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Production Support Jobs in Toronto, ON (NOW HIRING)

FNZ

Production Support Technical Specialist

Toronto, ON

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role Description Great opportunity to join FNZ's Production Support Team. The team is responsible for providing a range of high value services to FNZ's existing and potential customers. This includes ...

Td

Data Engineer II (Production Support)

Toronto, ON · On-site

CA$81K - CA$115K/yr

Supporting production deployments, PAT validation, release activities, and post-deployment validation. * Partnering with DevOps, Infrastructure, and Production Support teams to ensure platform ...

Td

Data Engineer II (Production Support)

Toronto, ON · On-site

CA$81K - CA$115K/yr

Supporting production deployments, PAT validation, release activities, and post-deployment validation. * Partnering with DevOps, Infrastructure, and Production Support teams to ensure platform ...

Td

Data Engineer I (Production Support)

Toronto, ON · On-site

CA$69K - CA$98K/yr

Supporting production deployments, PAT validation, release activities, and post-deployment validation. * Partnering with DevOps, Infrastructure, and Production Support teams to ensure platform ...

Td

Sr. IT Support Analyst - Salesforce

Toronto, ON

CA$81K - CA$115K/yr

Key Responsibilities Production Support, Monitoring & Incident Management * Monitor production applications, scheduled processes, integrations, and alerts; identify, triage, and resolve issues to ...

Pigment

Product Support Specialist

Toronto, ON

CA$65K - CA$72K/yr

Working cross-functionally with Engineering, Product, Customer Success, and Education, you'll help shape product improvements, optimize support processes, and proactively drive customer success. This ...

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Production Support information

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How much do production support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for production support in Toronto, ON is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $18.35 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves maintaining critical systems, troubleshooting issues quickly, and ensuring minimal downtime. The job requires strong problem-solving skills, the ability to work under tight deadlines, and sometimes irregular or on-call hours, which can contribute to stress levels.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

What is a production support worker?

A production support worker is responsible for maintaining and troubleshooting manufacturing or IT production systems to ensure smooth operations. They often monitor equipment, resolve technical issues, and may use tools like diagnostic software, working in shifts to support continuous production. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Production Support jobs in Toronto, ON?

The most popular types of Production Support jobs in Toronto, ON are:

What are popular job titles related to Production Support jobs in Toronto, ON?

For Production Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Toronto, ON look for?

The top searched job categories for Production Support jobs in Toronto, ON are:

Production Support jobs near you
Infographic showing various Production Support job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 38% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,480 per year, or $18.5 per hour.

Production Support Analyst

mthree Recruiting Portal

Toronto, ON

Full-time

Re-posted 26 days ago

Job description

Toronto, ON

Want to work at a multinational investment bank?

Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You'll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.

What you'll do:

This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.

  • Provide specialized application support for Capital Markets trading platforms (approx. 60%)

  • Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution

  • Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks

  • Work directly with Front Office business users in a high-pressure trading environment

  • Monitor and support market data feeds and core trading applications

  • Analyze existing systems and liaise with Business and Development teams to drive system improvements

  • Manage user access and entitlements (approx. 20%)

  • Coordinate with internal teams and external vendors (approx. 20%)

  • Participate in weekend work as required for projects, releases, and disaster recovery testing

  • Provide 24x7 on-call support based on assigned shift for end-of-day monitoring

  • Deliver to tight timelines in a fast-paced trading environment

What we're looking for: (must have)

  • Experience working in the financial services industry, ideally within Capital Markets / Futures

  • Strong knowledge of Commodities and Futures products

  • Proven experience supporting large-scale production systems

  • Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis

  • Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)

  • Experience with tools such as ITRS Geneos, CTRL-M, and Windows environments

  • Working knowledge of Python scripting

  • Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server

  • Strong communication skills and ability to work closely with Front Office users

Nice to have:

  • Experience with trading platforms such as Openlink or XTP systems

  • Understanding of ITIL processes

  • Exposure to DevOps and Cloud technologies

  • Prior experience coordinating or leading global support teams (onshore/offshore)

  • Familiarity with Business Intelligence and reporting tools (e.g., Tableau)

About mthree

mthree is the award-winning talent and training partner for leading organizations worldwide. As technology continues to evolve, we ensure that professionals like you have the skills and opportunities to succeed in today's rapidly changing world.

By joining mthree, you'll gain:

Access to top roles with prestigious global clients, including tier-one investment banks.
The chance to work on impactful projects with a global leader in the finance industry.
A full suite of benefits, training, and support to help you thrive in your role.
Opportunities to transition into permanent roles with our clients and build a long-term career.

Whether you're starting your journey or looking for your next big opportunity, mthree connects you to roles where you can make a difference.

Why join us?

At mthree, we believe in empowering individuals to build impactful careers. When you join us, you're not just starting a new job; you're joining a global community of professionals working at the cutting edge of technology.

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.

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