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Product Support Manager Jobs in Ohio (NOW HIRING)

Sysco

Product Support Advisor - Grocery

Cleveland, OH

$66K - $99K/yr

Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product ...

Apex Tool Group

$100 - $125/hr

Global Product Manager (m/w/d) Industrial Fastening Systems - DE - Westhausen Überblick Als Global Product Manager (m/w/d) verantworten Sie das internationale Produktportfolio unserer stationären ...

MPW

Production Support

East Liberty, OH · On-site

Monitor and manage fixture inventory to support production needs. * Assist in preventing production downtime by ensuring materials are available when needed. * Work collaboratively with teammates to ...

GE Aerospace

Support Equipment Program Manager

Evendale, OH · On-site

$123K/yr

Tracks, manages and coordinates SE to support development engine assembly and production activities * Lead SE try-out activities with the development assembly engineers to verify form, fit and ...

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Product Support Manager information

See Ohio salary details

$37.6K

$87.5K

$155.9K

How much do product support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for product support manager in Ohio is $87,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $100,300.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Ohio?

For Product Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Ohio look for?

The top searched job categories for Product Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Product Support Manager jobs?

Cities in Ohio with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $87,526 per year, or $42.1 per hour.

Sr. Product Support Engineer

Columbus, OH • On-site

Worthington Enterprises, Inc.
Manufacturing • 5 - 10K employees
Learn more about Worthington Enterprises, Inc.external

$80 - $100/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Worthington Enterprises rating

7.5

Company rating: 7.5 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

274th of 499 rated machine equipment manufacturers

Job description

The Product Support Engineer (PSE) provides technical support, ensures regulatory compliance, and serves as the design authority for the product portfolio of in-service products, which may include pressurized cylinders, consumer products/appliances, HVAC components, tools, or construction materials.

This role provides post‑launch technical product support, including evaluation and approval of engineering and artwork changes, configuration management, product marking compliance, and resolution of product application issues, while continually improving the quality of products.

Responsibilities include ensuring relevant regulatory codes and standards are understood and correctly applied, supporting product performance improvement and cost‑reduction initiatives, managing part obsolescence and supplier transitions, and providing technical guidance to engineering, sales, marketing, suppliers, and customers.

The position serves as a key advisor to New Product Development (NPD) and cross‑functional teams, ensuring product designs consider applicable domestic and international regulatory requirements, certification standards, and industry best practices.

The PSE will be relied upon to support continual improvement in order to enhance technical effectiveness, quality assurance, and operational efficiency.

Responsibilities
  • Provide technical/engineering support and design authority for fielded products. Support may span initiatives including product performance improvement, supplier work transfer, part obsolescence, or design change for manufacturability and/or cost reduction.
  • Review product designs/concepts and advise New Product Development (NPD) engineering teams of applicable regulatory requirements and industry standards while utilizing various Advance Product Quality Planning (APQP) tools and driving Production Part Approval Process (PPAP) as needed in support of product life cycle.
  • Configuration control/management review and approval of Engineering Change Orders (ECO) and Artwork Change Requests (ACR) for appropriate product markings.
  • Provide technical support for product engineering, sales, marketing, purchasing, supplier quality, and customer inquiries for post‑launch and in‑service products.
  • Support continual improvement with sites to improve quality performance and timely completion of quality activity, while ensuring compliance with relevant domestic/international codes, regulations, and customer requirements.
  • Other duties as assigned.
Desired Experience
  • BS Mechanical Engineering or equivalent experience.
  • Minimum 5 years’ experience with systems integration and configuration management of structural/mechanical components, industrial consumer products, or similar devices in a manufacturing environment.
  • Quality management system understanding and experience (e.g., ISO 9001, AS9100, IATF 16949).
  • Effective communication across functional roles across the business, both verbal and written.
  • Focus on continuous improvement for adaptive learning, knowledge management, and process efficiency growth.
  • Preferred: CAD/CAE and product data management (PDM) proficiency (e.g., SolidWorks).
  • Preferred: product certification marking and listing services, including UL listing, CE mark, and ETL mark.
  • Travel may vary up to 20%.
Benefits
  • Health, Dental, and Vision insurance that starts on your first day! Employer HSA contribution (up to $1,000/single or $2,000/family depending on plan type).
  • On‑site Medical Center, Pharmacy, Barbershop, and fitness center.
  • 401(K) Match + Employer contribution.
  • Employee Assistance Program.
  • Quarterly profit sharing (with no cap!).

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact careers@wthg.com.

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