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Registration Representative information

See California salary details

$7

$22

$47

How much do registration representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for registration representative in California is $22.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by registration representatives, and how can they be managed effectively?

Registration Representatives often encounter challenges such as handling high patient volumes, managing sensitive information accurately, and addressing patient concerns in a timely manner. To manage these effectively, it's important to stay organized, maintain attention to detail, and practice clear communication with both patients and healthcare staff. Building strong multitasking skills and staying updated on data privacy protocols can also help ensure a smooth registration process and positive patient experience.

What is the difference between Registration Representative vs Customer Service Representative?

AspectRegistration RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; often no specific certifications required
Work EnvironmentHospitals, clinics, insurance companies, healthcare facilitiesRetail, call centers, service desks, various industries
Employer & Industry UsageHealthcare, insurance, medical officesRetail, telecommunications, banking, customer support

Registration Representatives primarily work in healthcare or insurance settings, focusing on patient or client registration processes. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles involve communication and data entry, Registration Representatives often require specific industry knowledge and certifications related to healthcare or insurance, whereas Customer Service Representatives typically do not.

What are the key skills and qualifications needed to thrive as a registration representative, and why are they important?

To thrive as a Registration Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism help you handle patient interactions and resolve issues efficiently. These skills ensure accurate patient data collection, smooth registration processes, and a positive experience for patients and healthcare teams.

What is a registration representative?

Registration representatives greet patients and help them fill out paperwork when they arrive at a hospital or other health care facility. As a registration representative, you learn the reason for their visit, gather information, and help to accurately fill out forms and file them accordingly. You also find registration representatives at colleges and resorts; these positions have different job duties. At colleges, registration representatives assist students to register for classes. Resorts utilize registration representatives to check in guests when they arrive.

More about Registration Representative jobs
What are popular job titles related to Registration Representative jobs in California? For Registration Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Registration Representative jobs in California look for? The top searched job categories for Registration Representative jobs in California are:
What cities in California are hiring for Registration Representative jobs? Cities in California with the most Registration Representative job openings:
What are popular job titles related to Registration Representative jobs in CA? For Registration Representative jobs in CA, the most frequently searched job titles are:
Registration Representative jobs near you
Infographic showing various Registration Representative job openings in California as of August 2026, with employment types broken down into 5% As Needed, 74% Full Time, 13% Part Time, and 8% Contract. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $45,858 per year, or $22 per hour.

Registration Representative - Days

memorial care

Fountain Valley, CA • On-site

$22.50/hr

Full-time

Medical

This job post has expired today. Applications are no longer accepted.

MemorialCare rating

8.2

Company rating: 8.2 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Title: Registration Representative 

Location: Fountain Valley, CA

Department: Admitting 

Status: Full-time

Shift: Days

Pay Range: $22.50/hr - $31.57/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

 Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities.

The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Essential Functions and Responsibilities of the Job

1. Communicates effectively in written and verbal form.

2. Adheres to department policy of using two patient identifiers.

3. Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.

4. Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.

5. Provides excellent customer service using Simply Better and AIDET principles.

6. Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.

7. Maintains registration accuracy rate of 95% or better.

8. Monitors and manages work queues.

9. PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.

10. Ability to be at work and be on time.

11. Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).

12. Ability to interact in a positive and constructive manner.

13. Ability to prioritize and multitask.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

1-2 years Medical Office/Admitting/Registration or equivalent healthcare experience preferred

General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima

Bi-lingual (English/Spanish, or English/Vietnamese) preferred

General computer skills required including electronic medical record and Microsoft Office

Knowledge of medical terminology

Education

High school graduate preferred

Medical Terminology related course or certificate preferred

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