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Amazon Live Chat Support Jobs in Tennessee (NOW HIRING)

JustMarkets

$15.50 - $20.75/hr

Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system * Identify customers' needs to achieve customer satisfaction * Manage ...

JustMarkets

$15.50 - $20.75/hr

Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone * Effectively analyze ...

Offe Market

Livestream Operator

Clarksville, TN · On-site

$15 - $20/hr

Moderate the live chat -- keeping it on-brand, engaging, and free of distractions * Support talent throughout every stream -- coordinating logistics so hosts can stay focused on performing * Make ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat -- phone is our most important channel ... Represent the brand with every word you write: you are not a support agent, you are a concierge

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat - phone is our most important channel ... Represent the brand with every word you write: you are not a support agent, you are a concierge

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Amazon Live Chat Support information

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Familiarity with Amazon's systems and a flexible schedule are also beneficial for this role.

What are the most commonly searched types of Amazon Live Chat Support jobs in Tennessee?

The most popular types of Amazon Live Chat Support jobs in Tennessee are:

What are popular job titles related to Amazon Live Chat Support jobs in Tennessee?

For Amazon Live Chat Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Amazon Live Chat Support jobs in Tennessee look for?

The top searched job categories for Amazon Live Chat Support jobs in Tennessee are:

What cities in Tennessee are hiring for Amazon Live Chat Support jobs?

Cities in Tennessee with the most Amazon Live Chat Support job openings:

Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Tennessee as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 74% In-person, 6% Hybrid, and 20% Remote job distribution.

Customer Support Specialist - Vietnamese Speaker

JustMarkets

On-site, Remote

$15.50 - $20.75/hr

Full-time

PTO

Re-posted 10 days ago

Job description

Responsibilities

  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
  • Identify customers' needs to achieve customer satisfaction
  • Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist

Requirements

  • Proficiency speaking and writing in Vietnamese and English
  • Computer literacy
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
  • Stable internet connection

We offer

  • Working for a dynamically growing company
  • Trainee period
  • Opportunity to work remotely
  • 12 shifts of annual leave per year
  • 8 shifts of sick leave per year
  • Professional education budget
  • Language learning budget
  • Wellness budget (gym membership, sports gear and related expenses)

Apply