ZipRecruiter

Log In

1

Product Support Manager Jobs (NOW HIRING)

Brandt

Area Manager of Product Support

Addison, TX · On-site

Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across ...

Aston Carter

Product Support Specialist

Cary, IL · On-site

$21 - $25/hr

In this role, you coordinate quality investigations, manage documentation and inquiries, and ... Experience with product quality support, order entry, data entry, and documentation systems.

Wonderschool

AI Product Support Lead

San Francisco, CA · On-site

You do not need a product management background to do this job. We are open to engineers, founders, support operators, and anyone who can build, ship, and stay deeply close to the customer. The Role ...

Quaker Eldon

Product Support Specialist

Eldon, MO · On-site

$22 - $25/hr

Position Overview The Product Support Specialist assists the Product Management team in a variety of ways including documentation, audits, and product research. The Product Support Specialist will be ...

Addison Group

Product Support Specialist

Allen, TX · On-site

$22 - $25/hr

The ideal candidate will have experience supporting technical or industrial product lines, managing customer inquiries, and working within ERP and CRM systems. This is an excellent opportunity for ...

Cooley LLP

Product Support Engineer

Chicago, IL

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidents * Act as liaison between users, project team(s), management, and vendors

next page

Showing results 1-20

All JobsProduct Support Manager Jobs

Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do product support manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
More about Product Support Manager jobs
What cities are hiring for Product Support Manager jobs? Cities with the most Product Support Manager job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
Who are the top companies hiring for Product Support Manager jobs? The top employers for Product Support Manager jobs are:
What states have the most Product Support Manager jobs? States with the most job openings for Product Support Manager jobs include:
What job categories do people searching Product Support Manager jobs look for? The top searched job categories for Product Support Manager jobs are:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.
Area Manager of Product Support

Area Manager of Product Support

Brandt

Addison, TX • On-site

Full-time

Posted 17 days ago

Job description

Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across our dealer network. This remote, territory-based role supports dealers across large geographic regions within the United States and requires extensive travel. 

This position plays a key role in supporting dealers and customers by strengthening dealer service capability, diagnosing field issues in coordination with Brandt’s Technical Support team, supporting repair execution, providing field-based warranty recommendations, and ensuring completion of Product Improvement Programs. The role is highly field focused and suited to someone with hands-on trailer industry experience who is comfortable working independently while collaborating closely with Sales, Technical Support, and Product teams

Duties & Responsibilities

  • Maintain strong working relationships with Service and Parts personnel at dealerships supporting Heavy Haul Trailers and Utility Trailers
  • Work directly with dealers and customers to diagnose, support, and resolve trailer service issues in the field
  • Lead and coordinate response to complex or high-impact product failures, including on-site support as required
  • Provide field-based technical input and recommendations to the Warranty team to support accurate and timely warranty claim adjudication
  • Assist in administering Company Warranty and Product Improvement Programs
  • Gather, document, and report clear, complete, and accurate failure data on recurring or unresolved issues, including trailer configuration, application, operating conditions, and failure mode
  • Assess real-world trailer application and usage to identify potential setup, operating, or application-related contributors to failures
  • Travel with dealer representatives as required to gather field information, verify configuration and setup, take measurements and photos, observe operating methods, and support dealer technicians with engineering-approved adjustments or repairs coordinated through Technical Support
  • Communicate directly with dealers, Territory Managers, and internal teams to ensure alignment and continuity throughout the issue resolution process
  • Provide structured field feedback to Technical Support to support root cause analysis, escalation, and continuous product improvement
  • Monitor customer and dealer satisfaction following issue resolution and support follow-up actions as required
  • Support field update plans, service communications, and Product Improvement Program execution
  • Promote Parts programs and support parts sales growth through technical credibility and dealer engagement
  • Support dealer readiness by encouraging appropriate parts stocking and service capability for Brandt products
  • Assist in the development and delivery of dealer service and warranty training
  • Provide secondary product support for Brandt-manufactured Attachments, primarily related to setup, configuration, and application
  • Contribute to and support the overall Customer Support Strategy in coordination with Sales and Product teams
  • Travel extensively across the assigned territory, up to 70 percent, including extended and irregular trips driven by customer or dealer needs

 #LI-Onsite


Required Skills
  • Hands-on experience supporting or servicing Heavy Haul Trailers, Utility Trailers, or similar trailer or transport equipment
  • Solid working knowledge of trailer systems, including axles, suspension, braking, steering, hydraulics, electrical, and structural components
  • Ability to diagnose field issues, assess application and usage, and support failure analysis to identify root causes
  • Experience working directly with dealers or customers in a technical support, service, or field-based role
  • Comfortable working independently in a field-focused position while coordinating with internal support teams
  • Strong written and verbal communication skills, including clear technical documentation
  • High level of customer focus, professionalism, and sound technical judgment
  • Willingness and ability to travel extensively across large geographic territories, including extended and irregular trips
  • Mechanical Technologist, Journeyperson, or other relevant technical education and experience is considered an asset
  • Valid Driver’s License

Required Experience

Apply