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Remote Chat Text Support Jobs in Memphis, TN (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Memphis, TN · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Memphis, TN

Remote Chat Text Support information

See Memphis, TN salary details

$14

$25

$43

How much do remote chat text support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote chat text support in Memphis, TN is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.55 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Memphis, TN?

For Remote Chat Text Support jobs in Memphis, TN, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Memphis, TN look for?

The top searched job categories for Remote Chat Text Support jobs in Memphis, TN are:

What cities near Memphis, TN are hiring for Remote Chat Text Support jobs?

Cities near Memphis, TN with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you

Associate II - ECC Enterprise Support Bilingual-Spanish(Remote in USA)

Memphis, TN • On-site, Remote

American Lebanese Syrian Associated Charities
1 - 10 employees
Learn more about American Lebanese Syrian Associated Charitiesexternal

$14 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

At ALSAC you do more than make a living; you make a difference.
We like people who are different...because we're different, too. As one of the world's most iconic and respected nonprofits, we know what it's like to stand out. That's why we're looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
At ALSAC, the fundraising and awareness organization for St. Jude Children's Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, you'll be the voice and heart of St. Jude-building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you'll help fuel the mission of saving children's lives and finding cures for childhood cancer and other life-threatening diseases.
This position will be from 11:30am - 8:00pm
What You'll Do
  • Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
  • Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys-helping them set goals, stay motivated, and celebrate milestones.
  • Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
  • Champion the Mission: Educate supporters about St. Jude's impact and inspire deeper engagement through events, campaigns, and giving opportunities.
  • Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
  • Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
  • Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Job Requirements:
  • A passion for people and purpose.
  • 1+ year of experience in customer service, sales, or call center environments.
  • Fluency in both English and Spanish (spoken and written) required.
  • Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
  • Strong multitasking, time management, and organizational skills.
  • Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
  • Ability to work independently and as part of a mission-driven team.
  • High school diploma or equivalent required.
Benefits & Perks
The following Benefits & Perks apply toFull-Time Roles Only
We're dedicated to ensuring children and their families have every opportunity to enjoy life's special moments. We're also committed to giving our staff excellent benefits so they can do the same.
  • Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
  • 401K Retirement Plan with 7% Employer Contribution
  • Exceptional Paid Time Off
  • Maternity / Paternity Leave
  • Infertility Treatment Program
  • Adoption Assistance
  • Education Assistance
  • Enterprise Learning and Development
  • And more

ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

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