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Production Support Manager Jobs in Toronto, ON (NOW HIRING)

Synechron

Production Support Engineer

Toronto, ON · Hybrid

CA$100K - CA$110K/yr

Manage and troubleshoot Linux, Windows, and SQL database environments. * Document processes, issues, and user stories using Confluence and Jira. * Manage incident, problem, and change requests ...

Fidelity International

Client Support Manager

Toronto, ON · On-site

CA$70K - CA$105K/yr

The Client Support Manager has a thorough understanding of FCC's product suite and system set-ups/challenges, allowing them to use their skills and knowledge to support our clients (Introducing ...

Citi

Equites Pre-Trade Production Support

Mississauga, ON · Hybrid

CA$94K - CA$141K/yr

Manage the full lifecycle of production incidents, from initial detection and investigation to resolution, root cause analysis, and the implementation of preventative measures. Support and monitor ...

Kalamuna

Senior Support Manager

Toronto, ON · On-site

$60K - $80K/hr

Bring a product mentality to support: rather than waiting for problems to arise, you will ... Manage the flow and prioritization of support work in Jira, assigning and escalating tickets.

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Production Support Manager information

See Toronto, ON salary details

$33.9K

$85.2K

$170.3K

How much do production support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for production support manager in Toronto, ON is $85,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,173.00 and $114,520.00 per year, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Toronto, ON?

The most popular types of Production Support jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Production Support Manager jobs?

Cities near Toronto, ON with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $85,234 per year, or $41 per hour.

Service Manager, Production Support

Project Sapiens

Toronto, ON • Remote

Full-time

Re-posted 22 days ago

Key responsibilities

  • Oversee the end-to-end delivery of production support services for insurance software solutions.

  • Manage incident resolution, coordinate minor enhancements, and ensure SLA compliance.

  • Track critical production issues, lead incident management activities, and drive continuous service improvements.

Job description

Title: Service Manager, Production Support

Location: Remote

 

Job Description:

As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations.

What you'll do:

  • Lead and coordinating Production Support activities for enterprise SaaS and IT environments.
  • Provide technical support coordination and working closely with Development, QA, DevOps, Cloud Operations, Infrastructure, DBA, and Customer Success teams.
  • Manage customer-facing escalations and driving them to resolution while ensuring timely communication and stakeholder alignment.
  • Act as the central point of coordination across multiple teams to ensure efficient incident resolution and service delivery.
  • Track critical production issues, risks, dependencies, and mitigation plans.
  • Lead incident management, major incident calls, and Root Cause Analysis (RCA) activities, ensuring follow-up actions are completed.
  • Drive backlog prioritization together with customers and internal stakeholders to ensure focus on business-critical items.
  • Monitore SLAs, KPIs, service quality, and operational performance, and initiating improvement plans where required.
  • Support release planning, hotfix coordination, production deployments, and change management processes.
  • Build strong relationships with customers and serving as a trusted technical and operational partner.
  • Identify opportunities for automation, process improvements, and operational efficiency.
  • Prepare and presenting regular operational reports, executive status updates, and customer-facing communications.
  • Ensure effective cross-functional collaboration and clear communication between all involved teams.

Requirements:

  • Experience in Production Support, Application Support, or Service Delivery within an IT/SaaS organization.
  • Strong technical understanding of enterprise applications and production environments.
  • Excellent stakeholder management and communication skills.
  • Proven experience managing customer escalations and coordinating cross-functional teams.
  • Strong analytical and problem-solving abilities, with the capability to work under pressure in a fast-paced environment.
  • Experience working in Agile environments and with tools such as Jira, ServiceNow, and monitoring platforms is an advantage.

Preferred Qualifications:

  • Industry Knowledge: Experience in the insurance or financial services sector.
  • Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.

Key Competencies:

  • Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
  • Leadership: Strong leadership skills to guide cross-functional teams and drive project success.
  • Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction.
  • Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.

 

 

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 #LI-Remote

 

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