1

Production Support Manager Jobs (NOW HIRING)

English (Required) Work Shift: 1st shift (United States of America) Please review the following The Production Support Manager is responsible for ensuring the availability, stability, security, and ...

The Production Support Manager leads end-to-end operations, system stability, service delivery, and continuous improvement for business-critical platforms. The role oversees multi-level support teams ...

The Manager Production Support supports internal production departments in the manufacture of locomotives, passenger coaches and light rail vehicles. Manage three groups responsible for: * Plant ...

... Production Support Staff to support our production and field operations teams. This role is ... Own and manage all inventory processes, including ordering, tracking inflow, and maintaining ...

New

Monitor and manage inventory levels of fixtures and production materials * Support production teams by ensuring tools, parts, and materials are readily available * Report equipment issues, safety ...

The Production Support role is an entry-level position that provides support to the beverage ... Ability to effectively present information to management. PHYSICAL DEMANDS: The physical demands ...

The Production Support role is the daily facilitator for preparing all products needed for ... Manage METRC tags and batch stickers * Operate machinery as per the production schedule * Approach ...

General Labor openings may include the following Production Support - Glass Inspector, Production ... Ensure compliance with all OSHA, NYSDA, PMO, FDA, and assist in maintaining SQF readiness, and ...

The Production Support role is an entry-level position that provides support to the beverage ... Ability to effectively present information to management. PHYSICAL DEMANDS: The physical demands ...

Must be safety minded while working in a production environment. * Complies with company standard operating procedures, safety policies, and OSHA standards. Additional Skills: * Ability to add and ...

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the ...

next page

Showing results 1-20

Production Support Manager information

See salary details

$10

$34

$66

How much do production support manager jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for production support manager in the United States is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Support Manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include senior roles such as executive managers, specialized consultants, and certain freelance professionals like surgeons or IT project managers with extensive experience. These roles often require advanced skills, certifications, or significant industry expertise, and may involve long hours or high responsibility levels.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What are the most common challenges faced by a Production Support Manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What does a production support manager do?

A production support manager oversees the daily operations of production systems, ensuring their stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software and ticketing systems. The role requires strong problem-solving skills and knowledge of IT infrastructure or manufacturing processes.

How much do support managers make in the US?

Support managers, including production support managers, typically earn between $70,000 and $120,000 annually in the US, depending on experience, industry, and location. Salaries can vary based on company size, technical skills, and certifications such as ITIL or PMP, with higher compensation often associated with leadership and problem-solving responsibilities.

What is the role of a product support manager?

A production support manager oversees the maintenance and troubleshooting of software or hardware systems to ensure continuous operation. They coordinate support teams, resolve technical issues, and implement process improvements, often using tools like ticketing systems and monitoring software. Strong communication, technical knowledge, and problem-solving skills are essential for this role.
More about Production Support Manager jobs
What cities are hiring for Production Support Manager jobs? Cities with the most Production Support Manager job openings:
What are the most commonly searched types of Production Support jobs? The most popular types of Production Support jobs are:
Who are the top companies hiring for Production Support Manager jobs? The top employers for Production Support Manager jobs are:
What states have the most Production Support Manager jobs? States with the most job openings for Production Support Manager jobs include:
Infographic showing various Production Support Manager job openings in the United States as of June 2026, with employment types broken down into 36% Full Time, 53% Part Time, and 11% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,728 per year, or $35 per hour.

Production Support Manager

CMP.jobs

Indianapolis, IN

Full-time

Posted 15 days ago


Job description

Production Support Manager – Annuity Administration System Job Summary The Production Support Manager leads the technical resolution of customer support tickets for our annuity administration platform. This role requires hands-on technical expertise to investigate complex customer data issues, perform SQL analysis, and troubleshoot API integrations while managing a team that handles customer inquiries, data discrepancies, and business process issues. Main Accountabilities Customer Support Ticket Management ● Oversee resolution of complex customer support tickets involving data discrepancies, transaction issues, and system functionality ● Perform advanced SQL queries to investigate customer data, transaction histories, and system state ● Troubleshoot API integration issues affecting customer data flow and third-party connections Technical Customer Issue Resolution ● Use DataDog logs and monitoring to trace customer transaction flows and identify data processing issues ● Analyze REST/GraphQL API responses to diagnose customer-facing problems ● Investigate database data integrity issues affecting customer accounts Team Leadership ● Lead and mentor customer support analysts on technical troubleshooting techniques ● Train team on SQL query writing for customer data analysis and issue investigation ● Develop technical documentation / run books for common customer issue resolution patterns Customer Data Analysis ● Write complex SQL queries to investigate customer issues and transaction issues ● Analyze customer data flows through APIs to identify processing bottlenecks or failures ● Use logging tools (DataDog) to trace customer issues and identify failure points Cross-functional Collaboration ● Work with development teams to resolve customer-impacting bugs and data issues ● Coordinate with business teams to understand customer requirements and system behavior ● Escalate systemic issues to SRE team when infrastructure-level intervention is needed Required Technical Skills Database & Data Analysis ● Advanced SQL proficiency for customer data investigation and reporting ● Experience querying annuity-specific data (policies, transactions, beneficiaries, payments) ● Ability to write complex queries to trace customer transaction histories and identify data anomalies API Troubleshooting ● Experience debugging REST API calls for customer data retrieval and updates ● Knowledge of GraphQL for flexible customer data queries and investigation ● Ability to trace API integration issues affecting customer experience Monitoring & Logging ● Proficiency with DataDog for tracing customer transaction flows and identifying errors ● Experience using logs to investigate customer-reported issues and system behavior ● Knowledge of application performance monitoring for customer-facing functionality Customer Support Tools ● Experience with ticketing systems (ServiceNow, Zendesk) for managing customer issues ● Knowledge of CRM integration and customer data management ● Familiarity with support metrics and customer satisfaction tracking Qualifications Experience ● 7+ years in technical customer support or application support roles ● 3+ years managing customer support teams with technical troubleshooting focus ● Experience with financial services customer support and regulatory requirements Nice to Have Domain Knowledge ● Strong understanding of annuity products, transactions, and customer lifecycle ● Experience with DTCC integrations and regulatory reporting affecting customers ● Knowledge of financial services compliance and customer data protection Success Metrics • Achieve 95%+ customer satisfaction scores for technical issue resolution • Reduce average ticket resolution time by 30% through improved technical processes • Maintain <24 hour response time for critical customer data issues • Reduce escalations to development team by 40% through improved first-level technical resolution