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Remote Patient Access Representative Mercy Jobs in California

Moffitt

PATIENT OBSERVER PRN

Long Beach, CA · Remote

$16.75/hr

Responsible for providing constant inpatient and/or remote patient observation and surveillance ... Salary Range $16.75 - $16.75 Salary ranges posted for this position represent the expected base pay ...

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Remote Patient Access Representative Mercy information

What is the difference between Remote Patient Access Representative Mercy vs Remote Patient Scheduler?

AspectRemote Patient Access Representative MercyRemote Patient Scheduler
CredentialsHigh school diploma or equivalent; healthcare experience often preferredHigh school diploma or equivalent; healthcare or scheduling experience beneficial
Work EnvironmentRemote, healthcare facility or hospital settingRemote, healthcare facility or hospital setting
Employer & Industry UsageUsed by Mercy and similar healthcare providers for patient intakeUsed by Mercy and similar healthcare providers for appointment scheduling

Both roles are remote healthcare positions within Mercy, focusing on patient interactions. The Remote Patient Access Representative Mercy primarily handles patient registration, insurance verification, and data entry, while the Remote Patient Scheduler concentrates on scheduling appointments and managing calendars. Both require healthcare knowledge and excellent communication skills, but their core responsibilities differ slightly, catering to different stages of patient care coordination.

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Remote Patient Access Representative Mercy jobs near you

Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible,

Cedars Sinai

Los Angeles, CA • On-site, Remote

$25 - $37.74/hr

Full-time

Posted 5 days ago

Cedars-Sinai rating

8.6

Company rating: 8.6 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

41st of 1,059 rated hospitals

Job description


**This position is remote eligible AFTER successful completion of on-site training.**
Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Come join our team!
The Patient Access Rep II performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information, including the following: Registration, Pre-Registration, government and non-government insurance verification, eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). Demonstrates the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served. Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System
Primary Duties and Responsibilities
  • Performs all registration activities for patients presenting to all patient access areas. Cross trained and competent to perform in no less than 3 patient access functions and/or patient access areas.
  • Obtains financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, or through product website(s).
  • Performs proper system search to secure a medical record number (MRN) or assign a new MRN without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
  • Performs proper selection of physician. Recognizes privileging issues (physician suspensions). Knows how to handle and resolve physician privilege and suspension issues.
  • Demonstrates superior patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served.
  • Competent to independently handle routine / frequent inquiries from patients, patient representatives and insurance companies. Escalates issues appropriately.
  • Demonstrates collection skills. Able to determine and explain patient financial obligation and collect funds when appropriate. Meets or exceeds cash collection goals
  • Works and resolves QA error worklist daily and without exception.
  • Interacts with physicians and specialty departments to assure accurate intake of information required for complete registration.
  • Demonstrates the ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
  • Demonstrates the ability to assemble registration paperwork for inclusion on the patient chart. Scans all appropriate documents into scanning system for retrieval as necessary.
  • Demonstrates competency regarding navigation and entering patient and financial information in the ADT system.
  • Maintains patient confidentiality. Knows and adheres to CSMC and HIPAA regulations regarding patient privacy and release of information.

Qualifications
Education & Experience Requirements:
  • High School Diploma/GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
  • One (1) years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, including physician offices, healthcare insurance companies, or other revenue cycle related functions required.
  • Prior Breast Center and imaging scheduling experience is desired.
  • Prior call center experience strongly preferred.

Tentative Work Shift Schedule: Monday - Friday 8:00am - 4:30pm (Training schedule hours may differ)
**This position is remote eligible AFTER successful completion of on-site training.**

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