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Performance Manager Jobs in Arkansas (NOW HIRING)

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Performance Manager information

See Arkansas salary details

$33.1K

$82.3K

$126.9K

How much do performance manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for performance manager in Arkansas is $82,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $104,200.00 per year, depending on experience, location, and employer.

How does a performance manager typically collaborate with other departments to drive organizational success?

Performance Managers work closely with leaders and teams across departments—such as HR, operations, and finance—to align performance metrics with organizational goals. They often facilitate regular meetings to review progress, provide feedback, and identify areas for improvement. This role requires strong communication skills and the ability to translate data insights into actionable strategies that support both team development and business objectives. Effective collaboration ensures that performance initiatives are integrated and sustained throughout the organization.

What is the difference between Performance Manager vs Performance Analyst?

AspectPerformance ManagerPerformance Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; often certifications in performance managementBachelor's degree in Business, Data Analysis, or related; certifications in data analysis or performance metrics
Work EnvironmentOversees teams, collaborates with management, develops performance strategiesAnalyzes data, prepares reports, supports performance improvement initiatives
Employer & Industry UsageCommon in HR, corporate, and organizational settingsUsed in similar environments, often within HR, operations, or consulting firms

The Performance Manager focuses on developing and implementing performance strategies across teams, while the Performance Analyst primarily analyzes data to support performance improvements. Both roles require similar educational backgrounds and are integral to organizational success, but they differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a performance manager, and why are they important?

To thrive as a Performance Manager, you need a strong background in analytics, goal-setting frameworks, and organizational development, often supported by a degree in business or human resources. Familiarity with performance management systems, HR analytics tools, and project management software is typically required. Excellent communication, leadership, and problem-solving abilities set standout candidates apart in this role. These skills and qualities are crucial for driving employee productivity, aligning team objectives with organizational goals, and fostering a culture of continuous improvement.

What is a performance manager?

A performance manager seeks to create a system in which employees can perform at their best by creating clear goals and expectations. Rather than a traditional corporate system of employee appraisal and evaluation, performance managers try to communicate end goals and align each employee’s work with these aims. In this role, you may seek the development of benchmarks so that the company’s departments or groups can measure their progress concretely. This is an ongoing effort. Benchmarks and goals must change, so you must continually find new ways to measure progress and to inspire effort.

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Performance Manager jobs near you
Infographic showing various Performance Manager job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $82,300 per year, or $39.6 per hour.

(USA) Senior Manager, Contact Center-Business Performance & Analytics

Sam's Club

Decatur, AR • On-site

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Sam's Club rating

6.4

Company rating: 6.4 out of 10

Based on 2,016 frontline employees who took The Breakroom Quiz

17th of 39 rated national retailers

Job description

Position Summary... What you'll do...Role summary:
Walmart is seeking a Senior Manager, Contact Center to lead and optimize contact center operations, ensuring exceptional member service and operational efficiency. This role requires strategic oversight of performance management, data analysis, and risk mitigation while fostering cross-functional collaboration. The successful candidate will apply thought leadership and critical thinking to drive continuous improvement and development management within the team. Strong interpersonal communication and problem-solving skills are essential to effectively manage resources and deliver measurable results aligned with organizational goals. Overall responsible for the management and design of all performance measures on a quarterly basis. 
About the team:
The team is dedicated to driving operational excellence by leading business performance, analytics, and strategic initiatives that enhance the Member experience. Collaborating across Operations, Business Insights, Data Science, Product, and vendor teams, they define KPIs, analyze trends, and implement data-driven solutions to optimize contact center performance. This group emphasizes continuous improvement, critical thinking, and accountability through performance metrics and operational reviews. By combining strategic insight with effective execution, the team advances organizational goals, improves efficiency, and fosters collaboration and innovation within the Member Support organization. 
What you'll do:
  • Lead and oversee data  of BPO partners and internal Associates through trend analysis and cross functional root cause analysis
  • Develop and implement strategies to optimize performance management and enhance associate development.
  • Utilize data analysis and performance reporting to identify trends, mitigate risks, and drive continuous improvement.
  • Foster cross-functional collaboration to align contact center initiatives with broader organizational goals.
  • Provide thought leadership and guidance to teams, promoting effective problem solving and critical thinking.
  • Manage resources and staffing to meet service level targets and operational demands.
  • Lead the WFM forecasting (WFaaS) team in Walmart to ensure proper staffing and volume forecasting.

What you'll bring:
  • Strong leadership skills with the ability to lead cross-functional teams and drive development management initiatives.
  • Expertise in data analysis and statistics to inform decision-making and optimize contact center performance.
  • Excellent interpersonal communication skills to foster collaboration and effective stakeholder engagement.
  • Demonstrated problem-solving and critical thinking abilities to address complex operational challenges.
  • Experience in performance reporting and call center environment management to ensure service excellence.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in Business, Retail Management, Technology, Communications, or related
field and 4 years’ experience in retail management, business, technology, communications, or related area. Option 2: 6 years’ experience in
business, technology, communications, or related area.
2 years’ supervisory experience.
5 years’ experience in customer service, contact center, service desk, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Project Management, Supervisory experience Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management Project Management - Project Management Professional - CertificationPrimary Location... 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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