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Product Support Manager Jobs (NOW HIRING)

BTAS

Product Support

El Segundo, CA · On-site

$138K - $175K/yr

Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... Manage and oversee support functions to maintain operational readiness of weapons systems ...

New York Life

Production Support Manager

Olathe, KS · On-site

As the Production Support Manager within IL Technology Operations at New York Life Insurance Company, you will lead a small, high-impact team responsible for keeping production systems healthy ...

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Ability to manage and respond to up to three (3) customer chat interactions concurrently.

Braven

Director, Product Support

Chicago, IL · On-site

Manage a team dedicated to addressing and resolving any problems users may encounter with a product (20%) * Manage, mentor, and support a team of 4 system administrators who oversee critical tech ...

Braven

Director, Product Support

New York, NY · On-site

Manage a team dedicated to addressing and resolving any problems users may encounter with a product (20%) * Manage, mentor, and support a team of 4 system administrators who oversee critical tech ...

Stripe

This role goes beyond basic troubleshooting-it's about using your technical expertise, diagnostic mindset, and project management skills to improve our support systems, processes, and product quality.

Envipco

Product Support Lead

Naugatuck, CT · On-site

$65K - $80K/yr

We are seeking for a Product Support Engineer to provide technical assistance, troubleshoot and ... managers (calls and mails) in a timely manner • Provide Backoffice, Installation support ...

Kiewit

Product Manager, Support Services

Papillion, NE · On-site

Corporate Home Office Employment Type: Full Time Position Overview The Product Manager - Support Services is responsible for defining product vision, strategy, roadmap, and business value delivery ...

Leidos

Senior Product Support Analyst

Huntsville, AL

$82K - $149K/yr

The Senior Product Support Analyst - DMSMS / Obsolescence Management serves as an experienced Integrated Product Support (IPS) professional responsible for identifying, analyzing, and mitigating ...

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All JobsProduct Support Manager Jobs

Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do product support manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
More about Product Support Manager jobs
What cities are hiring for Product Support Manager jobs? Cities with the most Product Support Manager job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
Who are the top companies hiring for Product Support Manager jobs? The top employers for Product Support Manager jobs are:
What states have the most Product Support Manager jobs? States with the most job openings for Product Support Manager jobs include:
What job categories do people searching Product Support Manager jobs look for? The top searched job categories for Product Support Manager jobs are:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.
Product Support

Product Support

BTAS

El Segundo, CA • On-site

$138K - $175K/yr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

POSITION: Product Support
LOCATION: El Segundo, CA
REQUIRED SECURITY CLEARANCE: Active TS with SCI eligibility
POSITION TYPE/STANDARD WORK HOURS: Full time, 40 hours
THE OPPORTUNITY:
Upon award, BTAS will be filling potential openings for the Space Systems Command (SSC). SSC plays a critical role in advancing the United States's space capabilities, delivering cutting-edge solutions to protect and enhance national security. SSC/SZBC specializes in highly classified Space Domain Awareness (SDA) systems, Defensive and Offensive Space Control (DSC/OSC) capabilities, and space test range assets to support the Department of Defense’s (DoD) current and future operational needs.
As a leader in space technology, SSC/SZ-BC is responsible for the development, integration, testing, deployment, and sustainment of mission-critical systems spanning the entire acquisition life cycle. These efforts ensure the United States Space Force (USSF) and its mission partners maintain a strategic advantage in space operations. This position will support multiple SSC/SZ-BC programs, as well as other initiatives across the Space Force, Air Force, and allied organizations.
Join us in shaping the future of space operations and contributing to the defense of our nation’s space assets.
WHO WE ARE:
BTAS is a woman-owned small business founded in 1995, located near Wright-Patterson Air Force Base in Beavercreek, OH. We have earned national and regional awards in the Department of Defense for our proven IT, Engineering, and Program Management capabilities.
We are committed to working with exceptional quality and professionalism to deliver excellence to our customers, while providing our employees a stimulating and satisfying work environment as we collaborate with teammates to achieve common goals.
PRIMARY RESPONSIBILITIES:
  • Provide technical support and lifecycle logistics assistance from development to sustainment.
  • Support systems engineering, architecture development, logistics planning, acquisition activities, and overall product support.
  • Develop and deliver draft product support requirements to ensure system acquisitions include necessary considerations.
  • Collaborate with government teams to refine requirements, analyze data, and ensure compliance with statutory and regulatory directives.
  • Manage and oversee support functions to maintain operational readiness of weapons systems, subsystems, and components.
  • Ensure personnel are knowledgeable in implementing and executing the twelve Product Support Elements (PSEs).
  • Manage military airlift cargo using government transportation systems, including Financial and Air Clearance Transportation System (FACTS) and Defense Enterprise and Accounting Management System (DEAMS).
  • Provide product support for space systems, including Development Security Operations (DevSecOps), rapid prototyping, and rapid fielding.
  • Develop and maintain technical order management and maintenance activities (TOMA).
  • Assist with new technical order development strategies aligned with evolving government acquisition strategies.
  • Support TOMA activities, including RFI, RFP, SOW, and PWS participation, technical order acquisition, in-process reviews, working group meetings, and validation/verification schedules.
MINIMUM QUALIFICATIONS:
  • Experience with establishing product support strategies that align with acquisition strategies and identifying required infrastructures, processes, and procedures to maintain system capabilities.
  • Experience with integrating system engineering quantitative design characteristics (reliability, maintainability, etc.) with the functional logistics/integrated product support elements to identify product support resources.
  • Experience with integrating the 12 product support elements, procurement and budgeting strategy into logistics activities needed to sustain system fielding.
  • The person in this position must be a SME recognized industry leader.
  • A BA/BS degree is required.
SUPERVISORY RESPONSIBILITIES:
This person may supervise the work of others.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment.
PHYSICAL DEMANDS:
Must be able to operate a computer and other standard office equipment. Must be able to remain in a stationary position, 80%.
TRAVEL:
Little if any travel is required.
OTHER DUTIES: 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and/or activities may change at any time with or without notice.
COMPENSATION / SALARY RANGE:
BTAS adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
SALARY RANGE: $138,000 - $175,000 Annual Salary
BTAS BENEFITS:
A comprehensive benefits program, including paid time off, federal holidays, health coverage, 401K plan with generous company match is offered to all full-time employees.
AAP / EEO STATEMENT:
BTAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
BTAS is an E-Verify program participant.

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