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Product Support Manager Jobs in Ohio (NOW HIRING)

W. R. Grace & Co.

Based in Poznan, Poland this role reports to the Director, Product Management, who is located at our Worms, Germany site. The Product Support Specialist will be responsible for supporting and ...

Mettler Toledo

Product Support Specialist

Columbus, OH · On-site

... supporting innovation-especially for applications in hazardous environments. You'll collaborate ... Serve as the primary link between Product Management, Production, Quality, and Logistics ...

Mettler Toledo

Product Support Specialist

Columbus, OH · On-site

... supporting innovation-especially for applications in hazardous environments. You'll collaborate ... Serve as the primary link between Product Management, Production, Quality, and Logistics ...

Rudd Equipment

Product Support Rep

Cleveland, OH · On-site

Product Support Representative We are seeking a Product Support Representative responsible for ... With manager's guidance, provide the customer with technical, pricing, and available information ...

VPL, Inc

Product Support Analyst

Westerville, OH

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ... Manage Multiple Priorities:Effectively handle multiple projects simultaneously while maintaining a ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Ohio

Product Support Manager information

See Ohio salary details

$37.6K

$87.5K

$155.9K

How much do product support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for product support manager in Ohio is $87,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $100,300.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Ohio? For Product Support Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Ohio look for? The top searched job categories for Product Support Manager jobs in Ohio are:
What cities in Ohio are hiring for Product Support Manager jobs? Cities in Ohio with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Ohio as of August 2026, with employment types broken down into 70% Full Time, 10% Part Time, 15% Contract, and 5% Nights. Highlights an 100% In-person job distribution, with an average salary of $87,526 per year, or $42.1 per hour.

Technical Product Support Specialist

Communicarehealth

Blue Ash, OH • On-site

Full-time

Re-posted 21 days ago

Job description

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242


WHO ARE WE?

Never Alone. Where high-touch personal care and innovative technology intersect to create an integrated ecosystem of resources and support for a multitude of continued care needs and historical health inequities. A powerful, yet scalable solution, Never Alone increases connectivity and medical efficiencies, while simultaneously creating greater access to care for those who have chronic health conditions or have historically been underserved due to geography.

Job Summary:

Reporting to Product Support Manager, the Product Support Specialist I will be trained as the product champion on our proprietary SaaS platform and tasked with the front line support services within the Never Alone ecosystem within a distinct geographic region of the US. This role will provide support for the full customer life cycle experience. This includes rollout and implementation execution, proactive monitoring of technical issues and resolution documentation, as well as providing regular feedback to Product Teams for product roadmap considerations.

Duties/Responsibilities:

  • Serve as the first line of contact within a cross-functional team for customers and end users within a geographical region.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Working in tandem with Product Support Manager, provide daily support to users of mobile and desktop systems including empathetic listening, answering questions, analyzing problems, and ensuring customers' systems are always running.
  • Actively participate in new customer onboarding and implementation.
  • Train and re-train users to increase best practices and adoption of Never Alone mobile and desktop platforms.
  • Assist in version control and updating of training and support manuals.
  • Partner with the 24/7 Never Alone Customer Service Team to ensure customer success.
  • Create and implement support processes and procedures in collaboration with product and service desk.
  • Log daily support interactions with customers, end users, installation activities, reported technical issues, and completed solutions along with any further actions required.
  • Participates in testing new functionality and/or software upgrades.
  • Handles protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA).
  • Performs other duties as assigned.

Qualifications:

  • Bachelor's Degree (preferred) in related field or equivalent experience
  • Strong communication skills and ability to maintain professionalism in all circumstances
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Working knowledge of PC and Mac operating systems and Microsoft Office Applications
  • Technical Support experience preferred
  • Demonstrated problem solving ability that drives operational excellence
  • Some regional travel required

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