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Production Support Jobs in Raleigh, NC (NOW HIRING)

About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ... This role focuses on advanced troubleshooting of production issues, analyzing and optimizing ...

Help Desk Analyst

Raleigh, NC ยท On-site

$20 - $27.25/hr

NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience Location:

New

Sr Software Developer

Cary, NC ยท On-site

$51 - $67.25/hr

Senior Software Developer - HIE Production Support (Healthcare Interoperability)- Remote US Government & Public Sector - Healthcare Services & Support We're a leader in data and AI. Through our ...

Manager, Specialty Production

Durham, NC ยท On-site

$120 - $160/hr

Manager, Specialty Production 1st&Mid-Level Mgrs Durham, NC, US 3 days ago Requisition ID: 2063 ... Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming ...

Sr Software Developer

Cary, NC ยท Remote

$51 - $67.25/hr

Senior Software Developer - HIE Production Support (Healthcare Interoperability)- Remote US Government & Public Sector - Healthcare Services & Support We're a leader in data and AI. Through our ...

Maintenance Support Associate

Durham, NC ยท On-site

$15.50 - $21.25/hr

Trusted products that accelerate drug discovery, development, and delivery to save lives * Damage ... Coordinates maintenance resources in support of operational priorities. This includes partnering ...

Administer and support Solaris and RHEL environments across Development, Test, UAT, DR, and Production environments. * Experience with Solaris Zones, Containers, Logical Domains (LDOMs), and ...

Administer and support Solaris and RHEL environments across Development, Test, UAT, DR, and Production environments. * Experience with Solaris Zones, Containers, Logical Domains (LDOMs), and ...

Showing results 41-60

Production Support information

See Raleigh, NC salary details

$10

$33

$64

How much do production support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for production support in Raleigh, NC is $33.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $52.36 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are popular job titles related to Production Support jobs in Raleigh, NC?

For Production Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Raleigh, NC look for?

The top searched job categories for Production Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Production Support jobs?

Cities near Raleigh, NC with the most Production Support job openings:

Infographic showing various Production Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,693 per year, or $34 per hour.

Product Support Advisor -Dairy, Chemical, & Beverage

Sysco Northeast Rdc

Selma, NC โ€ข On-site

$70 - $100/hr

Other

Posted 4 days ago


Key responsibilities

  • Execute category management initiatives and support the implementation of corporate category strategies within assigned categories.

  • Manage and promote local assortment, support supplier negotiations, and facilitate local supplier reviews and negotiations.

  • Collaborate with sales, suppliers, and other teams to support inventory management, new item creation, promotional activities, and market pricing.


Job description

JOB SUMMARY

Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing inventory to the lowest possible DSO. Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements Executes recommended assortment changes and support positive local supplier relationships.

RESPONSIBILITIES
  • Execute Category Management and other initiatives within assigned categories
  • Responsible for Category success and overall Support of Corporate core suppliers
  • Communicate with planners/suppliers/brokers/sales team/customer service
  • Manage and promote local assortment within assigned categories to achieve company goals
  • Manage local supplier and broker relationships
  • Provide input, support, and guidance to operation company (OpCo) Sales Specialist
  • Facilitate corporate assortment training at the operation company (OpCo) as required
  • Conduct local supplier reviews and negotiations using corporate best business practices
  • Negotiate/secure supplier-funded customer deviated pricing
  • Facilitate negotiations and management of local Earned Income programs
  • Manage and review company Earned Income components
  • Work with supplier Category Captains or Advisors for focus categories as required
  • Support inventory depletion process by identifying items to be discontinued and assisting in supplier negotiations to return products
  • Drive results on focus categories and support promotional activities and selling events
  • Direct line of contact for local sales and communicate with and assist Sales on all issues
  • New item and Vendor creation
  • Drive increased Sysco Brand sales
  • Manage category equities and market pricing to support pricing integrity in conjunction with RevMan team
  • Collaborate and review Sales and GP results of Market Cost Price changes with Revenue Management team
  • Provide market commodity/industry news and updates to the sales organization
QUALIFICATIONS Education
  • Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions
Experience
  • 3+ years of experience.
  • Experience working within a retail, wholesale or distribution environment
Professional Skills
  • Ability to manage conflict and reach quick resolution with facts and dialogue
  • Ability to multi-task in a fast-paced environment
  • Ability to drive positive merchandising change
  • Ability to work with all levels of the organization and collaborate with dotted line reporting
  • Ability to collaborate and facilitate timely communication
  • Ability to work cross-functionally
  • Proactive attitude to highlight and address issues as they arise
  • Strong written & verbal communications skills
  • Strong organizational & planning skills
  • Ability to execute all Merchandising standard processes
  • Strong supplier negotiation skills and ability to form a professional working relationship with suppliers and brokers
  • Strong excel skills
Physical Demands
  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Working Conditions
  • The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the job.
  • Travel 5%
NOTICE

The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the

associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

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