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Application Support Jobs in Tennessee (NOW HIRING)

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

SUMMARY The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This ...

PNC Bank

Application Support Unix/Linux fundamentals Basic database experience (SQL queries, data validation) Application development fundamentals Exposure to multiple areas is preferred but not required ...

Alive

Senior Tech Support Analyst

Nashville, TN

SUMMARY The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This ...

CereCore

Client Support Analyst

Nashville, TN · On-site

Contract-to-Hire Contract Length: 3 months CereCore ® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory ...

Cigna

Technical Support Advisor - Hybrid

Franklin, TN · On-site +1

As a Technical Support Advisor, you will help protect the stability of critical production ... Analyze application logs, alerts, batch jobs, interfaces, and performance trends to identify root ...

New

Cigna

Technical Support Advisor - Hybrid

Franklin, TN · On-site

As a Technical Support Advisor, you will help protect the stability of critical production ... Analyze application logs, alerts, batch jobs, interfaces, and performance trends to identify root ...

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Showing results 21-40

All JobsApplication Support JobsApplication Support Jobs in Tennessee

Application Support information

See Tennessee salary details

$28.1K

$146.3K

$187K

How much do application support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for application support in Tennessee is $146,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,300.00 and $186,100.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Tennessee?

The most popular types of Application Support jobs in Tennessee are:

What are popular job titles related to Application Support jobs in Tennessee?

For Application Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Tennessee look for?

The top searched job categories for Application Support jobs in Tennessee are:

What cities in Tennessee are hiring for Application Support jobs?

Cities in Tennessee with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Tennessee as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $146,298 per year, or $70.3 per hour.

Senior Tech Support Analyst

Alive

Nashville, TN • On-site

Full-time

Re-posted 6 days ago

Job description

Description:

Senior Technical Support Analyst


Location: Nashville, TN/ Hybrid

Status: Full Time

Days: Monday - Friday

Hours: 40/week


We're looking for an experienced IT professional to provide advanced technical support for end users, clinical applications, Microsoft 365, and EMR systems. This role also serves as an escalation resource for the technical support team, helping deliver reliable technology solutions across our organization. If you enjoy solving complex problems and supporting a collaborative team, we'd like to hear from you.

SUMMARY

The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This role supports clinical and business users with Electronic Medical Records (EMR), clinical applications, Microsoft 365, and end-user computing technologies. In addition to resolving complex technical issues, the Senior Technical Support Analyst acts as an escalation point, subject matter expert, and mentor to other Technical Support Analysts, helping ensure consistent, high-quality IT service delivery in a mission-critical healthcare environment.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Advanced Technical Support

  • Provide advanced support and troubleshooting for healthcare applications, including EMR systems and other clinical tools
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID, and on-premises Active Directory
  • Diagnose and resolve complex issues related to:

Windows laptops and desktops

Mobile devices including iPhones, iPads, and other mobile devices

Printers, scanners, and peripheral devices

Local area networks (LAN), Wi Fi, and connectivity issues

Telecom systems such as Teams and RingCentral

  • Serve as an escalation point for high-impact or unresolved technical issues, particularly those affecting clinical operations

Clinical & Business User Support

  • Deliver responsive, customer-focused support to clinicians, administrative staff, and volunteers
  • Understand clinical workflows and prioritize issues that impact patient care or regulatory compliance
  • Coordinate with vendors, application support teams, and infrastructure teams to resolve complex incidents

Mentorship & Knowledge Sharing

  • Provide guidance and informal mentoring to Technical Support Analysts
  • Assist with onboarding and training of new support staff
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • Promote best practices for system usage, security, and efficiency

Process, Documentation & Quality

  • Accurately document incidents, requests, and resolutions in the IT service management system
  • Identify recurring issues and recommend improvements to processes, tools, or training
  • Participate in testing, rollout, and support of new systems, applications, and hardware
  • Support IT standards, policies, and procedures appropriate for a regulated healthcare environment

Security & Compliance

  • Follow organizational policies related to information security, data privacy, and acceptable use
  • Assist with device security, access management, and incident response as required
  • Support compliance efforts related to HIPAA and internal IT security policies
Requirements:

EDUCATION and/or EXPERIENCE

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
  • 5+ years of experience in technical support or IT service delivery
  • Demonstrated experience supporting Microsoft 365 and end-user computing environments
  • Strong troubleshooting skills across hardware, software, and network-related issues
  • Experience working in a healthcare or regulated environment preferred
  • Excellent communication, documentation, and customer service skills
  • Ability to work independently and manage multiple priorities

CERTIFICATES, LICENSES, REGISTRATIONS

If required to drive to carry out the duties of this position, current driver's license and automobile insurance as required by Tennessee State Law.





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