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Production Support Jobs in Raleigh, NC (NOW HIRING)

Infojini Inc

Production Support Manager

Durham, NC

We are looking for Production Support Manager in Durham NC for 12 months Contract Job details mentioned below Title:Production Support Manager Location:Durham NC - 27701 Duration:12 months Contract ...

JS Consulting

Prod Support

Raleigh, NC · On-site

Job Title- Production Support Project Location - Remote Duration- 9-12+ months contract Visa- USC/ H1B Start march 2 due to contracting process. need two references with their email and LinkedIn. (I ...

iBoost Talent

Production Coordinator

Raleigh, NC

$18 - $22/hr

Durham, NC Schedule: 1st, 2nd, and 3rd Shift Available Pay: $18-$22/hour Position Summary We are seeking a reliable and organized Production Coordinator to support daily operations within a fast ...

iBoost Talent

Production Coordinator

Durham, NC

$18 - $22/hr

Durham, NC Schedule: 1st, 2nd, and 3rd Shift Available Pay: $18-$22/hour Position Summary We are seeking a reliable and organized Production Coordinator to support daily operations within a fast ...

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional ...

Peterson Ventures

Product Support Specialist

Raleigh, NC · On-site

$60 - $85/hr

As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional ...

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Production Support information

See Raleigh, NC salary details

$10

$33

$64

How much do production support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for production support in Raleigh, NC is $33.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $52.36 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are popular job titles related to Production Support jobs in Raleigh, NC?

For Production Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Raleigh, NC look for?

The top searched job categories for Production Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Production Support jobs?

Cities near Raleigh, NC with the most Production Support job openings:

Production Support jobs near you
Infographic showing various Production Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,693 per year, or $34 per hour.

Production Support Engineer

TECHAGI SOLUTIONS LLC

Cary, NC • On-site

$25/hr

Other

Posted 3 days ago

New

Job description

Job Title: Production Support Engineer

Location: Cary, North Carolina – Onsite
Contract Duration: 12+ Months
Rate: $25 per hour on W-2

Job Overview

TechAGI Solutions is seeking a skilled Production Support Engineer to support enterprise applications in a production environment. The ideal candidate will have hands-on experience in application and production support, DevOps practices, script analysis, Ansible playbook development, and Microsoft security technologies.

This is an onsite position in Cary, North Carolina. The selected candidate will monitor production systems, investigate incidents, automate operational activities, and work with technical teams to maintain application stability, availability, and security.

Roles and Responsibilities

  • Provide application and production support for enterprise systems.

  • Monitor application performance, system availability, scheduled processes, and production alerts.

  • Investigate production incidents and perform timely troubleshooting and resolution.

  • Analyze logs, scripts, alerts, and system behavior to identify the causes of application issues.

  • Read, understand, and troubleshoot existing automation and deployment scripts.

  • Create, update, and maintain Ansible playbooks for configuration management and operational automation.

  • Support DevOps processes, application deployments, release activities, and environment maintenance.

  • Monitor and investigate security alerts using Microsoft Defender for Endpoint and Microsoft Sentinel.

  • Work with development, infrastructure, security, networking, database, and operations teams to resolve incidents.

  • Perform root-cause analysis and document corrective and preventive actions.

  • Escalate critical production issues to the appropriate technical teams and track them through resolution.

  • Maintain incident records, troubleshooting guides, operational procedures, and knowledge-base documentation.

  • Identify opportunities to automate recurring support and maintenance activities.

  • Support application availability, reliability, performance, and security in production environments.

  • Communicate incident status, technical findings, risks, and resolutions to relevant stakeholders.

Required Qualifications

  • Experience in application support and production support.

  • Strong experience supporting enterprise applications in production environments.

  • Experience reading, understanding, and troubleshooting scripts.

  • Hands-on experience creating and maintaining Ansible playbooks.

  • Working knowledge of DevOps concepts, tools, and operational practices.

  • Experience with Microsoft Defender for Endpoint.

  • Experience with Microsoft Sentinel for security monitoring and incident investigation.

  • Strong troubleshooting, incident-management, and root-cause-analysis skills.

  • Ability to analyze application logs, system alerts, and production issues.

  • Understanding of application deployments, configuration management, and release support.

  • Strong written and verbal communication skills.

  • Ability to work effectively with cross-functional technical teams.

  • Ability to work onsite in Cary, North Carolina.

Preferred Qualifications

  • Experience with production monitoring, alerting, and incident-management tools.

  • Knowledge of Linux or Windows operating environments.

  • Familiarity with CI/CD pipelines and deployment automation.

  • Experience working in enterprise, regulated, or high-availability environments.

  • Understanding of IT service-management and change-management practices.

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