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Product Support Manager Jobs (NOW HIRING)

Trilon Group

Product Support Analyst

$67K - $89K/yr

Product Support Analyst Department: IT Employment Type: Full Time Location: Remote- USA ... You ensure that what engineers, project managers, and field staff experience day to day is clearly ...

Pape' Machinery

Product Support Supervisor

Mount Vernon, WA · On-site

$90K - $136K/yr

As our Product Support Supervisor, you will be responsible for the supervision and management of all parts and service processes, financials, team development, and customer satisfaction. Every day ...

Trilon

The Product Support Analyst plays a critical role in that mission by serving as the front line of ... You ensure that what engineers, project managers, and field staff experience day to day is clearly ...

Brandt

Area Manager of Product Support

Dallas, TX · On-site

Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across ...

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Product Support Manager information

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$39.5K

$92.1K

$164K

How much do product support manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
More about Product Support Manager jobs
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Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.
Product Support Manager with Security Clearance

Product Support Manager with Security Clearance

BEAT LLC

San Antonio, TX • On-site

Other

Posted 7 days ago

Job description

Job Title:Product Support Manager - Intermediate(Vulnerability Assessment Analyst) Location:San Antonio, TX Education: - BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science or Military Training or Approved DoD 8140 cyber-related certification Certification: GLCS, CISSP Position Description: The Information Assurance (IA) Security Administrator – Vulnerability Assessment Analyst supports the DHA Domain and Directory Services Branch (DDSB) by performing continuous monitoring, vulnerability assessments, and remediation validation to protect enterprise IT systems. This role ensures compliance with the DoD Risk Management Framework (RMF), DHA security directives, and enterprise cybersecurity standards. The IA Security Vulnerability Assessment Analyst plays a vital role in reducing cyber risk across the DHA enterprise. By identifying vulnerabilities, validating remediations, and ensuring compliance with RMF and DoD directives, this role strengthens DHA’s cybersecurity posture and helps protect mission-critical healthcare IT systems across the Military Health System. Conduct credentialed vulnerability scans using ACAS, Nessus, and related tools, ensuring complete coverage of enterprise servers, endpoints, and applications. Identify, analyze, and report security vulnerabilities and misconfigurations, providing risk-based recommendations to system administrators and security teams. Maintain accurate and up-to-date asset inventories in ACAS and eMASS, ensuring all systems are continuously scanned and tracked. Develop and update Plan of Action and Milestones (POA&Ms) for vulnerabilities that cannot be immediately remediated, tracking progress and verifying closure. Provide weekly and ad-hoc vulnerability reports in compliance with DHA reporting schedules and DoD cybersecurity requirements. · Collaborate with Control Assessors, Systems Administrators, and engineering teams to integrate vulnerability assessment results into risk assessments, change management processes, and accreditation packages. Support incident response activities by identifying exploited vulnerabilities and documenting corrective actions. Develops: o Weekly and on-demand vulnerability scan reports; Updated asset and compliance reports in ACAS/eMASS; POA&Ms documenting mitigation strategies and remediation progress o Security risk assessment documentation and validation artifacts; Vulnerability-related incident and corrective action reports

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