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Program Support Specialist Jobs in Iowa (NOW HIRING)

DSI

Retail Support Specialist

Coralville, IA · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Comprehensive training and development programs * A supportive and engaging team environment

DSI

Retail Support Specialist

Coralville, IA · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Comprehensive training and development programs * A supportive and engaging team environment

SBT

Be Seen First

Recovery Support Specialist

Des Moines, IA · On-site

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

Recovery Support Specialist Location: Johnston, IA Schedule: Full-Time, On-Site Pay: $23 - $25/hr ... program.

VT Industries, Inc.

HPD - Support Specialist I

Holstein, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The HPD Support Specialist I performs daily clerical tasks that support the Holstein Door Facility ... Create template scan documents to reflect information from set up and program * Trouble shoots ...

V-T Industries Inc

HPD - Support Specialist I

Holstein, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The HPD Support Specialist I performs daily clerical tasks that support the Holstein Door Facility ... Available to work 8 hours per day 5 days a week with occasional overtime Support 5S/Lean program ...

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Showing results 21-40

All JobsProgram Support Specialist JobsProgram Support Specialist Jobs in Iowa

Program Support Specialist information

See Iowa salary details

$25.4K

$63.9K

$114.1K

How much do program support specialist jobs pay per year?

As of Aug 14, 2026, the average yearly pay for program support specialist in Iowa is $63,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What does a program support specialist do?

A program support specialist assists the program director with administrative tasks. As a program support specialist, your job duties may include typing up documents, sending emails, answering phones, and organizing paperwork. You find program support specialists in many different industries. There are no formal education requirements to become a program support specialist, but employers may prefer candidates with experience in clerical positions.

What are the key skills and qualifications needed to thrive as a program support specialist, and why are they important?

To thrive as a Program Support Specialist, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, often supported by an associate’s or bachelor’s degree in a related field. Familiarity with project management software, Microsoft Office Suite, and database systems is typically required. Excellent communication, problem-solving abilities, and the capacity to multitask help someone stand out in this position. These skills are crucial for efficiently supporting programs, ensuring smooth operations, and enabling teams to meet their objectives.

What is the difference between Program Support Specialist vs Program Coordinator?

AspectProgram Support SpecialistProgram Coordinator
Required CredentialsTypically an associate's or bachelor's degree; certifications like CAP or PMP are commonUsually a bachelor's degree; certifications like CAP or PMP may be preferred
Work EnvironmentOffice settings, government agencies, nonprofit organizationsOffice environments, community programs, nonprofit and government sectors
Employer & Industry UsageUsed across government, nonprofit, and educational sectors for administrative support rolesCommonly found in similar sectors, focusing on program implementation and coordination
Search & Comparison IntentPeople compare for administrative and support roles within programsPeople compare for roles involving program planning and management

The main difference is that Program Support Specialists focus on administrative and logistical support tasks, while Program Coordinators are more involved in planning, executing, and overseeing program activities. Both roles often require similar credentials and work in similar environments, but their responsibilities differ in scope and focus.

What is a program support specialist?

Program Support Specialists are professionals who provide administrative and operational support to programs within organizations. They assist with tasks such as scheduling, data entry, record-keeping, communication with stakeholders, and coordinating program activities. Their role is essential for ensuring that programs run smoothly and efficiently, often acting as a bridge between management, staff, and participants. Program Support Specialists may work in various sectors, including education, healthcare, government, and nonprofit organizations.

What are some common challenges faced by program support specialists and how can they be addressed?

Program Support Specialists often juggle multiple tasks and deadlines, such as coordinating schedules, managing documentation, and supporting communication across teams. A common challenge is balancing these responsibilities while ensuring accuracy and timely delivery. To address this, strong organizational skills, effective time management, and proactive communication are essential. Utilizing project management tools and regularly checking in with team members can also help streamline workflows and reduce the risk of overlooked tasks.
More about Program Support Specialist jobs

What are popular job titles related to Program Support Specialist jobs in Iowa?

For Program Support Specialist jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Program Support Specialist jobs in Iowa look for?

The top searched job categories for Program Support Specialist jobs in Iowa are:

What are popular job titles related to Program Support Specialist jobs in IA?

For Program Support Specialist jobs in IA, the most frequently searched job titles are:

Program Support Specialist jobs near you
Infographic showing various Program Support Specialist job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,882 per year, or $30.7 per hour.

Retail Support Specialist

DSI

Coralville, IA • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support
  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations
  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence
  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication
  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements
Required Skills & Qualifications
  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications
  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer
  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits
  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

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