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Production Support Jobs in Raleigh, NC (NOW HIRING)

CYNET SYSTEMS

Specialist- Expert

Raleigh, NC · On-site

$60 - $65/hr

The role involves technical strategy, system analysis, performance optimization, production support, and collaboration with leadership and program teams to ensure reliable and scalable system ...

Relay

Enterprise Support Specialist

Raleigh, NC · On-site

The Enterprise Support team serves as the primary technical resource for Relay's most strategic and ... We work closely with Customer Success, Product, Engineering, and Operations to resolve complex ...

Relay

Enterprise Support Specialist

Raleigh, NC

The Enterprise Support team serves as the primary technical resource for Relay's most strategic and ... We work closely with Customer Success, Product, Engineering, and Operations to resolve complex ...

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Production Support information

See Raleigh, NC salary details

$10

$33

$64

How much do production support jobs pay per hour?

As of May 30, 2026, the average hourly pay for production support in Raleigh, NC is $33.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $52.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Support specialist, and why are they important?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are some common challenges faced in a Production Support role, and how can they be effectively managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What are production support roles?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

What are the most commonly searched types of Production Support jobs in Raleigh, NC? The most popular types of Production Support jobs in Raleigh, NC are:
What are popular job titles related to Production Support jobs in Raleigh, NC? For Production Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Production Support jobs in Raleigh, NC look for? The top searched job categories for Production Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Production Support jobs? Cities near Raleigh, NC with the most Production Support job openings:
Production Support jobs near you
Infographic showing various Production Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 76% Full Time, 4% Part Time, 4% Temporary, and 16% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $70,693 per year, or $34 per hour.
Need Technical Support Expert in Raleigh NC

Need Technical Support Expert in Raleigh NC

360 IT Professionals

Raleigh, NC

Full-time

Posted 7 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Title/ Designation - Technical Specialist- Expert
Duration -12 Months+
Interview Type- Either Webcam Interview or In Person
Location - 4101 Capital Blvd. Raleigh NC 27604

Qualifications

BS/BA or equivalent work background plus IT Support experience and enterprise software environment or equivalent
Experience installation and service of video surveillance equipment and IP Cameras
Experience with Genetec Security Center preferred
Experience providing production support or similar role
Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint)
Written and verbal communications are clear, concise and achieve intended objectives
Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required]
Demonstrated ability to multi-task and prioritize projects and tasks
Ability to learn complex business functions
Ability to organize/manage own work and meet a pre-determined schedule of deliverables
Computer Science Degree or related discipline; professional certification

Additional Information

Thanks and Regards,

Amrita Sharma 

408 766 0000 EXT. 426


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