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Product Support Manager Jobs in Kansas (NOW HIRING)

Garmin

Product Support Specialist - Golf

Olathe, KS · On-site

Product Support Specialist - Golf We are seeking a full-time Product Support Specialist - Golf at ... Work a consistent and reliable schedule as identified by management. Basic qualifications: * High ...

Garmin

Product Support Specialist - Golf

Olathe, KS · On-site

Product Support Specialist - Golf We are seeking a full-time Product Support Specialist - Golf at ... Work a consistent and reliable schedule as identified by management. Basic qualifications: * High ...

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Product Support Manager information

See Kansas salary details

$35.2K

$82.1K

$146.3K

How much do product support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for product support manager in Kansas is $82,108.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Kansas?

For Product Support Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Kansas look for?

The top searched job categories for Product Support Manager jobs in Kansas are:

What cities in Kansas are hiring for Product Support Manager jobs?

Cities in Kansas with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Kansas as of August 2026, with employment types broken down into 75% Full Time, 10% Part Time, 5% Temporary, 5% Contract, and 5% Nights. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $82,108 per year, or $39.5 per hour.

Team Leader Product Support Engineering

Garmin International, Inc.

Olathe, KS • On-site

Full-time

Re-posted 18 days ago

Garmin rating

8.8

Company rating: 8.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

14th of 159 rated electronics manufacturers

Job description

Overview
We are seeking a full-time Team Leader Product Support Engineering at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for leading and directing a team of Electrical Engineers and Technicians that support and maintain electronic components, products, and systems while enhancing existing designs, improving production techniques, improving test procedures, and focusing on project execution.
Essential Functions
  • Directly supervise various levels of design team members by setting the tone for the team environment and providing individualized coaching, training and mentoring
  • Work with the Manufacturing, Customer Repair, Quality Assurance, and Product Support teams to identify opportunities for design changes that improve factory capacity, product reliability, and customer experience
  • Work with Purchasing, Component Engineering, and Forecast teams to identify and coordinate solutions for end-of-life components, component shortages, and change notifications from suppliers
  • Coordinate sustainment project planning across the Design Engineering Team, and work with other Team Leads to ensure sustainment work is planned, staffed, and executing to plan
  • Participate in recruiting activities, interview, hire, train, and evaluate performance for the team
  • Participate in design reviews, assuring proper attendees and proper coverage of topics, imparting lessons learned and good design practices to all that attend
  • Ensure the team meets overall design goals in accordance with the product development and sustainment plans or market requirements
  • Ensure the design is partitioned appropriately and assigned to qualified engineers
  • Monitor progress of the design team in meeting product requirements and schedule compliance as well as ensuring appropriate lab and field testing is performed
  • Assist Product Support Engineers and Technicians in performing tradeoff analysis of different circuit options
  • Understand production needs and ensure that engineers are working effectively with the production group as well as facilitating teamwork with other groups inside Garmin (software, mechanical, sales, QA, etc.)

Basic Qualifications
  • Bachelor's or Master's Degree in Electrical Engineering or Computer Engineering or related field AND 5 years relevant experience OR a minimum of 10 years relevant experience
  • Excellent Academics (cumulative GPA greater than or equal to 3.0 as a general rule)
  • Knowledge of engineering and manufacturing processes and documentation
  • Knowledge of Garmin's product lines and customer needs
  • Broad technical knowledge and skills in various areas of Electrical Engineering (e.g., analog, digital, RF, and/or DSP)
  • Detailed knowledge and experience with test equipment and software tools for electronics design, testing and documentation
  • Demonstrated strong and effective verbal, written, and interpersonal communication skills
  • Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment

Desired Qualifications
  • Outstanding academics (cumulative GPA greater than or equal to 3.5)
  • Previous leadership or mentorship experience

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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