ZipRecruiter

Log In

1

Production Support Jobs in Raleigh, NC (NOW HIRING)

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

... production support or similar role Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint) Written and verbal communications are clear, concise and achieve ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ... This role focuses on advanced troubleshooting of production issues, analyzing and optimizing ...

Veradigm

Support Consultant

Raleigh, NC · On-site

Possesses sound knowledge of organization's software products Follows all Standard Operating ... Tracks and documents inbound support requests and ensures proper notation of client problems or ...

Abrigo

Support Analyst

Raleigh, NC · On-site

The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be ...

previous page

Showing results 41-60

All JobsProduction Support JobsProduction Support Jobs in Raleigh, NC

Production Support information

See Raleigh, NC salary details

$10

$33

$64

How much do production support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for production support in Raleigh, NC is $33.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $52.36 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves maintaining critical systems, troubleshooting issues quickly, and ensuring minimal downtime. The job requires strong problem-solving skills, the ability to work under tight deadlines, and sometimes irregular or on-call hours, which can contribute to stress levels.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

What is a production support worker?

A production support worker is responsible for maintaining and troubleshooting manufacturing or IT production systems to ensure smooth operations. They often monitor equipment, resolve technical issues, and may use tools like diagnostic software, working in shifts to support continuous production. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Production Support jobs in Raleigh, NC?

The most popular types of Production Support jobs in Raleigh, NC are:

What are popular job titles related to Production Support jobs in Raleigh, NC?

For Production Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Raleigh, NC look for?

The top searched job categories for Production Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Production Support jobs?

Cities near Raleigh, NC with the most Production Support job openings:

Production Support jobs near you
Infographic showing various Production Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,693 per year, or $34 per hour.

Support Analyst

US Tech Solutions

Raleigh, NC • On-site

Contractor

Re-posted 4 days ago

Job description

Job Description

Hi , 
My name is Raghava from Keshav Consulting Solutions. I have job opening with one of our direct clients.
Below is the job description for your reference.

Title: Support Analyst

Duration: 12 Months

Location:  4101 Capital Blvd. Raleigh NC 27604
Job Description:

Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. 
Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting and coordinating activities with respect to the installation and configuration of Genetec Security Center and IP cameras, SV32 devices, door aggregators and all system components deployed for FACS project.  
Support to the Enterprise Application team, in respect to the installation and configuration of Genetec Security Center and IP cameras SV32 devices, door aggregators and all system components deployed for FACS project.Assisting the deployment team with troubleshooting installation/configuration issues for the Genetec Security Center and Samsung IP cameras.Receiving, logging and fully documenting requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support from the deployment/project team and determine appropriate actions to be taken.Monitoring progress of requests for support through resolution and ensure users and other interested parties are kept informed.Escalate 3rd party software and hardware issues to Application Owner; insuring proper attention is given to the issue depending on severity and impact to project schedule. Communicating technical information to a variety of internal and external stakeholders both verbally and in writing. Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of a Genetec System for Access Control and Video Management at NCDOT.Assist in the creation of document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Maintain and update as needed the document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Must have the ability to capture incidents and issues identified by the project with the ability to document resolution(s) for the team leader providing weekly status reports to Management.Proven experience with supporting a video surveillance system; experience with Genetec Security Center is preferred.

Qualifications

Required Skills:
BS/BA or equivalent work background plus IT Support experience and enterprise software environment or equivalent  7 years of experience in installation and service of video surveillance equipment and IP Cameras Required 7 years of experience with Genetec Security Center preferredRequired  7  years of experience providing production support or similar role  Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint)  Written and verbal communications are clear, concise and achieve intended objectives  Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required]  Demonstrated ability to multi-task and prioritize projects and tasks  Ability to learn complex business functions  Ability to organize/manage own work and meet a pre-determined schedule of deliverables  Computer Science Degree or related discipline; professional certification.

US Tech Solutions logo

About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

FacebookTwitter

View All US Tech Solutions Jobs

Apply