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Player Development Jobs (NOW HIRING)

Delaware Park Casino & Racing

$90 - $120/hr

Lead, supervise, hire, train, schedule, and develop the Player Development and Asian Marketing teams. * Serve as a role model by fostering a culture of professionalism, accountability, and ...

New

Boyd Gaming

Player Development Manager

Northwood, IA · On-site

Responsible for assisting in the creation of player development programs that acquire and maintain new and existing business and guest loyalty. Provide strategic leadership and direction for the ...

Boyd Gaming

Player Development Manager

Northwood, IA · On-site

Responsible for assisting in the creation of player development programs that acquire and maintain new and existing business and guest loyalty. Provide strategic leadership and direction for the ...

Seminolehardrock

Issues Player's Club cards and promotes the program and related promotions. * Increases the growth of gaming revenues through development of a targeted customer base as pre-determined by management.

DraftKings

Player Development Executive

As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal ...

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How much do player development jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for player development in the United States is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.04 per hour, depending on experience, location, and employer.

What is a player development?

A Player Development job focuses on building relationships with players, VIPs, or high-value customers in a casino or sports setting to enhance their experience and loyalty. Responsibilities often include identifying and cultivating key players, offering personalized services, coordinating events, and ensuring top-tier guest satisfaction. This role requires strong communication skills, knowledge of gaming operations, and the ability to analyze customer behaviors. Successful Player Development professionals help drive revenue by fostering long-term customer engagement and retention.

What are the primary day-to-day responsibilities in a player development role?

In a Player Development position, your daily tasks usually involve building and maintaining relationships with high-value guests, communicating special promotions or events, and ensuring guests have an exceptional experience on property. You'll often coordinate personalized services, resolve guest inquiries, and collaborate closely with marketing, hotel, and gaming staff to deliver tailored experiences. It’s common to monitor guest activity through specialized systems and make recommendations for targeted offers or rewards. Success in this role requires a proactive approach and a strong focus on guest satisfaction, with frequent face-to-face and phone interactions.

What are the key skills and qualifications needed to thrive in the player development position, and why are they important?

To thrive in Player Development, you need a strong background in customer service, relationship building, and a solid understanding of gaming or casino operations, often supported by previous hospitality or guest services experience. Familiarity with CRM (Customer Relationship Management) platforms and player tracking systems is typically required. Outstanding interpersonal skills, discretion, and the ability to anticipate guest needs make someone stand out in this position. These competencies are crucial for attracting, retaining, and maximizing the satisfaction of loyal customers in a competitive gaming environment.

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Player Development jobs near you
Infographic showing various Player Development job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $45,409 per year, or $21.8 per hour.

Player Development Manager

Delaware Park Casino & Racing

On-site

$90 - $120/hr

Other

Posted yesterday

New

Job description

JOB RESPONSIBILITIES:
  • Lead, supervise, hire, train, schedule, and develop the Player Development and Asian Marketing teams.
  • Serve as a role model by fostering a culture of professionalism, accountability, and exceptional guest service.
  • Coach, mentor, and develop Executive Hosts and Asian Executive Hosts to ensure adherence to company service standards and performance expectations.
  • Clearly communicate departmental goals, performance expectations, and service standards while providing ongoing guidance and feedback.
  • Address team member concerns and resolve workplace issues professionally, ensuring timely and effective follow-up.
  • Maintain strict confidentiality regarding employee matters and sensitive departmental information.
  • Ensure the consistent delivery of exceptional guest service across all areas of responsibility.
  • Respond to, investigate, and resolve guest concerns and issues with professionalism, discretion, and adherence to established policies and procedures.
  • Foster strong guest relationships through personalized service and proactive engagement.
  • Ensure compliance with all company policies and procedures, Delaware Lottery Rules and Regulations, and all other applicable regulatory requirements.
  • Handle confidential and sensitive information with integrity and discretion.
  • Oversee departmental operations to ensure efficiency, consistency, and alignment with organizational objectives.
  • Lead and develop Player Development initiatives to achieve targeted growth in player reinvestment, gaming revenue, guest engagement, and host productivity metrics.
  • Collaborate with internal departments to communicate and execute special events, promotions, tournaments, drawings, and marketing programs.
  • Assist with the planning, execution, and evaluation of marketing events and promotional activities as needed.
  • Manage and administer Executive Host and Asian Executive Host incentive plans in partnership with Planning & Analysis and the Vice President of Marketing.
  • Ensure adherence to approved marketing budgets and support pre- and post-event performance analyses.
  • Provide operational support during events, promotions, tournaments, and drawings as necessary.
  • Perform other duties as assigned.
JOB REQUIREMENTS:
  • Bachelor's degree required.
  • Minimum of five (5) years of progressive Casino Marketing experience required.
  • Experience leading and developing high-performing teams preferred.
  • Strong leadership, coaching, interpersonal, and guest service skills.
  • Excellent verbal, written, and organizational skills.
  • Proficiency in Microsoft Office Suite and Casino Marketplace systems.
  • Ability to work independently with minimal supervision while also collaborating effectively across departments.
  • Demonstrated ability to handle sensitive and confidential information with discretion.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to comprehend, retain, and effectively execute written, verbal, and demonstrated instructions.
  • Must be able to successfully complete the Delaware State Lottery background investigation and licensing process.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
  • Must be able to lift, push, and/or pull up to 50 pounds without difficulty.
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