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Production Support Jobs in Chicago, IL (NOW HIRING)

Scalence L.L.C.

Production Support

Chicago, IL · On-site

C. is a company seeking a Production Support professional with significant experience in the field. The role involves responding to business queries, managing user inquiries, and providing incident ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Virtusa Corporation

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

New

Smith Ready Mix

Production Support Crew

Valparaiso, IN · On-site

$20 - $25/hr

Production Support Crew Location: Valparaiso, IN Job Type: Full-Time Launch Your Career in Industrial Operations Ready to build hands-on skills with an industry leader? Since 1949, Smith Ready Mix ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Smith Ready Mix

Production Support Crew

Valparaiso, IN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Production Support Crew Location: Valparaiso, IN Job Type: Full-Time Launch Your Career in Industrial Operations Ready to build hands-on skills with an industry leader? Since 1949, Smith Ready Mix ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Nestle

Production Support Specialist

Schaumburg, IL · On-site

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Production Support Specialist is responsible for the material movement within their respective areas. DUTIES AND RESPONSIBILITIES: * * * * Performs the following duties before the material is ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

CIBC

Production Support Engineering Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Service Stability & Support Execution: Lead the day-to-day support of production technology services to maintain stability, availability, and performance. Implement and uphold support ...

CIBC US

Production Support Engineering Manager

Chicago, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Service Stability & Support Execution: Lead the day-to-day support of production technology services to maintain stability, availability, and performance. Implement and uphold support ...

Kelly Services

Production Support Associate

Grayslake, IL

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Production Support Associate (On-Your-Feet Position) Pay Rate: $18.00/hr Shift: 7:00 AM - 3:30 PM CST Location: Manufacturing Plant Job SummaryWe are seeking a reliable, energetic individual to join ...

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project ...

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project ...

CIBC

Production Support Engineer II

Chicago, IL · Hybrid

$83K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

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Showing results 1-20

All JobsProduction Support JobsProduction Support Jobs in Chicago, IL

Production Support information

See Chicago, IL salary details

$11

$36

$68

How much do production support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for production support in Chicago, IL is $36.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $55.48 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves maintaining critical systems, troubleshooting issues quickly, and ensuring minimal downtime. The job requires strong problem-solving skills, the ability to work under tight deadlines, and sometimes irregular or on-call hours, which can contribute to stress levels.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

What is a production support worker?

A production support worker is responsible for maintaining and troubleshooting manufacturing or IT production systems to ensure smooth operations. They often monitor equipment, resolve technical issues, and may use tools like diagnostic software, working in shifts to support continuous production. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Production Support jobs in Chicago, IL?

The most popular types of Production Support jobs in Chicago, IL are:

What are popular job titles related to Production Support jobs in Chicago, IL?

For Production Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Chicago, IL look for?

The top searched job categories for Production Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Production Support jobs?

Cities near Chicago, IL with the most Production Support job openings:

Production Support jobs near you
Infographic showing various Production Support job openings in Chicago, IL as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $74,920 per year, or $36 per hour.

Production Support

Scalence L.L.C.

Chicago, IL • On-site

Full-time

Re-posted 25 days ago

Job description

Job Summary:
Scalence L.L.C. is a company seeking a Production Support professional with significant experience in the field. The role involves responding to business queries, managing user inquiries, and providing incident management while utilizing various framework tools.
Responsibilities:
• Respond to and resolve business queries for the Market Risk space.
• Manage user query mailbox effectively, ensuring timely and appropriate responses for all user queries.
• Respond to and resolve feed and batch support items, manage alerts and monitoring.
• Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reports.
• Incident management - provide timely and accurate user notifications and manage escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks.
Qualifications:
Required:
• 10 years of Production Support experience.
• Strong SQL, UNIX / LINUX knowledge.
• Working knowledge of SDLC, ITIL as well as ITRS, DynaTrace, and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python Scripting knowledge.
Preferred:
• Financial industry experience.
• Knowledge of Market Risk.
• Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge with Tableau.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team.
• Prior work experience at the client or in the client's industry.
• Applicants must be able to work directly for Artech on W2.
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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