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Production Support Jobs in Toronto, ON (NOW HIRING)

Alquemy

Automation Support Analyst

Toronto, ON · Hybrid

Support UiPath production environments Monitor automation jobs, queues, assets, and schedules Troubleshoot automation issues and perform root cause analysis Support deployments, upgrades, and ...

CMiC

Product Support Analyst

Toronto, ON · On-site

CA$45K - CA$55K/yr

Facilitate communication of information between team members and Product Groups * Previous technical support experience or customer service experience * Able to operate in a fast-paced environment

CMiC

Product Support Analyst

Toronto, ON · On-site

CA$45K - CA$55K/yr

Facilitate communication of information between team members and Product Groups * Previous technical support experience or customer service experience * Able to operate in a fast-paced environment

Proofpoint

Product Support Engineer

Toronto, ON · On-site

Manage product escalations, act as a liaison between customers, and various levels of tiered support * Work closely with infrastructure, operations, and engineering teams, including efforts to re ...

Verisk

Business Analyst/Product Support

Thornhill, ON · On-site

As a Business Analyst & Product Support Specialist on the Verisk Canada product team, you will combine analytical thinking, technical curiosity, and a customer-first mindset to help users succeed ...

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All JobsProduction Support JobsProduction Support Jobs in Toronto, ON

Production Support information

See Toronto, ON salary details

$7

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$48

How much do production support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for production support in Toronto, ON is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $18.35 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are the most commonly searched types of Production Support jobs in Toronto, ON?

The most popular types of Production Support jobs in Toronto, ON are:

What are popular job titles related to Production Support jobs in Toronto, ON?

For Production Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Toronto, ON look for?

The top searched job categories for Production Support jobs in Toronto, ON are:

Production Support jobs near you
Infographic showing various Production Support job openings in Toronto, ON as of September 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $38,480 per year, or $18.5 per hour.

Business Solutions Consultant - Production Support & UAT

Canadian Automobile Association (CAA)

Mississauga, ON • Hybrid

Full-time

Re-posted 16 days ago

Key responsibilities

  • Lead the investigation and analysis of Production Issues across the insurance business, focusing on the Guidewire suite of Applications.

  • Drive User Acceptance Testing efforts for system enhancements and changes, ensuring fixes are validated before and after deployment.

  • Collaborate with stakeholders and IT to analyze requirements, document issues, propose solutions, and manage system and process changes.

Job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
 Continuous learning through our robust corporate curriculum and education reimbursement program,
 Incredible rewards, travel incentives, and product and service discounts,
 Pay-for-performance and best-in-class recognition programs, and
 Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

This is a 12-month Maternity Leave Contract

What You Will Do

You will lead the investigation and analysis of Production Issues from across the insurance business including Underwriting, Claims, Finance, with a focus on the Guidewire suite of Applications.  

You will focus on understanding and addressing business needs by translating business needs into efficient system and process solutions You will drive User Acceptance Testing efforts for enhancements and changes, ensuring fixes are validated pre and post deployment. Your role bridges production support and testing to ensure operational stability, timely delivery and continuous improvement.  You will drive system and process changes, managing your deliverable against set timelines for successful project and maintenance release deployments.  

  • Act at the key liaison for production incident intake, business impact assessment, and root cause analysis  
  • Collaborate with stakeholders to analyze and document issues, propose fixes and workarounds to remediate and track resolution through to deployment  
  • Partner with IT to analyze requirements to determine system potential, down and upstream system impact, and the relative impact to business.
  • Facilitate review and sign-off of requirement artifacts, working with IT and other teams to validate feasibility and alignment  
  • Inspire stakeholders in the art of the possible and utilize best practices to influence optimal solution design
  • Ensure test process, methodologies and tools are applied appropriately  
  • Develop and document test scenarios, test matrices, and execute system integration testing
  • Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementation
  • Actively participate in the post implementation support and review phase
  • Assist in updating system tables files accurately when changes are requested including product configuration and admin setup
  • Assist in communicating to management, team leaders and trainers on any new or changed functionality of a system
  • Provide technical support for clients via phone and e-mail to accurately record a detailed description of known issue, and work with cross functional teams to address in a timely manner

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 

Who You Are

  • Post-secondary education in Business or Information Technology  
  • Minimum 5 years' proven experience in the Insurance industries required
  • Minimum 1-3 years experience with Guidewire
  • CIP, CRM, CBAP, CAPM, PMP preferred but not required
  • Strong interpersonal skills and ability to work in a team environment
  • Strong analytical and problem solving skills
  • Excellent written communication, verbal communication, and presentation skills
  • Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
  • Bilingual (English and French) is nice to have 
 
Please note that we may use AI tools to help us through the recruitment process.
 
Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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