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Operational Account Manager Jobs (NOW HIRING)

DP World

Operations Account Manager

Philadelphia, PA · On-site

As an Operational Account Manager, you will be a key part of the account team who is responsible for protecting and growing our business with a top global tech client * You are part of the Account ...

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How much do operational account manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for operational account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operational Account Manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

How does an Operational Account Manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.

What is an Operational Account Manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What jobs make $3,000 a month without a degree?

Operational Account Managers typically earn more than $3,000 monthly, but entry-level roles in sales, customer service, administrative support, or skilled trades such as plumbing or electrical work can also reach this income level without a degree. Success often depends on experience, certifications, and performance rather than formal education alone.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

More about Operational Account Manager jobs
What cities are hiring for Operational Account Manager jobs? Cities with the most Operational Account Manager job openings:
What states have the most Operational Account Manager jobs? States with the most job openings for Operational Account Manager jobs include:
What job categories do people searching Operational Account Manager jobs look for? The top searched job categories for Operational Account Manager jobs are:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Operations Account Manager

DP World

Philadelphia, PA • On-site

Full-time

Posted 9 days ago

DP World rating

5.2

Company rating: 5.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

327th of 336 rated logistics

Job description

Job Description
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
We're looking for a world-class Operational Account Manager to join our growing team. The successful candidate will have a proven history of engaging with top global clients, enhancing service delivery, and winning new Contract Logistic and freight forwarding business. The role will be based in the US or Canada.
KEY ACCOUNTABILITIES
  • As an Operational Account Manager, you will be a key part of the account team who is responsible for protecting and growing our business with a top global tech client
  • You are part of the Account Management organization, but your role will have an operational focus to ensure that we deliver on all our service commitments to the client
  • You will be expected to develop strong, trusted relationships with the client at the appropriate levels and to be their first point of contact and escalation for new projects/opportunities as well as issues (Change, Concerns, Commercials). In addition, you will interface with DP World internal stakeholders (operations, engineering, IT, etc.) and coordinate collaboration to execute on customer commitments
  • Through regular client interactions, you will continuously evaluate the match between client needs and current services/solutions and help identify new opportunities for upselling and cross-selling
  • You will be expected to prepare and maintain KPI/scorecard data to support regular business reviews (MBR, QBR, EBR) with the client, and coordinate follow-up on all actions
  • In order to meet clients' expectations and account performance objectives, you will coordinate the involvement of company personnel, including operations, engineering and management resources
  • We operate 12 sites for this tech client so a large part of your job will be to help ensure we have common, consistent processes across sites and leveraging best practices
  • The goal is to help us meet our annual targets for new revenue and profitability for the client As part of this, you will be expected to actively pursue and lead new opportunities and renewals, as well as track service change requests and commercial resolves; this will be applicable to both Contract Logistics and Freight Forwarding
  • Additionally, you will be expected to support new implementations for expanding scope as well as supporting continuous improvement initiatives (Lean, Six Sigma) across our sites

QUALIFICATIONS, SKILLS & EXPERIENCE
  • University degree required; business or engineering degree preferred
  • Minimum 3 years relevant work experience in the contract logistics industry and in freight forwarding, experience in other areas of logistics will be valuable (road, manufacturing support, etc.)
  • Must have excellent communication skills and ability to work well across borders
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Problem-solving mindset; Lean, Six Sigma experience or certification is a big plus
  • High customer service focus and strong business acumen
  • Tight organizational and time management skills
  • Experience in managing pipeline of opportunities with track record of winning new business as well as maintaining existing business
  • Desired experience dealing with tech customers
  • High level proficiency in Microsoft applications, especially PowerPoint and Excel
  • Ability to travel up to 30%
  • Fluent in English, Spanish and or Portuguese valuable

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-JR1 #LI-Hybrid

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