· Guest Services Excellence
o Greet and assist guests with check-in/check-out procedures, ensuring a personalized and efficient experience.
o Address and resolve guest questions, concerns, and special requests promptly.
o Exhibit all conduct in accordance with Mississippi Gaming regulations and SSC.
· PBX Operation & Phone Etiquette
o Manage the telephone system (PBX): route calls, take messages, and provide accurate information—in a tone that says, “we’ve got you.”
o Maintain call logs and follow up on missed calls or voicemail inquiries within established service standards.
· Player Services Coordination
o Handle player’s club inquiries and enrollment; educate guests on tier benefits, promotions, and point redemptions.
o Collaborate with the casino’s Player Development team to streamline reward issuance and problem-solve account issues, ensuring every guest plays (and stays) happy.
· Marketing & Promotions Support
o Assist marketing with promotional events: setup, guest engagement, and post-event follow-through when scheduled.
o Distribute promotional materials, explain current offers, and sign-up guests for upcoming events—because the only thing better about today is knowing about tomorrow’s party.
· Cross-Functional Collaboration
o Coordinate with Food & Beverage, Security, Housekeeping, and Marketing to anticipate guest needs and uphold safety and cleanliness standards.
o Provide feedback and ideas to leadership on enhancing offerings, drawing on your front-line insights.
· Administrative Duties
o Maintain accurate logs (guest complaints, etc).
o Process cash or comp transactions in compliance with casino policies.
o Other duties as assigned.