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Phone Operator Jobs in California (NOW HIRING)

HV Global Marketing Corporation

$22/hr

Hourly Rate: $22.00 JOB SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls ...

County of Los Angeles

TELEPHONE OPERATOR

Los Angeles, CA · On-site

$52K/yr

Experience operating SPOK Automatic Call Distribution-Interactive Voice Response Call Center ... Tanisha Buggs, Exam Analyst (213) 288-7000 tbuggs@dhs.lacounty.gov CALIFORNIA RELAY SERVICES PHONE ...

Family Health Care Centers of Greater Los Angeles, Inc.

Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas: * Optimal per-call transactions * Timely & non ...

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Phone Operator information

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$9

$17

$24

How much do phone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for phone operator in California is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.23 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
More about Phone Operator jobs

What are the most commonly searched types of Phone Operator jobs in California?

The most popular types of Phone Operator jobs in California are:

What are popular job titles related to Phone Operator jobs in California?

For Phone Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Phone Operator jobs in California look for?

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What cities in California are hiring for Phone Operator jobs?

Cities in California with the most Phone Operator job openings:

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For Phone Operator jobs in CA, the most frequently searched job titles are:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in California as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Royal Service Agent (Hotel Phone Operator)

San Francisco, CA • On-site

AccorHotel
See more jobs at AccorHotelexternal

$35.64/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Fairmont San Francisco Front Office Assistant

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website to find out more about our company. EOE/M/F/D/V

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller
  • Take ownership of the caller's request and ensure follow up according to the hotel's standards and taking messages if necessary.
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the "Royal Service" software system
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Have full knowledge of the hotel's emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Hourly Rate: $35.64 USD Gross per hour

Your skills and experience include:

  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Must have proof of eligibility to work in the United States. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

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