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Product Support Manager Jobs in California (NOW HIRING)

Forklifts Group

Product Support Manager

Orange, CA · On-site

$125K - $150K/hr

The Product Support Manager directs an efficient and profitable operation through productive staffing, customer retention and growth, cost controls, achievement of objectives, and supporting ...

KLA Corporation

Product Support Manager

Milpitas, CA · On-site

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the ...

KLA

Product Support Manager

Milpitas, CA · On-site

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the ...

KLA Corporation

Product Support Manager

Milpitas, CA · On-site

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the ...

Clay Labs

Product Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

Orbotech

Product Support Manager

Milpitas, CA · On-site

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the ...

Jaguar Land Rover

Product Support Manager

Irvine, CA · On-site +1

$107K - $150K/yr

Product Support Manager POSITION: Product Support Manager RECRUITMENT SALARY RANGE: $107,000 - $150,000* LOCATION: Field based role - Irvine/Los Angeles Metro Area -Travel 60% in region REPORTS TO:

Jaguar Land Rover

Product Support Manager

Irvine, CA · On-site

$107K - $150K/yr

Product Support Manager POSITION: Product Support Manager RECRUITMENT SALARY RANGE: $107,000 - $150,000* LOCATION: Field based role - Irvine/Los Angeles Metro Area -Travel 60% in region REPORTS TO:

PetersonCat

Product Support Manager

Redding, CA

$99K - $120K/yr

Peterson Cat has a need for a Product Support Manager at our Redding, CA location. SUMMARY This primary job function of this position is to oversee all branch operations at the store location.

Peterson

Product Support Manager

Redding, CA · On-site

$99K - $120K/yr

Peterson Cat has a need for a Product Support Manager at our Redding, CA location. SUMMARY This primary job function of this position is to oversee all branch operations at the store location.

Lam Research Corporation

Mgr, Product Support

Fremont, CA · On-site

$125K - $270K/yr

The group you'll be a part of At Lam, you'll be part of a growing Product Support Engineering team ... Responsible for the annual Performance Management & Development exercise of your direct reports.

BTAS

Product Support

El Segundo, CA · On-site

$138K - $175K/yr

Implement and manage support functions for fielding and maintaining readiness and operational capability of weapons systems, subsystems, and components. * Oversee product support functions for ...

BTAS, Inc.

Product Support

El Segundo, CA · On-site

$138K - $175K/yr

Implement and manage support functions for fielding and maintaining readiness and operational capability of weapons systems, subsystems, and components. * Oversee product support functions for ...

BTAS, Inc.

Product Support

El Segundo, CA · On-site

$87K - $160K/yr

Implement and manage support functions for fielding and maintaining readiness and operational capability of weapons systems, subsystems, and components. * Oversee product support functions for ...

BTAS

Product Support

El Segundo, CA · On-site

$87K - $160K/yr

Implement and manage support functions for fielding and maintaining readiness and operational capability of weapons systems, subsystems, and components. * Oversee product support functions for ...

BTAS

Product Support

El Segundo, CA · On-site

$138K - $175K/yr

Product Support LOCATION: El Segundo, CA REQUIRED SECURITY CLEARANCE: Active TS with SCI ... Manage and oversee support functions to maintain operational readiness of weapons systems ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in California

Product Support Manager information

See California salary details

$39K

$90.9K

$161.9K

How much do product support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for product support manager in California is $90,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $104,100.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in California?

The most popular types of Product Support jobs in California are:

What are popular job titles related to Product Support Manager jobs in California?

For Product Support Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in California look for?

The top searched job categories for Product Support Manager jobs in California are:

What cities in California are hiring for Product Support Manager jobs?

Cities in California with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,860 per year, or $43.7 per hour.

Product Support Manager

Orange, CA • On-site

Forklifts Group
Machinery Manufacturing • 11 - 50 employees
Learn more about Forklifts Groupexternal

$125K - $150K/hr

Full-time

Re-posted 17 days ago

Job description

Join Our Growing Company! Where Service Is Everything!
Location: Orange, California 92865
$125,000- $150,000
JOB SUMMARY
The Product Support Manager oversees product support operations at the branch level including parts and service. This role oversees that branch operations are delivered to meet or exceed customers’ expectations. The Product Support Manager directs an efficient and profitable operation through productive staffing, customer retention and growth, cost controls, achievement of objectives, and supporting corporate initiatives. This is a supervisory role.
ESSENTIAL FUNCTIONS
  • Monitors and controls the performance of the branch product support departments using appropriate reporting and tracking systems.
  • Establishes and maintains good working relationships with customers to encourage new and continued business.
  • Maintains competitive pricing and maintenance menus for frequent operations.
  • Promotes and follows through on corporate safety initiatives; drives safety performance to corporate goal of zero accidents and injuries.
  • Maintains proper staffing levels for the total branch from technicians to office support staff, as dictated by business levels.
  • Facilitates successful employee on-boarding and off-boarding, collaborating with HR as needed.
  • Fosters team-building while maintaining a positive, respectful, and enjoyable work environment.
  • Achieves operational and financial benchmarks annually.
  • Maintains proper levels of billable time, year over year sales growth, gross profit margin, operational profit margin, and total profitability.
  • Meets standards on management scorecard through monitoring and controlling processes.
  • Promotes and encourages outstanding customer service communication for the entire department, both internally and externally.
  • Enforces accountability standards through direct reports and manages staff to achieve operational goals.
  • Leads by example in following and enforcing company policies and procedures.
  • Controls operational costs by analyzing budgetary performance and implementing new cost cutting measures.
  • Works with equipment vendors to learn maintenance requirements and capabilities of new equipment in the marketplace.
  • Develops and implements new products and programs to bring to marketplace.
  • Provides support to the local sales team by fostering a good relationship with the sales manager, communicating sales and product support issues, and working towards growing the total branch performance.
  • Develops and maintains process documentation, including training and developing the technical and analytical skills of less experienced team members.
  • Partners with other team members and managers to identify and implement business improvements to achieve ongoing operational efficiencies.
  • Utilizes internal software program to generate analytical reports; ensures report accuracies and provides summaries for members of the operational department.
  • Regular attendance for weekly product support virtual meetings.
  • Performs other duties of a similar nature as required.
POSITION QUALIFICATIONS
EDUCATION
  • High School Diploma or equivalent; Bachelor’s Degree in Business or related field preferred.
EXPERIENCE
  • At least five years of progressively responsible experience in management, developing teams and leading people.
  • Previous mechanical experience required.
ADDITIONAL REQUIREMENTS
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently and to effectively prioritize demands and execute tasks.
  • Keen attention to detail.
  • Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
  • Strong project management and organizational skills.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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