support information

What are Remote Chat Text Support jobs?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are some common challenges faced in a Remote Chat Text Support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a Remote Chat Text Support specialist, and why are they important?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Tennessee? For Remote Chat Text Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Tennessee look for? The top searched job categories for Remote Chat Text Support jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Chat Text Support jobs? Cities in Tennessee with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you
Clinical Supervisor - 988 Chat/Text

Clinical Supervisor - 988 Chat/Text

Centerstone

Nashville, TN • On-site, Remote

$55K - $78K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Centerstone rating

6.8

Company rating: 6.8 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

52nd of 228 rated social care providers

Job description

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide clinical oversight for staff who handle incoming chat/text messages through 988 Suicide Prevention and Crisis and will provide quality assurance measures to include chat/text audits and silent monitoring of all Crisis Specialist staff.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides quality assurance measures to include chat/text audits and silent monitoring of all Crisis Specialist staff
  • Provide performance-based supervison to a team of Crisis Specialists; review application of clinical and training skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation.
  • Facilitates bi-weekly staff meetings, staff trainings and staff development functions
  • Assists in orientation and delivery of clinical training content that is reflective of clinical best practices, aligned with programmatic policies and procedures
  • Ensure coordination with supervisory staff in developing individualized remediation plans, as needed
  • Meets the ethical and clinical standards in compliance with all accreditation

KNOWLEDGE, SKILLS & ABILITIES
  • Effectively communicate via written, verbal, in person and virtual methods.
  • Excellent management and supervisory skills
  • Excellent analytical and organizational skills.
  • Ability to problem solve complex issues and deliver effective decision making.

QUALIFICATIONS
Education Level
Master's Degree in mental health or related field.
Years of Experience
Five years of experience in field of mental health, mental health trauma, or crisis management and suicide prevention preferred. One year of crisis and suicide prevention management required.
Shift Availability
Monday-Friday 5:30p-2a or 6p-2:30a
Required Certification/Licensure
Licensed Mental Health Professional required.
PHYSICAL REQUIREMENTS
Standing - 20%
Sitting - 80%
Squatting - occasional
Driving - occasional
Kneeling - occasional
Lifting - occasional
Bending - occasional
Time Type:
Full time
Pay Range:
$55,900.00--$78,330.00
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

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