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Order Desk Jobs (NOW HIRING)

Prosource Wholesale

Order Processing

Salt Lake City, UT · On-site

$19 - $27/hr

Maintain Zoho Orders Desk Tickets - Tracking of order creation time: Approved estimates that are ready for conversion into a Sales Order (SO) will be submitted to the Zoho Order Desk as a ticket.

TVS Pro

Order Processing

South Salt Lake, UT · On-site

$19 - $27/hr

Maintain Zoho Orders Desk Tickets - Tracking of order creation time Approved estimates that are ready for conversion into a Sales Order (SO) will be submitted to the Zoho Order Desk as a ticket.

Angelus Block Co., Inc.

Be Seen First

Customer Service Order-Desk Representative

Orange, CA · On-site

$23 - $26/hr

Angelus Block Company, Inc. is currently seeking to hire a Full-time Customer Service - Order Desk for our Orange, CA Plant . The Customer Service Representative will assist customers and process ...

Icom America, Inc.

$23 - $30/hr

... order requests while demonstrating exceptional customer service. The Customer Service Department ... Icom Operations and Procedures handbook (including all desk procedures) * JD Edwards E1 software ...

Xerox

Order Desk Operator - Seattle, WA

Seattle, WA · On-site

General Information City Seattle State/Province Washington Country United States Date Thursday, August 27, 2026 Working time Full-time Ref# 20040387 Job Level Individual Contributor Job Type Early ...

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How much do order desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for order desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What does an order desk do?

An Order Desk is responsible for processing customer orders, managing inquiries, and ensuring that orders are accurately entered and fulfilled. They act as a liaison between customers, sales teams, and warehouse staff to coordinate the flow of goods and information. Typical tasks include confirming product availability, tracking shipments, resolving issues, and providing excellent customer service throughout the order process.

What are the key skills and qualifications needed to thrive as an order desk specialist, and why are they important?

To excel as an Order Desk Specialist, you need strong attention to detail, organizational skills, and experience in order processing, typically supported by a high school diploma or equivalent. Familiarity with order management software, ERP systems, and basic Microsoft Office applications is often required. Outstanding customer service, problem-solving abilities, and clear communication make you stand out in this role. These skills ensure accurate order fulfillment, efficient workflow, and high customer satisfaction in a fast-paced environment.

What are some common challenges faced by professionals working at an order desk, and how can they be managed effectively?

Order Desk professionals often encounter challenges such as handling high volumes of orders, managing last-minute changes, and resolving discrepancies between customer requests and inventory availability. Effective communication with both customers and internal teams, strong organizational skills, and familiarity with order management software are essential to address these issues. Proactively prioritizing tasks and maintaining accurate records can help prevent errors and ensure smooth order processing. Additionally, collaborating closely with sales, shipping, and inventory departments supports efficient problem-solving and customer satisfaction.

What is the difference between Order Desk vs Customer Service Representative?

AspectOrder DeskCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentAssisting customers with inquiries, complaints, and support related to products or services
Required SkillsOrder management, data entry, communication, basic product knowledgeCommunication, problem-solving, product knowledge, conflict resolution
Work EnvironmentOffice or warehouse settings, often with order management softwareCall centers, retail stores, or office environments
Common Industry UsageRetail, e-commerce, wholesaleRetail, service industries, telecommunications

While both roles involve customer interaction, the Order Desk focuses on processing orders and managing logistics, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps employers and job seekers target the right skills and expectations for each position.

What are the duties of an Order Desk?

An Order Desk handles processing customer orders, verifying order details, entering data into order management systems, and coordinating with shipping and inventory teams to ensure timely delivery. They also communicate with customers regarding order status and resolve any issues that arise during the order fulfillment process.
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Order Desk jobs near you
Infographic showing various Order Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Order Processing

Prosource Wholesale

Salt Lake City, UT • On-site

$19 - $27/hr

Full-time

Posted 5 days ago

ProSource Wholesale rating

7.3

Company rating: 7.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

13th of 51 rated home improvement retailers

Job description

Order Processing (ext. Order Coordinator)

Location: Utah (Wasatch Front) Compensation: $19-$27/hr depending on experience and certifications.

About Us: We are a Utah-based commercial technology integration firm with ~23 employees, specializing in the design, installation, and support of high-performance technology systems for corporate, education, government, and house of worship clients. We pride ourselves on professionalism, teamwork, and delivering projects that meet the highest standards of quality and customer satisfaction.

Position Summary: This position is responsible for creating sales orders from approved estimates, generating purchase orders, and sending POs to vendors. The role also manages order processing, including pricing issues, tracking item status and shipping updates, and responding to vendor questions. Performance will be evaluated based on order creation time - the time between receipt of estimate approval (ticket created) and SO creation (ticket closed) as well as response time to vendors, measured by the timeliness of replies to vendor (purchasing) emails. Order Processing reports to Procurement & Inventory Manager.

Maintain Zoho Orders Desk Tickets - Tracking of order creation time: Approved estimates that are ready for conversion into a Sales Order (SO) will be submitted to the Zoho Order Desk as a ticket. Estimates should be converted to Sales Orders promptly, and within one business day. Once the Sales Order has been created, the ticket may be closed. Detailed instructions for converting an estimate to a Sales Order and closing the ticket are provided in The ClearVista Way. The process includes: verifying that the customer purchase order (PO) matches the ClearVista estimate, entering the customer PO number on the Sales Order, attaching a copy of the PO to the Sales Order, and sending confirmation with the Sales Order number to both the customer and the account manager.

Maintain Zoho Purchasing Desk - Tracking PO creation and vendor response time: Purchase orders are generated from ClearVista sales orders and emailed to vendors, with a corresponding ticket created in the Zoho Purchasing Desk. All vendor communications are managed through the Purchasing Desk. Estimated ship dates (ESDs) and tracking information received from vendors are recorded on the purchase order and, when applicable, communicated to the customer.

Key Responsibilities:

  • Confirm receipt of customer orders
  • Create sales orders from approved estimates
  • Verify accuracy between customer purchase orders and sales orders
  • Create and send ClearVista purchase orders to vendors
  • Respond to vendor and PO related questions or issues
  • Provide item status updates and tracking information

Key Performance Indicators (KPIs):

  • Orders Desk Tickets Metrics (first response time, time to resolution, etc)
  • Purchasing Desk Tickets Metrics (first response time, time to resolution, etc)
  • Order and PO Accuracy

Compensation & Incentives Base Salary: $19 - $27/hr

Qualifications Education & Experience:

  • 1-3 years warehouse, logistics, or material handling experience
  • AV, IT, or construction materials experience preferred but not required

Skills:

  • Strong attention to detail
  • Ability to read BOMs, packing slips, and pick lists
  • Basic computer skills (Zoho Inventory/Books, excel)
  • Physical ability to lift 50+ lbs
  • Valid driver's license (for deliveries)

Preferred / Nice to have:

  • Experience with staging AV or IT equipment
  • Basic understanding of low-voltage or AV systems
  • Familiarity with barcoding or inventory scanning systems
  • OSHA 10 Safety Certification

Compensation: $19.00 - $27.00 per hour

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