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Product Support Manager Jobs in Ohio (NOW HIRING)

Ohio Cat

Product Support Manager

Cadiz, OH · On-site

The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer ...

Teicon Group

$80.71 - $103.77/hr

Project Manager (m/w/d) Integrated Product Support IHRE VORTEILE * Gute Vereinbarkeit von Beruf und Privatleben: Dank eines hohen Remote-Anteils (bis zu 50%) fördern wir eine ausgewogene Work-Life ...

W. R. Grace & Co.

Based in Poznan, Poland this role reports to the Director, Product Management, who is located at our Worms, Germany site. The Product Support Specialist will be responsible for supporting and ...

VPL, Inc

Product Support Analyst

Westerville, OH

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ... Manage Multiple Priorities:Effectively handle multiple projects simultaneously while maintaining a ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ... Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a ...

Rudd Equipment

Product Support Rep

Cincinnati, OH · On-site

Product Support Representative We are seeking a Product Support Representative responsible for ... With manager's guidance, provide the customer with technical, pricing, and available information ...

Rudd Equipment

Product Support Rep

Cleveland, OH · On-site

Product Support Representative We are seeking a Product Support Representative responsible for ... With manager's guidance, provide the customer with technical, pricing, and available information ...

Rudd Equipment

Product Support Rep

Twinsburg, OH · On-site

Summary We are seeking a Product Support Representative responsible for promoting parts and service ... With manager's guidance, provide the customer with technical, pricing, and available information ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Ohio

Product Support Manager information

See Ohio salary details

$37.6K

$87.5K

$155.9K

How much do product support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for product support manager in Ohio is $87,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $100,300.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Ohio?

For Product Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Ohio look for?

The top searched job categories for Product Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Product Support Manager jobs?

Cities in Ohio with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $87,526 per year, or $42.1 per hour.

Product Support Manager

Cadiz, OH • On-site

Ohio Machinery Company
See more jobs at Ohio Machinery Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Description
Find YOUR fit at Ohio Cat (A Division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY:
The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer and employee relations, resulting in our support of above-average CSP, PINS, FMRG, and DCAL. They are responsible for managing operations across their specific locations, Service Centers, Field Service, and administrative tasks.
JOB QUALIFICATIONS:
  • High school diploma or equivalent required; a two- or four-year degree in a related field is preferred.
  • Six years of service and parts experience required.
  • Six years of managerial responsibility are required.

KEY COMPETENCIES:
  • Must be people-oriented and sales-driven: customer, territory, budget, cost control, and employee management skills. Ability to handle multiple tasks and has a teamwork ethic, along with knowledge of construction equipment. Ensure timely, effective resolution of customer concerns and complaints to maintain high customer satisfaction.
  • Develop and implement strategies to improve product support processes and procedures.
  • Train and mentor team members on product knowledge and customer service skills.
  • Collaborate with cross-functional teams to identify and address product issues and improve overall customer experience.

EMPLOYEE BENEFITS:
  • 401(k): Match and employer discretionary contribution.
  • Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
  • Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
  • Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:
While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

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