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Production Support Manager Jobs in Chicago, IL (NOW HIRING)

Captive Resources

Captive Support Manager

Itasca, IL · On-site

$105 - $110/hr

Description Lead a team of Captive Support professionals by driving operational excellence ... quality, and productivity goals. This role partners with leadership to implement process ...

Captive Resources

Captive Support Manager

Itasca, IL · On-site

$105K - $110K/hr

Lead a team of Captive Support professionals by driving operational excellence, developing ... quality, and productivity goals. This role partners with leadership to implement process ...

Captive-Resource

Captive Support Manager

Itasca, IL · On-site

$105 - $110/hr

Description Lead a team of Captive Support professionals by driving operational excellence ... quality, and productivity goals. This role partners with leadership to implement process ...

Altorfer CAT

Product Support Sales Manager

Addison, IL · On-site

$90K - $120K/yr

Working Hours/Days M-F, Weekend as Needed to Complete Assigned Duties Product Support Sales Manager Overview The Product Support Sales Manager is responsible for leading the aftermarket sales and ...

Altorfer CAT

Product Support Sales Manager

Addison, IL · On-site

Working Hours/DaysM-F, Weekend as Needed to Complete Assigned Duties Product Support Sales ManagerOverview The Product Support Sales Manager is responsible for leading the aftermarket sales and ...

Altorfer CAT

Product Support Sales Manager

Addison, IL · On-site

M-F, Weekend as Needed to Complete Assigned Duties Product Support Sales Manager The Product Support Sales Manager is responsible for leading the aftermarket sales and product support strategy for ...

UL Solutions

Sales Support Manager

Northbrook, IL · On-site

$118K - $150K/yr

Recommends changes to policies and establishes procedures that increase productivity. * Provides guidance to subordinates within the latitude of established company policies. * Manages the ...

UL Solutions

Sales Support Manager

Northbrook, IL · On-site

$118K - $150K/yr

Recommends changes to policies and establishes procedures that increase productivity. * Provides guidance to subordinates within the latitude of established company policies. * Manages the ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Project coordination or project management a strong plus. * Background in working in a critical production support 24x7 environment. * Experience in supporting platforms in a SaaS environment. * 2nd ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Project coordination or project management a strong plus. * Background in working in a critical production support 24x7 environment. * Experience in supporting platforms in a SaaS environment. * 2nd ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Project coordination or project management a strong plus. * Background in working in a critical production support 24x7 environment. * Experience in supporting platforms in a SaaS environment. * 2nd ...

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Showing results 21-40

All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Chicago, IL

Production Support Manager information

See Chicago, IL salary details

$11

$36

$68

How much do production support manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for production support manager in Chicago, IL is $36.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $55.53 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Chicago, IL are hiring for Production Support Manager jobs?

Cities near Chicago, IL with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,920 per year, or $36 per hour.

Captive Support Manager

Captive Resources

Itasca, IL • On-site

Full-time

Re-posted 3 days ago

Job description

Lead a team of Captive Support professionals by driving operational excellence, developing employees, and ensuring consistent delivery of service, quality, and productivity goals. This role partners with leadership to implement process improvements and automation initiatives while fostering a culture of accountability and continuous improvement. Success in this role requires balancing people leadership with operational excellence to deliver results and build a collaborative, engaged team.
EDUCATION AND EXPERIENCE:
  • Bachelor's degree or equivalent experience.
  • Five (5) or more years of operations or service leadership experience, including at least two (2) years of direct people management in a metrics-driven environment with demonstrated success improving operational performance through KPIs, SLAs, coaching, and continuous improvement.

SKILLS/COMPETENCIES REQUIREMENTS:
  • People Leadership: Builds engaged, high-performing team through coaching, feedback, development, and accountability.
  • Operational Excellence: Drives consistent execution through standardized processes, workload planning, and continuous improvement.
  • Data-Driven Decision Making: Uses KPIs, SLAs, and operational metrics to identify trends, solve problems, and improve performance.
  • Change Leadership: Successfully implements new processes, technologies, and automation initiatives while leading teams through change.
  • Communication & Collaboration: Builds strong partnerships across Program Management and communicates priorities, expectations, and results effectively.
  • Strategic Problem Solving: Anticipates operational challenges, identifies root causes, and develops practical solutions aligned with department objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Lead, coach, and develop a high-performing team through regular feedback, performance management, career development, and employee engagement.
  • Establish clear performance expectations and hold team members accountable for productivity, quality, customer service, and SLA performance.
  • Monitor operational metrics, analyze trends, identify root causes, and implement data-driven solutions that improve performance and operational efficiency.
  • Oversee workload balancing, staffing priorities, resource planning, and capacity management to ensure consistent service delivery.
  • Partner with leadership to implement process improvements, automation initiatives, operational reporting, and change management strategies.
  • Champion operational maturity by standardizing processes, leveraging performance data to inform decisions, and fostering a culture of accountability, collaboration, and continuous improvement.
  • Collaborate with Training & Development to onboard, train, and develop employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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