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Production Support Manager Jobs in Bolingbrook, IL

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

You will manage high-priority issues to resolution following industry best practices. You'll ... Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major ...

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

With built-in fraud orchestration and risk management, FIS ® Amount™ enables financial ... The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues ... The role involves managing an average of 30-50 tickets per week in an environment running on Azure ...

CIBC

Production Support Engineer II

Chicago, IL · On-site

$83K - $115K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... You possess 1-2 years of technical experience in application or production support within banking ...

CIBC US

Production Support Engineer II

Chicago, IL · Hybrid

$83K - $115K/yr

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... You possess 1-2 years of technical experience in application or production support within banking ...

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All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Bolingbrook, IL

Production Support Manager information

See Bolingbrook, IL salary details

$10

$34

$66

How much do production support manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for production support manager in Bolingbrook, IL is $34.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $53.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.
What cities near Bolingbrook, IL are hiring for Production Support Manager jobs? Cities near Bolingbrook, IL with the most Production Support Manager job openings:
Production Support Manager jobs near you

Sr. Production Support Management Consultant

Resource 1

Chicago, IL • On-site

Other

Medical, Retirement

Re-posted 3 days ago

Job description

Resource 1 is in need of a Sr. Production Support Management Consultant on a contract, hybrid basis in Chicago, IL for an initial 3-month engagement. Contract can get extended or convert perm. The resource will lead a discovery and analysis effort to stabilize production support processes, triage a large backlog, and establish consistent governance and handoffs between the PMO and delivery teams. The role will deliver process improvements, stage gates, project plans, and visual dashboards to improve decision making and prepare the organization for ERP-related changes.

Responsibilities:

·         Conduct discovery and analysis of current production support processes, tools, and decision flows.

·         Triage and assess backlog items (approximately 2200 entries) and recommend prioritization and routing criteria.

·         Document current state workflows, technical and functional designs, and identify gaps in handoffs between PMO and delivery teams.

·         Design and propose process improvements, governance, SLOs and stage gates for enhancements versus break/fix work.

·         Create implementation plans and support rollout of new processes while securing buy-in from team leads and stakeholders.

·         Build or configure dashboards and visualizations in Power BI to provide leadership visibility into work and metrics.

·         Coordinate with contractors, tech leads, PMO, and business stakeholders to align decisions and change management activities.

Required Skills & Experience:

·         Strong project and/or program management experience with PMO and process improvement background.

·         Demonstrated production support, call center, or support-management experience in enterprise environments.

·         Prior organizational assessment and discovery experience.

·         Experience with backlog triage, prioritization, and governance implementation.

·         Familiarity with Jira (preferred), ADO, Tempo, and ticketing tools.

·         Experience building dashboards and reports for leadership visibility.

·         Strong stakeholder engagement, communication, and change management skills.

Plusses:

·         ITIL experience or certification.

·         PMP certification.

·         Experience supporting ERP migrations or large application rationalization programs.

·         Familiarity with enterprise architecture governance and change advisory board processes.

Medical insurance and a 401(k) plan is offered to all eligible W2 employees.

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