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Production Support Manager Jobs in Bolingbrook, IL

Altorfer CAT

Product Support Sales Manager

Addison, IL · On-site

$90K - $120K/yr

Working Hours/Days M-F, Weekend as Needed to Complete Assigned Duties Product Support Sales Manager Overview The Product Support Sales Manager is responsible for leading the aftermarket sales and ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Project coordination or project management a strong plus. * Background in working in a critical production support 24x7 environment. * Experience in supporting platforms in a SaaS environment. * 2nd ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Project coordination or project management a strong plus. * Background in working in a critical production support 24x7 environment. * Experience in supporting platforms in a SaaS environment. * 2nd ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Project coordination or project management a strong plus. * Background in working in a critical production support 24x7 environment. * Experience in supporting platforms in a SaaS environment. * 2nd ...

Casechek

Customer Support Manager

Chicago, IL · On-site

$80 - $100/hr

We are hiring our first Customer Support Manager to build and scale our Support function from the ... Partner with Product and Engineering to surface bugs and advocate for product improvements

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All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Bolingbrook, IL

Production Support Manager information

See Bolingbrook, IL salary details

$10

$34

$66

How much do production support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for production support manager in Bolingbrook, IL is $34.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $53.27 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Bolingbrook, IL are hiring for Production Support Manager jobs?

Cities near Bolingbrook, IL with the most Production Support Manager job openings:

Production Support Manager jobs near you

Java Production Support Engineer - L2

Spruce Infotech

Chicago, IL • On-site

Contractor

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Senior Java Production Support Engineer - L2
Location: Chicago, IL - Hybrid
Experience: 10+ Years
Domain: Banking / Financial Services
Job Summary
We are seeking a Senior Java Production Support Engineer (L2) with 10+ years of IT experience and strong hands-on experience supporting Java-based applications in a banking/financial services environment.
The ideal candidate will have extensive experience in L2 production support, incident/problem management, application troubleshooting, Java/J2EE, SQL, Unix/Linux, batch processing, and production monitoring. Prior experience working directly for or supporting a banking/financial institution is strongly preferred.
Required Technical Skills
  • Strong experience in Java / J2EE application support
  • L2 Production Support experience
  • Strong Java troubleshooting and debugging skills
  • SQL - complex queries, data investigation, troubleshooting
  • Unix/Linux
  • Shell scripting
  • Application/server log analysis
  • REST APIs / Web Services
  • Batch processing / scheduling
  • Production monitoring and alerting
  • Incident and problem management
  • Root Cause Analysis (RCA)
  • Release/deployment support
  • Strong understanding of SDLC and production support processes

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