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Order Desk Jobs (NOW HIRING)

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA · On-site

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA · On-site

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA · On-site

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

VWI

Program Manager (Ft. Carson)

Colorado Springs, CO · On-site

Carson, CO, and they are seeking a Program Manager to oversee the Service Order Desk Support operation. The role involves ensuring compliance with contract terms and managing the performance of ...

D. R. Horton

$50 - $75/hr

Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk, the Property Research unit, and any Service Clerks * Demonstrate superior customer service skills in ...

New

D. R. Horton

Title Systems Administrator

Conroe, TX · On-site

$50 - $75/hr

Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk, the Property Research unit, and any Service Clerks * Demonstrate superior customer service skills in ...

DR Horton

Title Systems Administrator

Conroe, TX · On-site

Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk, the Property Research unit, and any Service Clerks * Demonstrate superior customer service skills in ...

DR Horton, Inc.

Title Systems Administrator

Conroe, TX · On-site

Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk, the Property Research unit, and any Service Clerks * Demonstrate superior customer service skills in ...

DHI Mortgage

Title Systems Administrator

Conroe, TX · On-site

Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk, the Property Research unit, and any Service Clerks * Demonstrate superior customer service skills in ...

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Order Desk information

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How much do order desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for order desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What does an order desk do?

An Order Desk is responsible for processing customer orders, managing inquiries, and ensuring that orders are accurately entered and fulfilled. They act as a liaison between customers, sales teams, and warehouse staff to coordinate the flow of goods and information. Typical tasks include confirming product availability, tracking shipments, resolving issues, and providing excellent customer service throughout the order process.

What are the key skills and qualifications needed to thrive as an order desk specialist, and why are they important?

To excel as an Order Desk Specialist, you need strong attention to detail, organizational skills, and experience in order processing, typically supported by a high school diploma or equivalent. Familiarity with order management software, ERP systems, and basic Microsoft Office applications is often required. Outstanding customer service, problem-solving abilities, and clear communication make you stand out in this role. These skills ensure accurate order fulfillment, efficient workflow, and high customer satisfaction in a fast-paced environment.

What are some common challenges faced by professionals working at an order desk, and how can they be managed effectively?

Order Desk professionals often encounter challenges such as handling high volumes of orders, managing last-minute changes, and resolving discrepancies between customer requests and inventory availability. Effective communication with both customers and internal teams, strong organizational skills, and familiarity with order management software are essential to address these issues. Proactively prioritizing tasks and maintaining accurate records can help prevent errors and ensure smooth order processing. Additionally, collaborating closely with sales, shipping, and inventory departments supports efficient problem-solving and customer satisfaction.

What is the difference between Order Desk vs Customer Service Representative?

AspectOrder DeskCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentAssisting customers with inquiries, complaints, and support related to products or services
Required SkillsOrder management, data entry, communication, basic product knowledgeCommunication, problem-solving, product knowledge, conflict resolution
Work EnvironmentOffice or warehouse settings, often with order management softwareCall centers, retail stores, or office environments
Common Industry UsageRetail, e-commerce, wholesaleRetail, service industries, telecommunications

While both roles involve customer interaction, the Order Desk focuses on processing orders and managing logistics, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps employers and job seekers target the right skills and expectations for each position.

What are the duties of an Order Desk?

An Order Desk handles processing customer orders, verifying order details, entering data into order management systems, and coordinating with shipping and inventory teams to ensure timely delivery. They also communicate with customers regarding order status and resolve any issues that arise during the order fulfillment process.
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Order Desk jobs near you
Infographic showing various Order Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Lead Ready-Mix Order Taker/Customer Service Representative

711 Materials, Inc.

Stockton, CA

$37 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

"OUR PEOPLE ARE OUR STRATEGY"
We are growing and in need of a Dispatcher for our 711 Materials, Inc. Facility.
Come join a team with a great company culture that offers competitive wages and benefits!! We offer Paid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development. 

We are looking for a dependable, level-headed Lead Order Taker / Customer Service Representative to take ownership of our order desk and guide a small team of order takers/CSRs. This role is the primary point of escalation for customers placing and confirming concrete orders, sets the daily order and scheduling priorities, and works closely with dispatch, drivers, and plant staff to keep orders moving smoothly through a fast-paced, deadline-driven environment. The ideal candidate is a proven leader who is bilingual, computer-savvy, customer-focused, and comfortable making calls under pressure.

Duties and Responsibilities:
  • Lead and coordinate the day-to-day work of the order desk, including assigning coverage, prioritizing calls/orders, and stepping in during peak volume. 
  • Serve as the primary point of escalation for complex, difficult, or time-sensitive customer orders and complaints. 
  • Take incoming customer orders by phone, email, or in person, and ensure they are entered accurately into the order/dispatch system. 
  • Schedule concrete orders and coordinate delivery times with dispatch, drivers, and plant operations, resolving scheduling conflicts as they arise. 
  • Firm up (confirm) orders with customers ahead of scheduled pours, including quantities, mix design, slump, and delivery windows. 
  • Communicate order changes, delays, or cancellations promptly to all affected parties (customers, dispatch, drivers) and ensure the team does the same. 
  • Run, review, and distribute daily/weekly reports (order logs, load counts, delivery schedules) to operations and management. 
  • Train, mentor, and onboard new order takers/CSRs on systems, processes, and customer service standards. 
  • Monitor order accuracy and customer service quality, and coach the team on improvements. 
  • Maintain clear, organized records of orders, changes, and customer communications. 
  • Support and steady the team during high-volume, fast-paced periods (peak pour season) while maintaining accuracy under pressure. 
Skills Required:
  • Demonstrated leadership ability, with experience guiding, training, or mentoring others. 
  • Good attitude and professionalism, even under pressure. 
  • Level-headed decision-making, especially when schedules change last minute or conflicts arise. 
  • Ability to work at a fast pace and manage multiple orders, calls, and priorities at once. 
  • Strong customer service skills, both in person and over the phone, including handling escalations. 
  • Bilingual (English/Spanish preferred) to support a diverse customer and driver base. 
  • Willingness to learn new systems, products, and processes, and to teach them to others. 
  • Solid working knowledge of logistics, scheduling, and dispatch operations. 
  • Creative and critical thinking to solve scheduling conflicts and order issues on the fly. 
  • Solid computer skills (order entry/dispatch software, email, spreadsheets). 
  • Prior experience in ready mix concrete, construction materials, or a related logistics/dispatch role preferred. 
  • 2+ years of experience in an order desk, dispatch, or customer service role, ideally in ready mix or construction materials. 
  • Prior experience supervising, training, or leading a small team. 
  • Familiarity with dispatch or order management software (e.g., Command Alkon, Titan, or similar). 
  • Solid understanding of concrete mix designs, slump, and industry terminology. 
  • Experience building and interpreting operational reports.
AFFIRMATIVE ACTION STATEMENT: 
Applicants must be currently authorized to work in the United States. 
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.