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Product Support Manager Jobs (NOW HIRING)

John Deere

Product Support Specialist Primary Location ... Queensland Job Grade: 7 Hiring Manager : Marko Koelln The Opportunity At John Deere, we are ...

Rust-Oleum

Product Support Representative

Vernon Hills, IL · On-site

$23 - $25/hr

Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm) Rust-Oleum Corporation is a worldwide leader in protective ...

Cooley LLP

Product Support Specialist

Santa Monica, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Cooley LLP

Product Support Specialist

Palo Alto, CA

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

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Product Support Manager information

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$39.5K

$92.1K

$164K

How much do product support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

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Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Vice President - Production Support Manager

Morgan Stanley

South Jordan, UT • On-site

Full-time

Re-posted 28 days ago

Morgan Stanley rating

8.3

Company rating: 8.3 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

36th of 152 rated financial services

Job description

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Software Production Management & Reliability Engineering] position at Vice President level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on.
Position Description:
We are seeking an experienced Production Support Manager to join our Global Operations Reliability and Production Engineering team in South Jordan, Utah. The successful candidate will represent and manage critical incidents across a diverse portfolio of over 1,000 applications, ensuring stability, performance, and regulatory compliance for internal and external clients. This role requires both technical and business acumen, exceptional communication skills, and flexibility to operate in a dynamic, high-pressure environment, including rotational on-call and weekend coverage.
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives, and build strong relationships with senior stakeholders. The ideal candidate will be a proactive, hands-on leader who excels at mastering innovative technologies and processes, fostering a culture of continuous improvement, and influencing technology and business decisions across the firm.
What you'll do in the role:
  • Provide strategic leadership and oversight for complex distributed and cloud platforms, ensuring operational excellence and regulatory compliance.
  • Lead and manage critical incidents, ensuring timely resolution and effective communication with executive management and business stakeholders.
  • Troubleshoot and resolve issues across hardware, software, application, network, and cloud stacks.
  • Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally.
  • Mentor and manage a high-performing production support team, promoting continuous improvement, learning, and resilience.
  • Drive automation, toil reduction, and enhancements in observability, monitoring, and reliability across platforms.
  • Own and evolve documentation, knowledge sharing, and best practices for global teams.
  • Collaborate with development and infrastructure teams to resolve support issues and implement reliability solutions.
  • Represent production support in executive forums, influencing technology and business decisions.
  • Operate in a 'follow-the-sun' support model, with rotational on-call and weekend coverage.
  • Develop and implement programs to establish and enhance reliability and production management practices in the department.
  • Function as a buffer between support and development teams, reducing escalations and resolving issues within production management.
  • Support end users and business functions in day-to-day operations.

What you'll bring to the role:
  • Bachelor of Computer Science, Engineering, or a related field.
  • Minimum 8+ years of hands-on experience in Production Support, Production Management, or a similar technical leadership role.
  • Proven people management and team leadership experience.
  • Strong working knowledge of UNIX/Linux operating systems, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres, Snowflake, MongoDB).
  • Experience troubleshooting large-scale distributed applications and managing critical incidents.
  • Hands-on experience supporting applications deployed on cloud platforms, particularly Azure.
  • Expertise in analyzing, debugging, and troubleshooting complex applications, infrastructure, and database issues.
  • Excellent and confident communicator, able to manage high-pressure environments and executive-level communication.
  • Flexibility in working hours, including rotational on-call and weekend coverage.
  • Experience supporting financial industry systems is highly valued.
  • Knowledge of ITIL, SDLC, and Agile development practices.
  • Experience with cloud/distributed computing technologies and certifications is a plus.
  • Familiarity with modern observability and monitoring tools (e.g., Azure Monitor, AppInsights, Prometheus, Grafana, Datadog, Kubernetes, Docker, Ansible).
  • Experience using and configuring DevOps tooling (e.g., Terraform), and in instrumenting application endpoints for logging, metrics, and events.
  • Strong documentation and knowledge-sharing skills.
  • Experience in implementing reliability engineering and production management program

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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About Morgan Stanley

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Since our founding in 1935, Morgan Stanley has been committed to serving local and global communities by being a market leader in Investment Banking, Securities, Investment Management and Wealth Management services. Our belief that capital can work to benefit all of society inspires us to put our clients first, lead with exceptional ideas, hold our business to high ethical standards, and give back to communities around the world through philanthropy and public works. We have a smart casual dress code and operate under a philosophy that balances work with your personal life. Our people's talent, passion, and expertise is the fuel on which our organization runs, therefore, our people are our greatest asset. Diversity and inclusiveness is a critical component for our success and it is our priority to continue building a firm that values the unique background and identity of every one of our employees, thus enabling our people to bring their full, and best selves to work each day. Teamwork is the essence of our approach, and so are the values of integrity, excellence, and enabling our people to achieve at the highest levels. We invite you to learn more about our commitment to diversity and serving our community.

Industry

Finance and insurance and software development

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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