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Registration Representative information

See California salary details

$7

$22

$47

How much do registration representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for registration representative in California is $22.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.03 per hour, depending on experience, location, and employer.

What is a registration representative?

Registration representatives greet patients and help them fill out paperwork when they arrive at a hospital or other health care facility. As a registration representative, you learn the reason for their visit, gather information, and help to accurately fill out forms and file them accordingly. You also find registration representatives at colleges and resorts; these positions have different job duties. At colleges, registration representatives assist students to register for classes. Resorts utilize registration representatives to check in guests when they arrive.

What are the key skills and qualifications needed to thrive as a registration representative, and why are they important?

To thrive as a Registration Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism help you handle patient interactions and resolve issues efficiently. These skills ensure accurate patient data collection, smooth registration processes, and a positive experience for patients and healthcare teams.

What are some common challenges faced by registration representatives, and how can they be managed effectively?

Registration Representatives often encounter challenges such as handling high patient volumes, managing sensitive information accurately, and addressing patient concerns in a timely manner. To manage these effectively, it's important to stay organized, maintain attention to detail, and practice clear communication with both patients and healthcare staff. Building strong multitasking skills and staying updated on data privacy protocols can also help ensure a smooth registration process and positive patient experience.

What is the difference between Registration Representative vs Customer Service Representative?

AspectRegistration RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; often no specific certifications required
Work EnvironmentHospitals, clinics, insurance companies, healthcare facilitiesRetail, call centers, service desks, various industries
Employer & Industry UsageHealthcare, insurance, medical officesRetail, telecommunications, banking, customer support

Registration Representatives primarily work in healthcare or insurance settings, focusing on patient or client registration processes. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles involve communication and data entry, Registration Representatives often require specific industry knowledge and certifications related to healthcare or insurance, whereas Customer Service Representatives typically do not.

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For Registration Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Registration Representative jobs in California look for?

The top searched job categories for Registration Representative jobs in California are:

What are popular job titles related to Registration Representative jobs in CA?

For Registration Representative jobs in CA, the most frequently searched job titles are:

Registration Representative jobs near you
Infographic showing various Registration Representative job openings in California as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $45,858 per year, or $22 per hour.

Registration Representative

ATX Learning

Fountain Valley, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

POSITION
Registration Rep - Administrative
Position Type: Temporary
Schedule: Mon - 9am - 7:30pm, Thur/Fri/Sat - 10am - 8:30pm or Wed - Sat 7pm - 5:30am
Assignment Length: Approximately 3-Months, possibly longer.
DESCRIPTION
The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.
Essential Duties:
  • Communicates effectively in written and verbal form.
  • Adheres to department policies and procedures, including the use of two patient identifiers.
  • Protects patient privacy and prevents HIPAA violations by selecting the correct Medical Record Number (MRN) and accurately interviewing, registering, and pre-registering patients in Epic.
  • Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
  • Provides excellent customer service using Simply Better and AIDET principles.
  • Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
  • Maintains registration accuracy rate of 95% or better.
  • Monitors and manages work queues.
  • PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
  • Ability to be at work and be on time.
  • Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).
  • Ability to interact in a positive and constructive manner.
  • Ability to prioritize and multitask.
REQUIREMENTS
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
  • General computer skills required including electronic medical record and Microsoft Office.
  • Knowledge of medical terminology.
Preferred Skills & Experience:
  • One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
  • Bi-lingual (English/Spanish, or English/Vietnamese) preferred.

INDH
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About ATX Learning

Sourced by ZipRecruiter

ATX Learning is a leading provider of staffing solution for schools and organizations. We are committed to provide highly qualified specialists to schools/ organizations we serve. We believe each staffing need is unique; this is why we work very closely with our clients to understand their specialized needs/ requirements and provide not only the best but also the most suitable candidates. We at ATX Learning specialize in working with both large and small school districts; and strive towards providing our best. Our candidates have excellent academic background and possess the most suitable certifications, licensures, and clinical skills that meet the highest standards set in place by ATX founders.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Owings Mills, MD, US

Year founded

2014

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