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Production Support Manager Jobs in Broadview, IL

Scalence L.L.C.

Production Support

Chicago, IL · On-site

The role involves responding to business queries, managing user inquiries, and providing incident ... Required : • 10 years of Production Support experience. • Strong SQL, UNIX / LINUX knowledge ...

CIBC US

Production Support Engineering Manager

Chicago, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineering Manager at CIBC, you lead a team accountable for the stability, resilience, and operational ...

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

You will manage high-priority issues to resolution following industry best practices. You'll ... Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Production Support Engineering - Lead the execution of Record Remediation and PrivateLink Update ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

ROLE: This role will support WM Business, product, technology and interact with PCET platform ... Manage global teams * Represent Support to ensure new / enhanced applications' supportability and ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

With built-in fraud orchestration and risk management, FIS ® Amount™ enables financial ... The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ...

Nestlé USA

Production Support Specialist

Schaumburg, IL · On-site

$22.56/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Production Support Specialist is responsible for the material movement within their respective ... Reports any unsafe or hazardous work conditions or safety-related issues to Management.

Nestle

Production Support Specialist

Schaumburg, IL

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Production Support Specialist is responsible for the material movement within their respective ... Reports any unsafe or hazardous work conditions or safety-related issues to Management.

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Production Support Manager information

See Broadview, IL salary details

$10

$34

$65

How much do production support manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for production support manager in Broadview, IL is $34.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $53.12 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Broadview, IL are hiring for Production Support Manager jobs?

Cities near Broadview, IL with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Broadview, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $71,736 per year, or $34.5 per hour.

Production Support Engineering Manager (Financial Systems)

Swoon Group

Chicago, IL • On-site

$140K - $160K/yr

Other

Posted 4 days ago

Job description

Location: Chicago,Illinois
Expected Start Date: Aug 6, 2026
Salary: $140,000 - $160,000
Swoon is actively hiring a Financial Systems Production Support Manager to join the team!
What your day-to-day will look like
  • Lead, coach, and develop a team of production support analysts responsible for critical financial applications.
  • Oversee the daily stability, availability, performance, and support of Hyperion, Prologue, Sage, and related finance systems.
  • Manage major incidents by coordinating technical teams, prioritizing recovery efforts, minimizing downtime, and communicating updates to business leaders.
  • Direct incident, problem, and change management activities, including root-cause analysis, corrective actions, and prevention of recurring issues.
  • Ensure financial applications perform reliably during critical month-end, quarter-end, and year-end close and reporting periods.
  • Partner with Finance, Technology, Risk, Compliance, Audit, and external vendors to resolve issues and meet governance and regulatory requirements.
  • Improve application support through proactive monitoring, automation, operational metrics, documented procedures, and continuous process improvements.

What's Required / Technical Skills
  • 8-12 years of experience in production or application support, including responsibility for business-critical financial systems.
  • Previous experience working within a bank, with knowledge of banking operations, financial processes, regulatory requirements, and risk controls.
  • Hands-on experience supporting Oracle Hyperion or Oracle EPM in a production environment; experience with Prologue, Sage, or similar finance platforms is preferred.
  • Proven people-leadership experience, including managing production support professionals, assigning work, setting priorities, and developing team members.
  • Strong knowledge of incident, problem, change, and major incident management, including root-cause analysis and corrective-action tracking.
  • Experience supporting financial close, accounting, reporting, or regulatory processes, including month-end, quarter-end, and year-end activities.
  • Strong stakeholder communication skills with the ability to explain technical issues, business impact, risk, and resolution status to Finance, Technology, Risk, Compliance, Audit, and senior leadership.

What else you should know?
Job Title: Financial Systems Production Support Manager
Full-Time Direct Hire role
Location - Chicago, IL 60606
Hybrid Role- 2-days a week on-site and 3 days work from home
Hourly Rate - $140,000 - $160,000 plus bonus plan
What's Next?
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