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Production Support Jobs (NOW HIRING)

Crest Industries

Production Support Technician

Pineville, LA · On-site

$16 - $19.75/hr

The Production Support Technician is an effective employee with a strong work ethic. This individual is efficient in the tasks he/she is doing in their department. The Production Support Technician ...

CEDENT

Production Support Engineer

Westlake, TX · On-site

$40.25 - $52.50/hr

Job Requirements * 8+ years of experience in Production support and on call handling 24/7 applications and Infrastructure. * Extensive experience working on AWS cloud environment. * Experience in ...

JLL

Analyst, Production Support

Miami, FL

Participate in client meetings, property tours, and industry events to build professional networks and support business development efforts * Attend weekly team meetings to discuss deal pipeline ...

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

Application production support Who are we looking for? A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for ...

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How much do production support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for production support in the United States is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.85 per hour, depending on experience, location, and employer.

What are production support roles?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What are some common challenges faced in a Production Support role, and how can they be effectively managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What are the key skills and qualifications needed to thrive as a Production Support specialist, and why are they important?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves maintaining critical systems, resolving issues quickly, and minimizing downtime. It requires strong problem-solving skills, the ability to work under tight deadlines, and sometimes irregular or on-call hours, which can contribute to stress levels.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is a production coordinator an entry level role?

A production coordinator is typically an entry-level to mid-level role in production support, often requiring some prior experience or related skills such as organization, communication, and familiarity with production processes. While some companies may hire entry-level candidates, many prefer candidates with relevant internships or related work experience to handle coordination tasks effectively.

What is the role of production support?

Production support involves monitoring, maintaining, and troubleshooting live systems and applications to ensure their stability and performance. Support staff respond to incidents, resolve issues quickly, and implement updates or fixes, often using tools like monitoring software and ticketing systems. The role requires strong problem-solving skills and knowledge of the specific technology environment.

What is a production support worker?

A production support worker is responsible for maintaining and troubleshooting manufacturing or IT production systems to ensure smooth operations. They often monitor equipment, resolve technical issues, and may use tools like diagnostic software, working in shifts to support continuous production. Strong problem-solving skills and technical knowledge are essential for this role.
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Production Support jobs near you
Production Support Technician

Production Support Technician

Crest Industries

Pineville, LA • On-site

$16 - $19.75/hr

Full-time

Posted 23 days ago

Job description

Come join our team at DIS-TRAN Steel!
Our people - not our machinery - are our biggest assets. DIS-TRAN Steel's leadership team lives by our company values, modeling our culture of respect and integrity each day. We're a team that likes to have fun, but we also know how to get stuff done.
DIS-TRAN Steel has an opening for a Production Support Technician at our Pineville, LA. plant.
The Production Support Technician is an effective employee with a strong work ethic. This individual is efficient in the tasks he/she is doing in their department. The Production Support Technician must be capable of performing basic manual labor. This individual will manually move steel, stock, or other materials; performs general labor. Prior forklift and / or warehouse experience is preferred for this position.
CORE COMPETENCIES
  • Customer Focus
  • Decision Quality
  • Business Insight
  • Drives Results
  • Collaborates
  • Communicates Effectively
  • Courage
  • Instills Trust
  • Manages Ambiguity

EXPECTATIONS
  • Performs quality work within deadlines with or without direct supervision.
  • Interacts professionally with other employees and customers.
  • Works effectively as a team contributor on all assignments.
  • Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Reads work orders or receives oral instructions to determine work assignments or material or equipment needs.
  • Moves steel or other materials to and from production areas, loading docks, delivery vehicles, or containers, by hand or using trucks, cranes, or other equipment.
  • Sorts cargo before loading and unloading.
  • Loads and unloads cargo.
  • Carries needed tools or supplies from storage or trucks and returns them after use.

REQUIREMENTS FOR PRODUCTION SUPPORT TECHNICIAN
  • High School Diploma or equivalent preferred.
  • Ability to read a tape measure required.
  • Prior forklift and / or warehouse background preferred.
  • Capable of performing basic manual labor.
  • Knowledge of basic hand tools.
  • Clear Motor Vehicle Report.
  • Regular, reliable attendance is required.

Referral Level: Entry Level
Not eligible for Enhanced Referral
Not eligible for External Referral
More information regarding The Crest Industries Family of Companies' Internal and External Referral Programs can be found here: https://www.crestoperations.com/recruit-new
As strategists, operational experts, customer advocates and team players, we all believe in the power of our people. Explore how you can become a part of our team of strength and commitment that's built to last!
DIS-TRAN Steel is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
DIS-TRAN Steel is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Part of the CREST INDUSTRIES family of companies.

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