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Order Desk Jobs (NOW HIRING)

Weatherford

Order Management Specialist

Fort Worth, TX · On-site

$18.75 - $25/hr

Manage the manufacturing order desk and serve as a primary point of contact for customer order-related inquiries * Prepare, process, and support customer quotations in coordination with sales ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA · On-site

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA · On-site

$35 - $38/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

711 Materials, Inc.

Ready Mix Order Taker

Stockton, CA · On-site

$27 - $37/hr

Leadership qualities and the ability to take ownership of the order desk. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an ...

VWI

Program Manager (Ft. Carson)

Colorado Springs, CO · On-site

Carson, CO, and they are seeking a Program Manager to oversee the Service Order Desk Support operation. The role involves ensuring compliance with contract terms and managing the performance of ...

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Order Desk information

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How much do order desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for order desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What does an order desk do?

An Order Desk is responsible for processing customer orders, managing inquiries, and ensuring that orders are accurately entered and fulfilled. They act as a liaison between customers, sales teams, and warehouse staff to coordinate the flow of goods and information. Typical tasks include confirming product availability, tracking shipments, resolving issues, and providing excellent customer service throughout the order process.

What is an order desk job?

An order desk job involves managing customer orders, processing transactions, and coordinating with other departments to ensure accurate and timely fulfillment. It often requires strong organizational skills, attention to detail, and familiarity with order management software or systems. The role typically involves working in a fast-paced environment and may include customer service responsibilities.

What are the key skills and qualifications needed to thrive as an order desk specialist, and why are they important?

To excel as an Order Desk Specialist, you need strong attention to detail, organizational skills, and experience in order processing, typically supported by a high school diploma or equivalent. Familiarity with order management software, ERP systems, and basic Microsoft Office applications is often required. Outstanding customer service, problem-solving abilities, and clear communication make you stand out in this role. These skills ensure accurate order fulfillment, efficient workflow, and high customer satisfaction in a fast-paced environment.

What are some common challenges faced by professionals working at an order desk, and how can they be managed effectively?

Order Desk professionals often encounter challenges such as handling high volumes of orders, managing last-minute changes, and resolving discrepancies between customer requests and inventory availability. Effective communication with both customers and internal teams, strong organizational skills, and familiarity with order management software are essential to address these issues. Proactively prioritizing tasks and maintaining accurate records can help prevent errors and ensure smooth order processing. Additionally, collaborating closely with sales, shipping, and inventory departments supports efficient problem-solving and customer satisfaction.

What is the difference between Order Desk vs Customer Service Representative?

AspectOrder DeskCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentAssisting customers with inquiries, complaints, and support related to products or services
Required SkillsOrder management, data entry, communication, basic product knowledgeCommunication, problem-solving, product knowledge, conflict resolution
Work EnvironmentOffice or warehouse settings, often with order management softwareCall centers, retail stores, or office environments
Common Industry UsageRetail, e-commerce, wholesaleRetail, service industries, telecommunications

While both roles involve customer interaction, the Order Desk focuses on processing orders and managing logistics, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps employers and job seekers target the right skills and expectations for each position.

More about Order Desk jobs
What cities are hiring for Order Desk jobs? Cities with the most Order Desk job openings:
What are the most commonly searched types of Order Desk jobs? The most popular types of Order Desk jobs are:
What states have the most Order Desk jobs? States with the most job openings for Order Desk jobs include:
What job categories do people searching Order Desk jobs look for? The top searched job categories for Order Desk jobs are:
Order Desk jobs near you
Infographic showing various Order Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Customer Service - Order Desk (3341)

Icom America Inc.

Kirkland, WA • On-site

$23 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

The ideal candidate will work with staff from all departments to ensure that the best practices are followed and customers are supported efficiently. The Customer Service Department Representative will support ICOM product sales by receiving and processing order requests while demonstrating exceptional customer service. The Customer Service Department Representative will regularly interact with customers to ensure a positive experience. This position requires a reliable, organized, team-oriented person with a 'can-do' attitude.
EXPECTATIONS:
The Customer Service Representative (Export) is expected to demonstrate proficiency, if not expertise and understanding, in the following areas:
  • Conference Platforms: Vonage, TEAMS, WEBEX, or other conference platforms
  • Icom Operations and Procedures handbook (including all desk procedures)
  • JD Edwards E1 software, B2B Website, Microsoft Outlook tools
  • Grow in their understanding of the company products and foster a good working relationship between Icom America staff, customers, and partners.
  • Interface and communicate with other departments and individuals on a frequent basis to ensure a smooth order flow as well as timely and complete solutions to customer service requests.
  • Time management and punctuality in attendance.
  • Ability to work with minimal supervision after initial training has been completed.
  • Ability to make suggestions, which result in improved order completeness and customer satisfaction.

DUTIES AND RESPONSIBILITIES:
  • Receive and process customer quotes and purchase order requests via phone, fax, or e-mail
  • Processing of pro-forma invoices (international orders), backorder releases and blanket orders
  • Understand the steps to creating required customs documentation
  • Understand SLI and SED shipping documents
  • Possess the ability to communicate with various freight forwarders
  • Provide customers with product information, availability, and pricing
  • Inbound and outbound calling via Vonage phone system
  • Complete related paperwork and follow up as needed to ensure a smooth delivery of products
  • Process credit invoices (i.e., rebills, billing errors, freight reimbursements, rebates, and coupons)
  • Processing of credit card payments
  • Work closely with inter-office admin for domestic customers
  • Create training videos to be accessed and viewed by other department members
  • Other tasks include: answering incoming calls, sorting and distributing mail, filing as required, and duties as assigned

Opportunities are available to cross-train within the Customer Service Department to achieve higher levels of expertise and experience.
REQUIREMENTS:
  • Must be able to work independently with minimal supervision and demonstrate good decision-making and sound judgment.
  • Ability to prioritize fluctuating workload, execute tasks through completion, and adapt to changing priorities.
  • Excellent interpersonal, oral, and written communication skills. Receive and diffuse customer issues while maintaining a positive attitude.
  • Superior organizational skills; demonstrate attention to detail, initiative, and follow-through are required.
  • Computer skills - knowledge of MS Word, Excel, Access, and Outlook.
  • This is a bilingual role (Spanish speaking is required).

BENEFITS
  • 401(k) & 401(k) matching
  • Flexible spending account
  • Health insurance (Medical, Dental, Vision, FSA)
  • Life insurance
  • Paid Holidays - 11 (including 1 floating)
  • Flexible Days - 3 days/calendar year
  • Vacation - 12 annually
  • Quarterly Productivity and Profit-Sharing Bonuses

Founded in 1979, Icom America is part of the Icom Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including cash bonus, medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran.

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