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Production Support Manager Jobs in Chicago, IL (NOW HIRING)

Scalence L.L.C.

Production Support

Chicago, IL · On-site

The role involves responding to business queries, managing user inquiries, and providing incident ... Required : • 10 years of Production Support experience. • Strong SQL, UNIX / LINUX knowledge ...

Smith Ready Mix

Production Support Crew

Valparaiso, IN · On-site

$20/hr

Support Facility Operations: Assist plant management and other teams with day-to-day operational tasks to keep our concrete production on schedule. What You Bring to the Crew: * Credentials: High ...

New

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

You will manage high-priority issues to resolution following industry best practices. You'll ... Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major ...

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

ROLE: This role will support WM Business, product, technology and interact with PCET platform ... Manage global teams * Represent Support to ensure new / enhanced applications' supportability and ...

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

With built-in fraud orchestration and risk management, FIS ® Amount™ enables financial ... The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ...

Nestle

Production Support Specialist

Schaumburg, IL

$17.50 - $23.75/hr

The Production Support Specialist is responsible for the material movement within their respective ... Reports any unsafe or hazardous work conditions or safety-related issues to Management.

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Production Support Manager information

See Chicago, IL salary details

$11

$36

$68

How much do production support manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for production support manager in Chicago, IL is $36.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $55.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.
What cities near Chicago, IL are hiring for Production Support Manager jobs? Cities near Chicago, IL with the most Production Support Manager job openings:
Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,920 per year, or $36 per hour.

Production Support

Scalence L.L.C.

Chicago, IL • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Scalence L.L.C. is a company seeking a Production Support professional with significant experience in the field. The role involves responding to business queries, managing user inquiries, and providing incident management while utilizing various framework tools.
Responsibilities:
• Respond to and resolve business queries for the Market Risk space.
• Manage user query mailbox effectively, ensuring timely and appropriate responses for all user queries.
• Respond to and resolve feed and batch support items, manage alerts and monitoring.
• Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reports.
• Incident management - provide timely and accurate user notifications and manage escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks.
Qualifications:
Required:
• 10 years of Production Support experience.
• Strong SQL, UNIX / LINUX knowledge.
• Working knowledge of SDLC, ITIL as well as ITRS, DynaTrace, and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python Scripting knowledge.
Preferred:
• Financial industry experience.
• Knowledge of Market Risk.
• Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge with Tableau.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team.
• Prior work experience at the client or in the client's industry.
• Applicants must be able to work directly for Artech on W2.
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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