ZipRecruiter

Log In

1

Application Support Jobs in Tennessee (NOW HIRING)

Trimble

Application Support Specialist

Knoxville, TN · On-site

Application Support Specialist: Empower the Future of MEP Construction! Ready to make a tangible impact on the construction industry using market-leading software? Trimble is looking for a passionate ...

Danaher

Application Support Scientist

Nashville, TN · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

Sonsoft Inc

Application Support Analyst

Nashville, TN · On-site

... Support Skills Experience in Windows and UNIX/Linux , Oracle and PL/SQL, Autosys, Application Management Experience, ITIL, Experience in Agile/Scrum, Basic of Banking => Good knowledge of ITIL ...

Sonsoft Inc

Application Support Analyst

Nashville, TN · On-site

Preferred At least 4 years of experience in Production Support Skills Experience in Windows and UNIX/Linux , Oracle and PL/SQL, Autosys, Application Management Experience, ITIL, Experience in Agile ...

ACA Group

Application Support Engineer

Chattanooga, TN · Hybrid

This role is integral to the daily operations of our technology support team, with a specific focus ... Familiarity withNew Relicfor application performance monitoring. Proficiency withPostmanfor REST ...

Jobtailor

Manager, Application Solutions

Chattanooga, TN · On-site

$125 - $150/hr

Oversee multiple teams supporting Facets and BlueCard operations * Ensure operational excellence ... Oversee multiple application programming and analysis projects, including development, installation ...

University of Rochester

$61K - $85K/yr

Serves on project teams that supports the planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality.

next page

Showing results 1-20

All JobsApplication Support JobsApplication Support Jobs in Tennessee

Application Support information

See Tennessee salary details

$28.1K

$146.3K

$187K

How much do application support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for application support in Tennessee is $146,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,300.00 and $186,100.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Tennessee?

The most popular types of Application Support jobs in Tennessee are:

What are popular job titles related to Application Support jobs in Tennessee?

For Application Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Tennessee look for?

The top searched job categories for Application Support jobs in Tennessee are:

What cities in Tennessee are hiring for Application Support jobs?

Cities in Tennessee with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Tennessee as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $146,298 per year, or $70.3 per hour.

Application / Software Support Technician

Oak Ridge, TN • On-site

Vital Services
See more jobs at Vital Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Summary: Vital Services is seeking a talented and experienced Application / Software Support Technician to join our growing Information Technology team. This is an extraordinary opportunity to be a part of, and play an integral role in, the expansion of our growing Application Support team!
As an IT Software / Application Support Technician, you will provide software application support for our internal and external users and customers. You will be responsible for communicating with the end user, analyzing and identifying solutions to problems and providing basic training for our business software applications. You will also assist our Development, Infrastructure and Helpdesk teams as needed.
The Core Focus of the Application / Software Support Technician is to investigate, diagnose, and resolve deep-level application and database failures across SaaS platforms and custom client applications, utilizing strong data querying and configuration skills to unblock users and protect overall platform integrity.
Essential Duties and Responsibilities for the Application / Software Support Technician include the following:
  • L2 Technical Escalation & Resolution: Investigating and resolving deep-level application errors, system failures, and data discrepancies escalated from L1/Frontline support.
  • Database Querying & Analysis: Writing and executing precise SQL queries to trace transaction errors, audit system behavior, and pull custom data extractions across varied database structures (e.g., Azure SQL, relational databases).
  • Application Configuration & Provisioning: Implementing and verifying complex software system configurations, user access rules, and client-specific business parameters to meet ongoing operational needs.
  • Functional & Regression Testing: Conducting structured verification testing on newly deployed hotfixes, software configurations, and system reports to ensure they match target performance metrics before live release.
  • Standard Operating Procedure (SOP) Upkeep: Documenting newly identified bug-resolution patterns, troubleshooting checklists, and technical system configurations inside the shared Confluence knowledge base.

Success Metrics of the Application / Software Support Technician:
  • L2 Resolution SLA Compliance: Maintain a >= 90% compliance rate on resolving escalated technical application issues within defined client agreement windows.
  • Support Ticket Reopen Rate: Keep resolved/closed application support tickets requiring reopen intervention to < 5% per quarter.
  • Configuration Validation Accuracy: Ensure 100% of assigned system configurations are fully tested and validated in sandbox environments prior to production go-live.
  • Jira & Time-Tracking Accuracy: 100% weekly compliance on task logging, ticket documentation, and precise billable time-tracking entries.

Requirements
Qualifications for the Application / Software Support Technician:
  • Professional Technical Experience: 3+ years of experience in an Application Support, Technical Systems Analyst, or L2/L3 IT Support role (experience within a data-intensive environment like commercial insurance, finance, or B2B SaaS is a strong plus).
  • Database & Querying Literacy: Highly comfortable working with relational database environments. Practical, intermediate-level experience writing SQL select queries, joins, and filtering commands to isolate data anomalies.
  • Data Structure Familiarity: Exposure to, or basic conceptual comfort navigating, modern cloud storage environments (e.g., Azure SQL, Cosmos DB, or legacy DB2 data environments).
  • Analytical Diagnostic Mindset: Exceptional technical troubleshooting skills - the natural ability to follow a transaction error backwards through application settings and database tables to find the underlying root cause.
  • System Testing Familiarity: Basic understanding of QA/testing principles to verify that code fixes successfully resolve an reported user incident without breaking adjacent features.
  • Associate's or Bachelor's Degree in Mathematics, Economics, Computer Science, or other quantitative degrees preferred.
  • Strong knowledge of SQL, MS Excel, Power BI, and other Application Support tools.
  • Knowledgeable and experienced with different data sources, such as, MS SQL, Excel files, Azure SQL, Azure Cosmos DB, AS400, DB2, and Cloud Data Sources.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service and responds to service requests; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Communications - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Writes clearly and informatively and is able to read and interpret written information.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Strives to continuously build knowledge and skills; Shares expertise with others.
Judgment - Makes timely decisions; Exhibits sound and accurate judgment with consideration for all stakeholders and can support decisions made; Asks for and offers help when needed.
Benefits
  • Healthcare Coverage
  • Dental Insurance
  • Vision Insurance
  • 401k with Company Match
  • Paid Time Off
  • Life Insurance
  • Disability Insurance
  • 8 Paid Holidays a Year

Apply