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Production Support Manager Jobs in Connecticut (NOW HIRING)

Group CBS

Production Support

Seymour, CT · On-site

Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the ...

Brook + Whittle

Customer Support Manager

Guilford, CT · On-site

$80K - $95K/yr

... Customer Support Manager. The position will be responsible for ensuring their assigned team of ... Ability to comprehend and explain technical product/service information Physical Requirements ...

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Production Support Manager information

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$10

$33

$63

How much do production support manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for production support manager in Connecticut is $33.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $51.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.

What are the most commonly searched types of Production Support jobs in Connecticut?

The most popular types of Production Support jobs in Connecticut are:

What cities in Connecticut are hiring for Production Support Manager jobs?

Cities in Connecticut with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,185 per year, or $33.3 per hour.

Production Support

Group CBS

Seymour, CT • On-site

Full-time

Re-posted yesterday

Job description

JOB SUMMARY

Monday - Friday 8AM - 5PM

As a Production Support professional, you will play a crucial role in ensuring the smooth operation of manufacturing processes by providing technical assistance, troubleshooting issues, and collaborating with cross-functional teams. Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the overall efficiency of the production environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES   

  • Provide on-the-floor technical support to production operators and team members. 

  • Address and resolve technical inquiries and issues promptly. 

  • Perform routine maintenance and calibration of production equipment and machinery. 

  • Execute preventive maintenance activities to ensure optimal performance. 

  • Identify and diagnose technical issues in production processes and equipment. 

  • Implement timely and effective solutions to minimize disruptions. 

  • Collaborate with the production team to identify opportunities for process improvement. 

  • Implement changes and adjustments to enhance efficiency and product quality. 

  • Maintain accurate records of equipment maintenance activities and technical interventions. 

  • Update documentation related to troubleshooting procedures and solutions. 

  • Work closely with production operators and team leads to understand technical challenges. 

  • Provide training and guidance on the proper use and care of equipment. 

  • Collaborate with the Quality Control team to ensure products meet quality standards. 

  • Participate in quality audits and inspections as needed. 

  • Adhere to safety protocols and guidelines in all technical activities. 

  • Report and address any safety concerns promptly. 

  • Monitor and maintain inventory levels of spare parts and consumables. 

  • Coordinate with the procurement team to ensure the availability of required materials. 

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