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Progressive Call Center Jobs (NOW HIRING)

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... An organization focused on People, Passion, Purpose and Progress * Inspirational culture

Parexel

Call Center Agent

Glendale, CA

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Providing regular updates to the study team and management on recruitment progress * Reviewing ...

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first ... Data entry regarding resolution of issues and technicians progress while technicians are completing ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Generate monthly progress reports and provide a status on all associated performance measures as ... Review and approve all new SOP's containing Call Center procedures and policies. * Oversee the ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location ... Actively monitor progress of direct reports and ensure team is trained to respond professionally ...

New

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Stable employment history with progressive leadership responsibilities. Additional Details: * Fully ...

Acentra Health, LLC

Call Center Representative

Cheyenne, WY · On-site

$15 - $18.50/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... Assume full responsibility for self-development and career progression; proactively seek and ...

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Does Progressive have a call center?

Progressive employs a call center to handle customer service and claims inquiries. Customer service representatives typically use phone, chat, or email communication tools and may require training on insurance products and policies.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They typically use customer service skills and company-specific software to address client needs efficiently and accurately.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

How much does a Progressive call center representative make?

A Progressive call center representative typically earns an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time employees. Compensation may vary based on experience, location, and performance, and representatives often receive training on customer service skills and insurance products.
More about Progressive Call Center jobs
What cities are hiring for Progressive Call Center jobs? Cities with the most Progressive Call Center job openings:
What states have the most Progressive Call Center jobs? States with the most job openings for Progressive Call Center jobs include:
What job categories do people searching Progressive Call Center jobs look for? The top searched job categories for Progressive Call Center jobs are:
Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Hiemstra Optical

Paw Paw, MI

$14.50 - $18.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

Description
As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process.  Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.

What you will be doing
  • Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
  • Gather all pertinent demographic information with accuracy
  • Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
  • Assure we have received referrals as necessary by doctor or insurance
  • Triage calls properly to assure location and doctor are compliant with the patients’ symptoms
  • Act as a liaison between patients, guests, back office staff and providers
  • Perform other duties as assigned

What you know
Required
  • High school diploma or equivalent
  • One (1) or more years of office experience or customer service experience
  • Excellent computer and verbal communication skills

Desired
  • Healthcare experience
  • Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
  • Able to multi-task and meet deadlines

What you will receive
  • Competitive wages
  • Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
  • Generous paid time off (PTO) program
  • Seven (7) company paid holidays
  • 401(k) retirement plan with company match
  • An organization focused on People, Passion, Purpose and Progress
  • Inspirational culture