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Progressive Call Center Jobs (NOW HIRING)

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Providing regular updates to the study team and management on recruitment progress * Reviewing ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Call Center Reps will be taking calls from businesses that use their Tax software as well as ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

New

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

Coaching & Support · Monitor trainee progress and provide coaching and feedback. · Observe calls ... a call center, customer service, operations, or related environment. · 1+ year in training ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Providing regular updates to the study team and management on recruitment progress * Reviewing ...

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Does Progressive have a call center?

Progressive employs a call center to handle customer service and claims inquiries. Customer service representatives typically use phone, chat, or email communication tools and may require training on insurance products and policies.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They typically use customer service skills and company-specific software to address client needs efficiently and accurately.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

How much does a Progressive call center representative make?

A Progressive call center representative typically earns an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time employees. Compensation may vary based on experience, location, and performance, and representatives often receive training on customer service skills and insurance products.
More about Progressive Call Center jobs
What cities are hiring for Progressive Call Center jobs? Cities with the most Progressive Call Center job openings:
What states have the most Progressive Call Center jobs? States with the most job openings for Progressive Call Center jobs include:
What job categories do people searching Progressive Call Center jobs look for? The top searched job categories for Progressive Call Center jobs are:
Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Agent

Call Center Agent

Parexel

Glendale, CA • On-site

$20 - $23/hr

Full-time

Medical, Life, Retirement, PTO

Posted yesterday

Parexel rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

29th of 72 rated research

Job description

Work Location: onsite in Glendale, CA
Parexel Early Phase Clinical Unit supports the development of innovative new medicines which are vital for public health, improving outcomes, and saving lives. The early phase and "first in human" trials are the first step in testing these novel treatments in humans.
At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
Your Activities:
  • Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies
  • Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel
  • Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies
  • Providing regular updates to the study team and management on recruitment progress
  • Reviewing clinical trial protocols and developing study specific recruitment documents - e.g., telephone scripts, study fact sheets, call strategies, etc.
  • Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
  • Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)
  • Scheduling screening appointments and record appropriate volunteer data in ClinBase™
  • Data entry of all communications to the Volunteer Database for assigned studies
  • Participating in team project meetings for regular recruitment updates on assigned studies
  • Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives
  • Maintaining a positive, results orientated work environment
  • Building partnerships and modeling teamwork
  • Communicating to the team in an open, balanced, and objective manner
  • Various other projects/duties as assigned by the Call-Center Manager or Management based on company need

Your Profile:
  • Previous experience working in a high-volume call center setting - managing inbound and outbound calls
  • A flexible attitude with respect to work assignments and new learning
  • Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)
  • High School Diploma required. Bachelor's degree preferred.

Base Pay Range: $20.00 to $23.00 per hour
Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.
In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives.
Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.

What Parexel employees say

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About PAREXEL

Sourced by ZipRecruiter

Bring your Data Management expertise to Parexel's Strategic Partnerships. Although we work globally, each partnership we form is deeply personal. We are as dedicated to every aspect of our client's product development as they are - and work closely with client teams in true partnership to understand both challenges and opportunities. At Parexel we are focused on meeting customer and patient needs through collaborative partnership so that we get treatments into the hands of patients who need them most.

Industry

Pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

1983

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