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Production Support Jobs in Raleigh, NC (NOW HIRING)

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Laboratory Product Support Location: Clayton, NC Type: 12 month contract Compensation: $28-30/hour, depending on qualifications Work Model: Onsite Hours: 40.0 Overview: Supports stability program ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Laboratory Product Support Location: Clayton, NC Type: 12 month contract Compensation: $28-30/hour, depending on qualifications Work Model: Onsite Hours: 40.0 Overview: Supports stability program ...

System One

Laboratory Product Support

Clayton, NC · On-site

$28 - $30/hr

Laboratory Product Support Location: Clayton, NC Type: 12 month contract Compensation: $28-30/hour, depending on qualifications Work Model: Onsite Hours: 40.0 Overview: Supports stability program ...

Railinc Corp.

Product Support Specialist I

Cary, NC · On-site

$52 - $76/hr

Investigate and resolve customer issues by analyzing production data, tracing data flows, and ... Manage support tickets end-to-end: triage, document, and resolve within SLA targets. * Educate ...

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

Duke University

Production Technician, Senior

Durham, NC · On-site

$16.75 - $20.75/hr

As a Senior Production Technician , you will play a vital role in supporting world-class musical performances, educational experiences, and special events across Duke's renowned performance venues.

Duke University

Production Technician, Senior

Durham, NC · On-site

$16.75 - $20.75/hr

As a Senior Production Technician , you will play a vital role in supporting world-class musical performances, educational experiences, and special events across Duke's renowned performance venues.

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

... production support or similar role Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint) Written and verbal communications are clear, concise and achieve ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

$85 - $115/hr

This role focuses on advanced troubleshooting of production issues, analyzing and optimizing ... Level 3 application support for enterprise systems * Lead investigation and resolution of complex ...

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Showing results 21-40

All JobsProduction Support JobsProduction Support Jobs in Raleigh, NC

Production Support information

See Raleigh, NC salary details

$10

$33

$64

How much do production support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for production support in Raleigh, NC is $33.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $52.36 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are popular job titles related to Production Support jobs in Raleigh, NC?

For Production Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Raleigh, NC look for?

The top searched job categories for Production Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Production Support jobs?

Cities near Raleigh, NC with the most Production Support job openings:

Production Support jobs near you
Infographic showing various Production Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,693 per year, or $34 per hour.

Product Support Specialist

Lucid Software

Raleigh, NC • On-site

Full-time

Re-posted 5 hours ago

Key responsibilities

  • Develop and maintain product expertise to resolve user issues.

  • Manage technical issues by investigating, troubleshooting, escalating, and identifying user needs.

  • Collaborate with engineering, product management, and other teams on user-impacting issues and bugs.

Job description

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional communication and internal cross collaboration.
You'll help launch Lucid's newest cutting edge products and features and have the opportunity to impact how we help thousands of people around the world through our help centers, online communities, and email support. You will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You own the relationships between Lucid Software products and users. You are the expert on building dynamic, high quality online communities and user engagement. You cultivate relationships with some of our most active users. You are well-versed in online community trends, technology, and strategies and are comfortable representing Lucid publicly. You will help us on our quest to expand into social media.
You will write about complex things in a simple way and can balance business and user needs. You'll work cross-functionally to develop customer support content based on user feedback, analytics, product requirements, and UX best practices. You'll write our help center content, come up with innovative ways to educate customers, and help millions of people around the world get the most out of Lucid products.
Responsibilities
  • Develop and maintain product expertise and work closely with other support and product team members to resolve user issues
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
  • Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
  • Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users' questions/feedback receive quality, timely answers.
  • Effectively build relationships and value with Lucid's customers by providing exceptional support tailored to our customer's needs
  • Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.

Requirements
  • 2 years practical work experience and/or a Bachelor's degree with strong academic performance.
  • A strong sense of personal ownership and responsibility
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
  • Ability to translate complex technical ideas into simple, easy to understand content
  • Strong written and verbal communication skills (both internally and externally)
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
  • Detail-oriented, organized and a good team player
  • Bias towards finding solutions versus shutting down ideas
  • This position is hybrid, combining remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday).

Preferred qualifications
  • Experience optimizing systems and driving improvements
  • Basic Project Management experience
  • Teaching or mentoring experience
  • A strong understanding of user experience principles
  • Technical aptitude and troubleshooting skills
  • Experience working with AI Agent or curating LLMs

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