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Product Support Manager Jobs (NOW HIRING)

Braven

Director, Product Support

Chicago, IL · On-site

Manage a team dedicated to addressing and resolving any problems users may encounter with a product (20%) * Manage, mentor, and support a team of 4 system administrators who oversee critical tech ...

Envipco

Product Support Lead

Naugatuck, CT · On-site

$65K - $80K/yr

We are seeking for a Product Support Engineer to provide technical assistance, troubleshoot and ... managers (calls and mails) in a timely manner • Provide Backoffice, Installation support ...

circa

Product Support Supervisor

Houston, TX

$70K/yr

Duties include managing, troubleshooting, supporting, and providing training across the customer experience team, showrooms and product support team. Visual Comfort Offers: * Work-Life Balance:

Stripe

Product Manager, Support Experience

Seattle, WA · Hybrid

What you'll do As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe's user-facing AI agent that holds 100k+ conversations per week. You'll be at ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Collaborate with product managers, engineering teams, and QA to identify root causes and implement fixes * Maintain and update support documentation, knowledge base articles, and SOPs * Perform ...

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Product Support Manager information

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$39.5K

$92.1K

$164K

How much do product support manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Financial Officers (CFOs), and other C-suite positions often earn $500,000 or more annually. Certain specialized roles like investment bankers, successful entrepreneurs, and top-tier technology executives can also reach or exceed this income level, especially with bonuses, stock options, or profit sharing. Product Support Managers typically do not earn this level of compensation unless they hold executive or highly specialized roles with significant bonuses or equity.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior management, certain consulting positions, high-level sales, or specialized medical professionals. These roles typically require extensive experience, advanced skills, certifications, or working in high-demand industries, and may involve long hours or project-based work.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology companies or corporations with specialized support teams. Achieving this level often requires extensive experience, advanced skills, and sometimes leadership or technical certifications. Compensation varies based on industry, company size, and geographic location, with higher salaries common in major markets and competitive sectors.
More about Product Support Manager jobs
What cities are hiring for Product Support Manager jobs? Cities with the most Product Support Manager job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
Who are the top companies hiring for Product Support Manager jobs? The top employers for Product Support Manager jobs are:
What states have the most Product Support Manager jobs? States with the most job openings for Product Support Manager jobs include:
What job categories do people searching Product Support Manager jobs look for? The top searched job categories for Product Support Manager jobs are:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.
Product Support Operations Manager

Product Support Operations Manager

HOLT Crane & Equipment

Irving, TX

$95K - $163K/yr

Full-time

Posted 11 days ago

Job description

Description
The Product Support Operations Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to the Product Support Manager. This position also contributes to the success of the parts and warranty departments.
The incumbent in this position is expected to model the following practices daily: 
  • Demonstrate alignment with the company's mission and core business values
  • Collaborate with key internal/external resources
  • Participate in ongoing self-development

Essential Functions
  • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
  • Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
  • Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
  • Communicate, implement, and monitor service department policies to ensure a high level of consistency
  • Monitors and controls lime records, service reports, and shop maintenance activities
  • Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions
  • Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
  • Responsible for the overall performance of the parts department
  • Manages company expenses through warranty and damage recovery
  • Analyzes and recommends stocking and inventory levels, procure crane parts orders utilizing bulk pricing discounts and on shipment dates for all vendor items
  • Trains counter and shop sales personnel on technical aspects for crane parts crane attachments, and allied parts in order to provide exceptional customer service
  • Complete all parts order pulling transactions for external and internal customers in an accurate, timely and supportive manner to ensure customer satisfaction
  • Maintains delivery and field service fleet
  • Maintains facilities to Cat Contamination Control
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs other duties as assigned


Knowledge, Skills, and Abilities
  • Highly developed mechanical background with various size and type engines and electrical systems
  • Extensive knowledge of construction equipment, aerial, and lifting equipment
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance
  • Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
  • Ability to perform basic mathematics and calculate percentages.
  • Ability to read and understand parts catalogs, service manuals and schematics.
  • Ability to write customer orders.
  • Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
  • Operation and control skills - Controlling operations of equipment or systems
  • Advanced mechanical skills and understanding of schematics and diagrams
  • Solid teamwork, communications, and interpersonal skills
  • Judgment and decision-making skills lo consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action
  • Great attention to detail and solid organizational skills
  • Solid recordkeeping and document control to ensure compliance with company policy and procedures
  • Ability to manage multiple priorities
  • Ability to read and understand information and ideas presented in writing
  • Ability to listen to and understand information and ideas presented through spoken words and sentences


Requirements
Education and Experience:
  • High school/equivalent diploma or trade school diploma required
  • Aerial lift and forklift certification required
  • Five to eight years of work-related skill, knowledge, or experience preferred
  • Minimum of five years' experience in a Dealership and three years in management preferred
Supervisory Responsibilities:
  • Responsibilities include, but are not limited to recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel: 
  • Less than 10% travel per year with some overnight stays; 90% related to training
  • Valid driver's license required
Physical Requirements:
  • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
  • Frequently moves materials or equipment weighing up to 50 pounds
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
  • Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
  • Be able to safely maneuver and work underneath equipment
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment: 
  • Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heal, cold, and humidity
  • Noise level may be loud at limes
  • Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
  • Significant time spent in confined spaces and high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.