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Referral Manager Jobs in Rochester, NY (NOW HIRING)

TRILLIUM HEALTH INC

Referral Specialist

Rochester, NY · On-site

$20 - $28.80/hr

The role also monitors and manages deferred referrals to ensure timely receipt of referral and order documentation for quality compliance. Duties/Responsibilities: * Navigate and manage patient ...

New

Trillium Health

Referral Specialist

Rochester, NY · On-site

The role also monitors and manages deferred referrals to ensure timely receipt of referral and order documentation for quality compliance. Duties/Responsibilities: * Navigate and manage patient ...

New

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Referral Manager information

See Rochester, NY salary details

$28.6K

$56.7K

$76.5K

How much do referral manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for referral manager in Rochester, NY is $56,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $67,600.00 per year, depending on experience, location, and employer.

What is a referral manager?

Referral Managers are professionals responsible for managing and coordinating referrals within healthcare organizations or businesses. They ensure that clients, patients, or customers are referred to the appropriate services or specialists in a timely manner. Referral Managers track the progress of referrals, maintain communication between parties, and help streamline processes to improve service delivery and client satisfaction. Their role is essential in ensuring efficient and effective transitions between different levels of care or service providers.

What does a referral manager do?

In the healthcare industry, a referral manager performs a variety of customer service, sales, and marketing duties focused on patient referrals to a clinic, nursing facility, doctor’s office, or hospital. The referral manager typically develops contacts, oversees referral coordinators, provides them with training, ensures they are versed in how to use customer relationship strategies, and oversees community outreach services. You also have administrative responsibilities, such as conducting meetings, making routine visits to facilities, performing reviews of coordinators and other staff, and collaborating with office managers and other staff to ensure all referral practices are being followed.

What are the key skills and qualifications needed to thrive as a referral manager, and why are they important?

To thrive as a Referral Manager, you need strong organizational skills, a background in healthcare administration or case management, and familiarity with referral processes. Proficiency in healthcare information systems, electronic medical records (EMRs), and referral management software is typically required. Exceptional communication, attention to detail, and problem-solving skills help you coordinate effectively between patients, providers, and external partners. These competencies ensure timely and accurate referrals, streamline patient care, and support efficient healthcare operations.

What are some common challenges faced by referral managers and how are they typically addressed?

Referral Managers often navigate challenges such as coordinating communication between multiple departments, ensuring timely follow-up with referrals, and maintaining accurate records. They must prioritize organization and proactive communication to keep processes running smoothly. Leveraging referral management software and establishing clear protocols helps minimize delays and errors. Building strong relationships with internal teams and external partners also plays a crucial role in overcoming these challenges.

What is the difference between Referral Manager vs Recruitment Coordinator?

AspectReferral ManagerRecruitment Coordinator
CredentialsExperience in referral programs, HR certifications often preferredHR or recruiting certifications, relevant experience
Work EnvironmentCorporate HR departments, staffing agenciesRecruitment firms, HR departments, staffing agencies
Employer & Industry UsageUsed in industries with employee referral programsUsed across various industries for hiring support
Search & Comparison IntentFocus on managing referral programs and incentivesFocus on coordinating hiring processes

The main difference is that Referral Managers focus on developing and managing employee referral programs to attract candidates, while Recruitment Coordinators handle the overall hiring process, scheduling interviews, and candidate communication. Both roles are essential in the hiring process but serve different functions within HR teams.

More about Referral Manager jobs

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For Referral Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Referral Manager jobs in Rochester, NY look for?

The top searched job categories for Referral Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Referral Manager jobs?

Cities near Rochester, NY with the most Referral Manager job openings:

Referral Manager jobs near you
Infographic showing various Referral Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $56,685 per year, or $27.3 per hour.

Referral Specialist

Rochester, NY • On-site

TRILLIUM HEALTH INC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about TRILLIUM HEALTH INCexternal

$20 - $28.80/hr

Full-time

Posted 3 days ago

New

Job description

Department: Clinic
Position Type: Full Time
FLSA: Non-exemptJob Summary:

Join us and be part of a mission-driven team that prioritizes innovation, collaboration, and continuous development. Under the direction of the Supervisor, Referrals, the Referrals Specialist serves as a primary interface between patients, providers, offices, medical facilities, and community agencies. This position coordinates outgoing and off-site referrals, including imaging orders, by assisting and advocating to ensure patients are appropriately notified and scheduled for services. The role also monitors and manages deferred referrals to ensure timely receipt of referral and order documentation for quality compliance.

Duties/Responsibilities:
  • Navigate and manage patient charts and clinical documentation within Epic EMR.
  • Coordinate referrals and imaging orders using Epic and insurance portals.
  • Verify eligibility and obtain prior authorizations/pre-certifications as needed.
  • Route/fax medical documentation electronically and retrieve reports via RHIO.
  • Track referral status and assist patients with scheduling appointments.
  • Follow up on missed referral/imaging appointments.
  • Communicate appointment details and preparation requirements to patients.
  • Collaborate with Care Managers and other departments to resolve barriers.
  • Ensure HIPAA compliance and maintain confidentiality of PHI.
  • Perform other duties as assigned.
Required Skills/Abilities:
  • Proficiency in Epic EMR and Microsoft Office Suite.
  • Strong knowledge of medical terminology and HIPAA regulations.
  • Excellent customer service, organizational, and time management skills.
  • Ability to multi-task and problem-solve effectively.
  • Strong written and verbal communication skills; bilingual preferred.
Education and Experience:
  • High School Diploma or equivalent required.
  • Minimum 3 years in a medically based or human services setting.
  • At least 2 years of EMR experience; Epic required.
  • Knowledge of insurance carriers, prior authorizations, and community resources.
  • Valid NYS Insurance Assister certificate preferred (or obtain within 6 months).
Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and communicate effectively. Occasional bending, lifting up to 25 pounds, and other physical activities may be required.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.