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Product Support Manager Jobs (NOW HIRING)

Pylon Labs

Group Product Manager, Support

San Francisco, CA · On-site

$230K - $260K/yr

Own the agentic support vision, refine it, and drive it to reality. Turn direction into shipped product while staying ahead of a fast-moving AI landscape. * Do the jobs no one else will. Be willing ...

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Product Support Manager information

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How much do product support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
More about Product Support Manager jobs
What cities are hiring for Product Support Manager jobs? Cities with the most Product Support Manager job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
Who are the top companies hiring for Product Support Manager jobs? The top employers for Product Support Manager jobs are:
What states have the most Product Support Manager jobs? States with the most job openings for Product Support Manager jobs include:
What job categories do people searching Product Support Manager jobs look for? The top searched job categories for Product Support Manager jobs are:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Product Support Sales Manager

Quinn Company CAT

Riverside, CA • On-site

$106K - $134K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Quinn Company rating

6.8

Company rating: 6.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

127th of 173 rated vehicle equipment hire

Job description

The primary responsibility of this role is to support the Product Support Sales Representatives (PSSRs) across all branches in alignment with the organization’s strategic objectives, growth initiatives, customer loyalty expectations, and profitability targets within the Machine Division. This position is critical to sustaining and improving key PSSR performance metrics by providing consistent performance assessments, actionable insights, and strategic guidance to PSSR personnel, Branch Managers, and Regional Managers.

Success in this role requires effective collaboration across all levels of the organization. These efforts are essential to enhancing the overall customer experience, strengthening long-term customer relationships, and driving sustained product support sales performance.

This position is open and available across all Quinn Company locations.

Starting wage will depend on experience and education. $106,504 - $134,289

KEY PERFORMANCE INDICATORS

  • Machine and component rebuild targets
  • Product support revenue growth
  • Product Support Efficiency (PSE) win dollars and percentage
  • Customer Value Agreement (CVA) growth, including Services Commitment 2.0 sales and execution
  • Customer digital adoption rates
  • Successful execution of marketing initiatives and PSSR incentive programs
  • Inspection activity and compliance by PSSRs and Inspectors

ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to, the following:

  • Monitor overall product support performance against established targets for each sales representative, supporting Branch and Regional Managers in performance management and development.
  • Utilize data analytics to identify performance gaps and improvement opportunities, and present strategic recommendations to branch leadership and senior management.
  • Partner with the Data Analytics team to optimize reporting processes, tools, and overall value of performance insights.
  • Lead bi-weekly product support meetings, including the development of presentations that communicate current performance, future goals, and progress toward annual targets.
  • Provide input and recommendations to senior leadership on commission plan structure, incentive programs, and overall PSSR sales strategy.
  • Support the professional development of PSSRs and ISRs through structured training, coaching, and constructive feedback in collaboration with Branch Managers.
  • Oversee product support training initiatives and the rollout of Caterpillar programs, ensuring alignment with customer engagement and relationship strategies.
  • Monitor partner meeting schedules and participate as appropriate to reinforce customer engagement and business development.
  • Collaborate with Branch Managers to develop and refine territory coverage and sales execution strategies.
  • Maintain strong working relationships and effective communication with Product Support and Regional Managers to ensure consistent delivery of customer solutions.
  • Partner with Caterpillar representatives to support coverage studies, merchandising initiatives, dealer best practices, and targeted campaigns.
  • Build and maintain effective working relationships with Caterpillar field representatives.
  • Work with Branch Managers to establish clear expectations, individualized performance goals, and accountability measures for PSSRs.
  • Serve as a liaison between the Customer Response Center (CRC), branches, regions, and departmental leaders to ensure consistent and effective use of marketing programs.
  • Provide regular weekly performance and progress reports to the Vice President and Senior Vice President of Product Support.
  • Travel to branch locations to review performance results, conduct joint customer visits with PSSRs, and assess individual sales capabilities and development needs.

APPLY LINK: https://careers-quinngroup.icims.com/jobs/3985/job

EDUCATION AND/OR EXPERIENCE
Bachelor’s degree from an accredited four-year university in Business Administration, Sales, Marketing, or a related discipline preferred. A minimum of three years of related experience in Parts, Service, Product Support Sales, and/or Outside Sales is required, or an equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer

#LI-Onsite

Company Description

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

www.quinncompany.com

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