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Production Support Manager Jobs in Broadview, IL

Casechek

Customer Support Manager

Chicago, IL · On-site

$80 - $100/hr

We are hiring our first Customer Support Manager to build and scale our Support function from the ... Partner with Product and Engineering to surface bugs and advocate for product improvements

Cintrifuse

Director of Product Support

Chicago, IL · On-site

$150 - $210/hr

Own escalations and production incidents * Own escalation and incident management end to end ... Bridge support and engineering during production issues. Serve as the senior point of contact for ...

Carefeed

Director of Product Support

Chicago, IL

Own escalations and production incidents * Own escalation and incident management end to end ... Bridge support and engineering during production issues. Serve as the senior point of contact for ...

Carefeed

Director of Product Support

Chicago, IL · On-site

Own escalations and production incidents * Own escalation and incident management end to end ... Bridge support and engineering during production issues. Serve as the senior point of contact for ...

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All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Broadview, IL

Production Support Manager information

See Broadview, IL salary details

$10

$34

$65

How much do production support manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for production support manager in Broadview, IL is $34.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $53.12 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Broadview, IL are hiring for Production Support Manager jobs?

Cities near Broadview, IL with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Broadview, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $71,736 per year, or $34.5 per hour.

Process Management Associate - Operational Readiness & Production Support

Capital One

Chicago, IL • On-site

$15.50 - $19.50/hr

Full-time

Posted 8 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

93rd of 171 rated banks

Job description

Process Management Associate - Operational Readiness & Production Support
Capital One is seeking a proactive and detail-oriented Process Management Associate to join a high-impact team supporting critical commerce networks and digital payment ecosystems. In this role, you will act as an operational Subject Matter Expert (SME) driving operational excellence and day-to-day process stability.
You will lead operational readiness for client onboarding, deliver rapid-response production support when operational issues arise, and leverage data to identify continuous process improvements. The ideal candidate possesses sharp critical thinking skills, strong spreadsheet data analysis capabilities (Excel/Google Sheets), and the interpersonal confidence to collaborate across multi-disciplinary teams.
Core Responsibilities:
  • Operational Readiness & Client Onboarding
    • Formulate operational workflows, execution scopes, and process guidelines to ensure operational readiness prior to client launches
    • Define and validate operational procedures to guarantee seamless execution as new partners and programs are onboarded
  • Production Support & Rapid Issue Resolution
    • Serve as the first line of defense for post-launch operational and production support across supported networks
    • Diagnose, troubleshoot, and resolve performance anomalies (investigating dips in approval rates, transaction flow disruptions, or operational bottlenecks)
    • Actively manage and escalate operational risks and customer-impacting issues to leadership
  • Subject Matter Expertise & Process Optimization
    • Build deep domain expertise in specific lines of business, including the Restricted Authorizations Network (RAN)
    • Analyze operational data to identify trends, pinpoint root causes, and propose value-add process enhancements and automation
    • Compare implemented operational solutions against original objectives and make required adjustments to ensure high-quality delivery
  • Data Analysis & Stakeholder Collaboration
    • Utilize advanced Excel / Google Sheets tools (pivot tables, formulas, data aggregation) to extract actionable operational insights from the data
    • Communicate complex operational concepts clearly to both technical teams and business leadership.
    • Partner with team members and cross-functional peers to align operational strategies with business execution

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 1 year of experience in process management, operations or project management within financial services
  • At least 1 year of experiencecreating pivot tables, manipulating data, and analyzing trends withMicrosoft Excel or Google Sheets

Preferred Qualifications:
  • 2+ years of experience in payments, merchant networks or digital commerce
  • Prior exposure to digital wallet platforms (Apple Pay, Google Pay, Samsung Pay) or restricted authorization/issuer marketing networks

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $66,700 - $76,100 for Process Manager


Riverwoods, IL: $66,700 - $76,100 for Process Manager










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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