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Operational Account Manager Jobs in Minnesota (NOW HIRING)

ePromos

Program Account Manager

Saint Cloud, MN · On-site +1

Ensure proper finance and operational account setup. * Align all program activities with ... Inventory management, Quotations, Presentations, SOP administration, Operational processes

Evans Transportation, Inc

Account Manager

Eagan, MN · On-site

The Account Manager will proactively communicate shipment status and identify and resolve service ... and delivering operational and financial results. ROLES AND RESPONSIBILITIES • Customer ...

PURIS

Account Manager

Minneapolis, MN · On-site

$50K - $60K/yr

As an Account Manager , you serve as the primary liaison between PURIS and our customers, ensuring ... Customer satisfaction and retention Operational Effectiveness * Strong cross-functional ...

PURIS Proteins

Account Manager

Minneapolis, MN

$50K - $60K/yr

As an Account Manager , you serve as the primary liaison between PURIS and our customers, ensuring ... Customer satisfaction and retention Operational Effectiveness * Strong cross-functional ...

PURIS Proteins

Account Manager

Minneapolis, MN

$50K - $60K/yr

As an Account Manager , you serve as the primary liaison between PURIS and our customers, ensuring ... Customer satisfaction and retention Operational Effectiveness * Strong cross-functional ...

PHAM FINANCIAL SERVICES

Account Manager

Edina, MN · On-site

$55K - $75K/yr

As an Account Manager, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs ...

PHAM FINANCIAL SERVICES

Account Manager

Edina, MN · On-site

$55K - $75K/yr

As an Account Manager, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs ...

MediaNews Group, Inc.

Account Manager

Saint Paul, MN · On-site

$100K - $110K/yr

Partner internally with creative services, product specialists, and ad operations teams to build ... Experience: 3+ years of successful media sales and client-facing account management experience in a ...

MediaNews Group, Inc.

Account Manager

Saint Paul, MN · On-site

$100K - $110K/yr

Partner internally with creative services, product specialists, and ad operations teams to build ... Experience: 3+ years of successful media sales and client-facing account management experience in a ...

Airliquidehr

Account Manager

Duluth, MN · On-site

$65K - $75K/yr

R10095629 Account Manager (Open) Location: Duluth, MN - Filling industrial How will you CONTRIBUTE ... operations. * Identify and support customer needs by conducting thorough needs assessments with ...

BI Worldwide

Account Manager

Edina, MN · On-site

$78K - $82K/yr

You'll travel to worldwide destinations for site inspections and/or event operation, as necessary ... You can prioritize and manage multiple accounts, programs, and responsibilities effectively. * You ...

Ametek

Account Manager

Eden Prairie, MN · On-site

The Account Manager is responsible for securing orders, sales, and profits in accordance with a ... Collaborates with operations for demand planning. * All other duties as assigned Position ...

Airgas

Account Manager

Duluth, MN · On-site

R10095629 Account Manager (Open) Location: Duluth, MN - Filling industrial How will you CONTRIBUTE ... operations. * Identify and support customer needs by conducting thorough needs assessments with ...

ZF

Account Manager

North Mankato, MN · On-site

$103K - $125K/yr

... operational planning and manage price lists and adjustments Ensure KPIs are under control and identify new market opportunities No direct reports Your profile as Account Manager Bachelor's degree in ...

Ametek

Account Manager

Eden Prairie, MN · On-site

The Account Manager is responsible for securing orders, sales, and profits in accordance with a ... Collaborates with operations for demand planning. * All other duties as assigned Position ...

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Operational Account Manager information

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.
What are popular job titles related to Operational Account Manager jobs in Minnesota? For Operational Account Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Operational Account Manager jobs in Minnesota look for? The top searched job categories for Operational Account Manager jobs in Minnesota are:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Program Account Manager

ePromos

Saint Cloud, MN • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

About ePromos
ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.
As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.
At ePromos, we don't just sell products-we help build brands. Join us and be part of a company that's redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.
This is an evergreen position. We are continuously interested in connecting with qualified candidates and may keep applications on file for future opportunities that align with this role. While an immediate opening may not be available, applicants may be contacted as business needs evolve.
BASIC FUNCTION SUMMARY:
The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.
The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.
ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations:
Client Relationship Management
  • Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.
  • Ensure adherence to all departmental SOPs and SLAs.
  • Identify, establish, and execute process improvements to optimize the Client store experience.
  • Review and implement all new and existing documented SLAs and SOPs.
  • Ensure proper finance and operational account setup.
  • Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.
  • Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control
Online Store / Platform Management
  • Ensure Client brand compliance across both the online store platform and all associated merchandise.
  • Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns
  • Serve as the primary Client and Sales point of contact for all online store-related matters.
  • Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.
  • Ensure the store FAQ accurately reflects Client-specific requirements and is continuously maintained to support customer satisfaction and ease of use.
  • Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.
Operational Process Management
  • Collaborate with Program Specialists (PS) to implement, develop, and manage online company store initiatives.
  • Effectively communicate with and delegate operational responsibilities to Program Specialists, including: Inventory management, Quotations, Presentations, SOP administration, Operational processes
  • Partner with Account Coordinators to ensure a best-in-class Client experience and maintain store FAQs to meet evolving service requirements.
  • Work closely with the Quality Control (QC) team to monitor and enhance client satisfaction.
  • Ensure operational processes consistently meet warehouse, fulfillment, and company performance expectations.
Merchandising & Product Management
  • Create initial product assortments and provide recommendations for additions and removals within Master Product Data programs.
  • Partner with the Merchandising Team to source, create, and update products using company sourcing protocols.
  • Prioritize CORE Collection products whenever appropriate.
  • Proactively recommend product enhancements and assortment improvements.
  • Serve as a key intermediary between Merchandising and the Client to ensure product offerings align with Client objectives.
Inventory Management
  • Maintain tight inventory controls within company guidelines.
  • Provide timely closeout recommendations when appropriate.
  • Utilize only company-approved warehouse facilities.
  • Ensure Client approval is obtained prior to all new and reorder inventory purchases, regardless of ownership.
  • Obtain management approval for inventory purchases in accordance with inventory SOPs.
  • Ensure inventory levels meet or exceed company minimum turn requirements.
  • Review and act upon inventory reorder reports at least weekly and more frequently during seasonal or peak demand periods.
  • Follow all inventory management SOPs and SLAs.
  • Ensure all receiving procedures and inventory protocols are properly followed.
  • Manage inventory before, during, and after Client onsite events and sales activities.
Reporting & Analytics
  • Prepare and execute both standard company reporting and all Client-specific reporting requirements.
  • Lead cross-functional teams in preparing: Weekly and monthly and quarterly reporting, sales reporting, Inventory reporting, Client custom reporting, Google Analytics reporting
  • Monitor and report on program performance metrics.
  • Capture and analyze customer satisfaction survey data.
  • Provide recommendations and insights based on reporting results to improve overall program performance.
Communication & Collaboration
  • Ensure all customer communications are documented within company CRM systems.
  • Collaborate with leadership and Sales stakeholders to identify opportunities for improving customer satisfaction and overall program effectiveness.
  • Serve as the primary facilitator for Client business review meetings.
  • Communicate effectively across all departments to ensure seamless execution of Client initiatives.
  • Attend and manage onsite product support for Client events, meetings, pop-up stores, and related engagements as required.
Other Responsibilities
  • Adhere to company core values and professional standards.
  • Maintain the highest level of confidentiality and professional conduct.
  • Perform other duties as assigned.
MINIMUM REQUIREMENTS:
  • Associates and/or bachelor's degree in business, or equivalent experience
  • Minimum five years of progressive online store account management experience required in the branded and promotional merchandise sector
  • Proven work experience in an online store/corporate programs, branded merchandise support role, or similar role
  • Demonstrated ability to lead client sales growth and drive results
  • Working knowledge of online store platforms and features
  • Strong operational and project management skillset
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required.
  • Always maintain the highest level of confidentiality and professional conduct
  • Establishing and carrying out organizational or departmental procedures, goals, and policies
  • High acumen for problem solving and proactively identifying areas to improve customer satisfaction
  • Strong writing and editing skills with attention to detail
  • Excellent customer service skills
  • Organizational and time management skills
  • Superior verbal and written communication skills
  • Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality
  • Excellent written and oral communication skills
  • Ability to work independently or as part of a team as required by the task or project
  • Ability to organize and manage multiple competing projects
  • Strong PC skills and MS Office skills

WORKING CONDITIONS:
  • Position is fully remote to the US only
  • Ability to accommodate multiple time zones with primary ET (EST/EDT)
  • Dedicated workspace and high-speed internet
  • Frequent video conference/email/chat
PHYSICAL DEMANDS:
  • Maintaining a stationary position for up to 50% of the workday
  • Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner
  • Clarity of vision of 30" or less
  • Ability to perceive sound in the capacity of oral communication
  • Exertion of up to 10 lbs. of force as related to lifting or moving of objects

The base salary range for this role is $55,000 to $65,000 per year. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.
We are an Equal Opportunity Employer!
ePromos is committed to creating a diverse workplace environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We do not accept resume submissions from third party recruiters.

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