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Product Support Manager Jobs (NOW HIRING)

Stripe

Staff Product Manager, Support Experience

The Staff Product Manager for Support Experience will be responsible for building the platform that enables Stripe's AI agent to assist users effectively across various products, enhancing the ...

Leidos

Senior Product Support Analyst

Huntsville, AL · On-site

$105K - $190K/yr

The Senior Product Support Analyst - DMSMS / Obsolescence Management serves as an experienced Integrated Product Support (IPS) professional responsible for identifying, analyzing, and mitigating ...

Komatsu

Product Support Sales Representative

Lexington, KY · On-site

$18 - $20/hr

You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively ...

Komatsu

Product Support Sales Representative

Lexington, KY · On-site

$17.50 - $19.50/hr

You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm) Rust-Oleum Corporation is a worldwide leader in protective ...

Cooley LLP

Product Support Specialist

Chicago, IL

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

onPeak LLC

Product Support Specialist

The Product Support Specialist serves as a key member of the Product & Technology team, helping ... Reporting to the Director of Product Management, this role offers an excellent opportunity to build ...

WebTime

Product Support Specialist

Fairfield, CT · Remote

$50K - $60K/yr

As a product support specialist you'll assist existing clients as a subject matter expert on our ... Manage implementation project plans for new clients including on-site and remote installs ...

Relocity

Product Support Specialist

The Product Support Specialist serves as the first line of support for Relocity's platform, helping ... Manage incoming support requests through Intercom and other support channels * Respond to internal ...

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Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do product support manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
More about Product Support Manager jobs
What cities are hiring for Product Support Manager jobs? Cities with the most Product Support Manager job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
Who are the top companies hiring for Product Support Manager jobs? The top employers for Product Support Manager jobs are:
What states have the most Product Support Manager jobs? States with the most job openings for Product Support Manager jobs include:
What job categories do people searching Product Support Manager jobs look for? The top searched job categories for Product Support Manager jobs are:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.
Staff Product Manager, Support Experience

Staff Product Manager, Support Experience

Stripe

Remote

Full-time

Posted 14 days ago

Job description

Job Summary:
Stripe is a financial infrastructure platform for businesses that aims to increase the GDP of the internet. The Staff Product Manager for Support Experience will be responsible for building the platform that enables Stripe’s AI agent to assist users effectively across various products, enhancing the overall customer support journey.
Responsibilities:
• Create the home for product teams to safely build out, understand and improve their conversational experiences.
• Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
• Integrate human and AI conversations in the platform so that teams can understand and manage both.
• Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and 3rd party use cases.
• Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
• Partner with the Conversation UX team to unlock novel capabilities for the AI agent.
Qualifications:
Required:
• 12+ years of experience as a Product Manager
• Deep user empathy and a high bar for user experience
• Experience developing a multi-year vision, strategy and roadmap for large scale products
• Experience leading cross-team initiatives from ideation to execution
• Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
• Strong written and verbal communication skills
Company:
Stripe is a financial technology company that provides online payment processing and payment infrastructure for businesses. Founded in 2010, the company is headquartered in South San Francisco, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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