ZipRecruiter

Log In

1

Production Support Manager Jobs in Virginia (NOW HIRING)

Mazda Motor Corporation

Production Support Clerk

Arlington, VA · On-site

$20.50 - $27.75/hr

Production Support The Production Support position accurately performs assigned daily duties based ... management, employees, customers, and outside vendors; Must be able to clearly and effectively ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP ... Provide direct technical support for PMI products, software, and field applications. * Act as the ...

next page

Showing results 1-20

All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Virginia

Production Support Manager information

See Virginia salary details

$10

$34

$66

How much do production support manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for production support manager in Virginia is $34.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $53.37 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Virginia?

The most popular types of Production Support jobs in Virginia are:

What cities in Virginia are hiring for Production Support Manager jobs?

Cities in Virginia with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,104 per year, or $34.7 per hour.

Production Support Manager (5452)

Lorton, VA • On-site

Three Saints Bay, LLC
Government Relations and Lobbying Services • 501 - 1,000 employees
Learn more about Three Saints Bay, LLCexternal

Full-time

Re-posted 27 days ago

Job description

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking aProduction Support Managerto join our Team in Washington, DC.
Responsibilities:
  • Manage administrative, personnel, and operational processes to meet production goals and timelines for passport and secure document issuance.
  • Plan, direct, and coordinate daily production activities across passport processing functions, including intake, cashiering, imaging/scanning, data entry, quality control, printing, and distribution.
  • Ensure compliance with applicable statutes, regulations, and policies governing passport and secure identity document processing.
  • Supervise staff performance, attendance, and conduct; document issues and recommend appropriate personnel actions in accordance with policy.
  • Develop, implement, and oversee training programs to ensure staff are properly trained in passport processing procedures and quality standards.
  • Monitor production reports and workflow to ensure efficiency, accuracy, and adherence to passport production targets.
  • Oversee customer service and post-production support activities, including searches, reissues, rewrites, and issue resolution.
  • Provide operational recommendations to leadership regarding staffing, resources, and process improvements to support passport production goals.

Requirements
  • Bachelor's degree in business, operations management, public administration, or a related field, or equivalent experience.
  • Proven experience managing production or operational teams in a high-volume, regulated environment, preferably involving passport or secure identity document processing.
  • Working knowledge of passport issuance processes and familiarity with applicable statutes, rules, and regulations governing U.S. passport operations.
  • Experience interpreting and enforcing policies, procedures, and compliance requirements within a government or government-contracted setting.
  • Demonstrated ability to train, supervise, and evaluate staff to meet production, quality, and security standards.
  • Strong organizational, communication, and problem-solving skills with the ability to manage competing priorities.
  • Experience reviewing production reports and using performance data to monitor workflow and achieve production goals.

VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Apply